Rated 5 out of 5 great hotel
It has been a long time since staying at a Sheraton and was impressed with everything.
October 21, 2014
Rated 2 out of 5 by CH1006 This hotel needs to improve Cleaning Staff
The check in clerk was very nice, however when I reached my room I noticed there was a light on when I opened the door which didn't seem too odd until I went to use the bathroom and found that there was urine in the toilet and around the rim of the toilet. When I called the front desk they handled it right away by moving me to another room. Since I had already unpacked my luggage I had to repack and then unpack again. I wasn't offered anything for my trouble but I noticed that some guests were offered free drink and food coupons.
October 3, 2014
Rated 1 out of 5 by riogeorge This hotel needs great improvements
The first floor hall and our room had a bad odor. Our first night a dog barked all night, we could hear the people in the next like they were in our room, and the floor was soaked with water after the rain. The next morning the parking lot was flooded and we had to wade water and avoid power cords in the water running a sump pump. The second two nights were not much better.
October 6, 2014
Rated 4 out of 5 Decent Cat 2 Hotel
Overall this is a nice property, it has great lobby, a fun food and bar space. Elevators break down alot, and are old and clanky. Rooms are showing some wear and tear. Take the points as the breakfast buffet is not very good, and the service is even worse.
Simply keep in mind it is a Cat 2 and don't expect great SPG upgrades or services and you will be just fine. I am glad there is an SPG property in the area, so I can overlook some of it's shortcomings. I was a bit disappointed that the web site showed jazzui rooms , but I never get upgraded to one, not even with my suite night rewards. Stayed here many times, at some point I think I would get one.
December 26, 2013
Rated 4 out of 5 by MIami217 Kalamazoo on business
good nights sleep, clean , no issues
October 3, 2014
Rated 5 out of 5 3rd Time is a Charm
This was my third stay at this property. Finally there was a great person at the desk, who acknowledged my platinum status and upgraded the room to a two room suite. She went above and beyond, and really made this my nicest stay at the property. As I am sure I will be in the Kazoo area many more times, and I glad they are starting to understand the SPG program!
The breakfast buffet is of average quality, but the staff is wonderful, coffee cup never goes lower than 1/2 a cup, and the cook came out and prepared a waffle with fresh blueberries in it for my mom! Nice touch.
December 26, 2012
Rated 2 out of 5 by Rev1 Noise level
Very noisy - traffic on the one side - hallway & doors slamming on the other side.
October 2, 2014
Rated 4 out of 5 Decent Place
Very nice public spaces; a great place for family reunions, weddings, etc. at a budget price.
Disappointing that my Platinum status wasn't recognized at check in - even had to ask for the check in amenity.
Room is very comfortable - but has some issues. The bathroom fan doesn't shut off and is on the medium loud range. The heating / cooling is also loud. It's the old wall unit type. The soap, conditioner, and shampoo are in dispensers - shampoo one didn't work. I am personally not a big fan of shared dispensers.
But even with the minor issues, it is a good value, as long as your expectations are in check.
December 2, 2012