Rated 4.2 out of 5 by 57
Rated 4 out of 5 by ConnieB breakfast somewhat lacking
Overall a very nice "conference style" hotel. In a rather crummy part of town, but it's clean and feels safe. The bedding is especially nice. I wish we could open the window, because we had to run the AC constantly, even though it was cool outside. The biggest downside was breakfast. For $11, I'd expect a better range of offerings. The sausages were good, but the same couldn't be said of the eggs or the muffins. And wouldn't it have been possible to have a better selection of cereal than kids' cereals and instant oatmeal? It would have been improved by some better breads and pastries (croissants, artisinal bread), cheese, ham, better coffee and juice. This was the kind of buffet breakfast a lot of hotels offer for free, not for $11.
May 14, 2013
Rated 5 out of 5 by Dianne Excellent Stay!!
Room and hotel clean and comfortable. Staff was very friendly and accomodating. Had requested and earlier check in and a room was ready. Awesome!!! :)
May 13, 2013
Rated 3 out of 5 by DMarie Business trip worthy
Quick stay - front desk personnel very blasé - breakfast/buffet understaffed questioned the value. One gal working the entire room very polite but completed overwhelmed and unable to keep up with the busy am crowd.
May 9, 2013
Rated 4 out of 5 by Karen13 Staff was very good
We had a wedding reception and found all the staff to be very attentive and polite.
May 6, 2013
Rated 5 out of 5 by Taylor13 Comfort!
This hotel has a great atmosphere. The beds are the most comfortable beds I've ever had in any hotel. The lounge has delicious food along with great service.
April 13, 2013
Rated 2 out of 5 by Skyangel Needs Improvement
If you request a wake up call don't count on it being on time, this is not like the other SPG Resorts.
April 28, 2013
Rated 4 out of 5 by TRR2013 Room Cleanliness
WE found a used soap bar in the tub and an empty bottle of water besides the bed.
April 24, 2013
Rated 5 out of 5 by esandy02 Excellent Choice
This is a great hotel. Very clean and comfortable. Staff is very friendly and helpful. We have family in Kalamazoo and stay at this hotel every time we come to town. Highly recommend
April 15, 2013