Rated 3 out of 5 Great Location
Staff very Friendly and a special shout out to Erica on the Front Desk. Very helpful, polite and friendly.
Hotel could use some room updates. The lobby is nice for this type facility. Location is great and right off Interstate 240 so easy access.
December 6, 2013
Rated 4 out of 5 Fun, friendly, helpful staff
Extremely competent, efficient staff -- with friendly Southern hospitality. They kept our meeting going with timely coffee, snacks, and catered lunches. And the rooms were comfortable and quiet. I'd sure stay again and recommend for others.
December 6, 2013
Rated 4 out of 5 by AlabamaRN Convenient to Germantown area of Memphis
The facility is very clean and well decorated. Staff is helpful. It's location is easy to find and is convenient to shopping, dining, business and health care.
December 2, 2013
Rated 3 out of 5 by Larae1 The Staff is always great!
I truly appreciate that the staff is great each time I check in. However, as a business traveler who uses their phone for an alarm it is impossible to find a convenient plug near any of the beds at this hotel. I find myself having to move the bed each stay just to find an open plug. I hope that you will start to add more convenient plugs for business travelers, plus others would benefit from this as well.
November 12, 2013
Rated 1 out of 5 by Memphis1 I almost never complain ...
This is not a good review. The air conditioners in the rooms are the loudest I've ever heard, and I've been in thousands of hotel rooms. After a long night of not sleeping, I went to the breakfast area and was yelled at by 3 seperate employees because I sat down in the room 5 minutes prior to when breakfst officially began. (I didn't do anything but sit down and watch the news on the TV) Then, when I started to get breakfast two other employees yelled at me and demanded ... get this, $1 for a glass of orange juice. I've had platinum status for many years and this was just a very negative experience. The only positive thing I can say is that they really had an outstanding gym.
July 4, 2012
Rated 4 out of 5 by AaronVisiting Comfortable Stay
I enjoyed my one night at this location. The clerk asked me about my Starwood membership at the time of check-in. The facility was clean and well maintained and the room was very clean. The only problem is getting into the parking lot the first time.
October 30, 2013
Rated 5 out of 5 by Denty Great Stay at Four Points East Memphis
What a lovely hotel! The rooms are spacious, quiet, comfortable and beautiful. The breakfast is delicious. The staff is friendly and professional. And the location is convenient to Memphis and its suburbs.
October 28, 2013
Rated 3 out of 5 by Jack268 Just OK
The staff was just OK, they were not especially helpful or hospitable. I think it is rather odd that it is advertised that the hotel provides free water, but the fine print - is that it is one bottle of water per night, regardless of the # of guests in the room, etc. We had three people, two adults and one child... but we had to purchase more water if we wanted it. The breakfast was OK, making omelettes was out of the question, because the hotel was "too busy".
October 22, 2013