Four Points by Sheraton

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  • For stays longer than 90 days, please call 866-539-3446.
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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.7 out of 5 by 58 reviewers.
Rated 2 out of 5 by Not up to Starwood Standards 2 major problems--staying on Christmas Eve and Christmas Day--and NO provision was made for food. On checking in on Christmas eve, we are informed that hotel restaurant is closed until day after Christmas, all restaurants in local area are closed(including other hotels), and we should just Google "Louisville restaurants" to get a list, and be sure to call before we go. Wait--I'M supposed to call? I thought that was what customer service was all about. Very disappointed that no provision was made for Christmas morning breakfast--not even rolls and coffee. 5 or 6 hotels in the area--Couldn't all the hotel managers have met and determined that 1 restaurant would open on Christmas Eve, and one on Christmas morning so everyone's customers would be happy? I realize that staffers want to spend the holiday with their families, but this is the hospitality industry. I had to drive almost 45 minutes to find a restaurant I knew was open. Friday morning, front desk manager was apologetic, and quickly gave us a voucher for breakfast--but I had to ask. Final straw--hotel allowed a pizza delivery guy in at 3AM morning after Christmas, who proceeded to knock on our door--only problem was WE HADN'T ORDERED ANYTHING, and were fast asleep. All in all, nowhere near the level of customer service and caring for guests that I have come to expect from Starwood. I think much more training needs to be done for staff on Starwood customer service expectations--even staff who get stuck working the Christmas holidays. December 27, 2014
Rated 5 out of 5 by Loved this hotel The beds in this hotel were so comfortable. Would recommend this place to stay! Staff was very friendly. Room was very nice. December 19, 2014
Rated 3 out of 5 by Room furnishings I found the interior lighting very poor in the room. Between the low energy/wattage bulbs plus lack of fixtures; I was very uncomfortable. Add to that one of the small wall fixtures next to the bed was not operational. Room did not meet expectations. November 11, 2014
Rated 3 out of 5 by Staff lied to us! Stayed at hotel because of convenience to Freedom Hall for Concert. Received a shuttle to concert and (3) different staff members assured us we would have a shuttle back from Freedom Hall once event was over, only to be told when we called, sorry no one here to come get you, maybe call a cab!!!! Will never revisit again. October 6, 2014
Rated 4 out of 5 by The staff is great, but seemed to hav communication issues There were 2 adults in the room and after repeated requests for 4 towels in the room we finally had to resort to stopping by the front desk each evening to ask for 2 more towels. This was especially annoying to me because I leave a tip on the dresser everyday for the cleaning staff'; how hard can it to leave 2 extra towels after repeated requests? September 12, 2014
Rated 4 out of 5 by Convenient This hotel was very convenient to downtown. It is within walking distance of Hall of Fame, Louisville Cardinals. I didn't score excellent because there were issues of incorrect charges applied to our room and checkout was cumbersome and took too long. Staff seemed to be new and not knowledgeable about equipment September 3, 2014
Rated 4 out of 5 by Business stay delivered Clean room, quiet and calming ambience, attentive, efficient and friendly staff. I am satisfied. September 3, 2014
Rated 4 out of 5 by Good Service I have to compliment Martha at the bar for her excellent service. August 26, 2014
Rated 3 out of 5 by Friendly staff, rooms look cheap Staff was friendly and helpful. No closet in the room. Room was very spacious and was clean but looked like hotel bought all the clearance items from IKEA. NO REFRIGERATOR IN ROOM! Nothing matched in the furniture and decor! One wardrobe piece in hallway allowed you to hang 4 shirts sideways. Bathroom was nice and clean. Food in restaurant for breakfast wasn't great. Egg white omelet was nothing but one big friend egg. Asked for water 3 times and never got one (or ketchup). Its fine but for my $200.00 stay I expect more. Sell the cruddy furniture, paint the door molding in your halls and try to pull together your renovation. Its not working except for your lobby. Friendly staff though... August 26, 2014
Rated 4 out of 5 by Very comfortable bed! All was great, except it would have been nice if there was a refrigerator in the room. Also the two times my husband went for coffee in the lobby the pot was empty. August 19, 2014
Rated 1 out of 5 by over charging fees I prepaid for my room In June,I checked in on 8/15/2014, before i checked out when i looked up my bank account i notice 3 different charges fpr $151.00.I addressed this matter with the Sales Manger and showed her my bank record she said that they only showed 2 pending transactions.She told me the charges would be deleted after i checked out.,I checked out 8/16/2014 before check out time.and today they have again took out another $50.00.I called back today and got the same answer that they; are showing only 2 in the amount of $51.00,I informed her that a total of $251.00 and their response was "call your bank" I told her that my bank taking out the money and that it was their company.So Monday morning i will call my bank to talk to them about this issue.But if i ever need another Hotel NEVER will it be Four Points by Sheraton in Louieville,Ky. August 17, 2014
Rated 3 out of 5 by Disappointed The hotel staff were nice, however, I had a to call from my personal phone to set up a wakeup call. I then asked the attendant to call back on the room phone to ensure it works, she said she would and if I didn't answer than she wrote down for us to be awaken by a knock at the door. I was in town for the PGA Championship and that knock never came; nor did she check to see if the phone worked. We then rushed down after waking up to my planned phone alarm ( a backup to plan) and tried to grab the 4 star breakfast from the restaurant. The food took a long time to get, they couldn't find menus and were not prepared in any way for us at 6:30 when the restaurant opens at 6am. The food was below average, my eggs tasted like the fake powder eggs. I went to the front desk to ask why we didn't get the knock on the door, she grabbed her book and said "sorry" it is written here but we didn't do it. They left a note on my dresser for $25 off food for us for that night. Having had a terrible breakfast in the morning, dinner there was not going to happen. Plus knowing that it was myself and my father that $25 would barely cover 1 meal. Beyond disappointed. The kicker was when I checked out the manager asked if we used the phone, since she fixed it and it works and did anyone tell you that it was fixed, Of Course they didn't. We didn't even bother with another wakeup call. Plus my inventive points were never added to my account. Again, Beyond Disappointed ! August 12, 2014
Rated 5 out of 5 by Good choice for food & service This hotel did an excellent job of recognizing a Starwood VIP August 11, 2014
Rated 5 out of 5 by Great location and great staff The staff was very friendly and helpful. We were very comfortable in our room and appreciated the free wifi and daily water bottles. Good sized gym and indoor pool. We didn't eat in the restaurant at the hotel; we did eat locally at a few of the restaurants near Papa John's Stadium and Churchill Downs. August 10, 2014
Rated 3 out of 5 by average hotel average hotel for money no extras. August 5, 2014
Rated 2 out of 5 by Won't stay there again Not a good value for the price. They did offer free coffee and tea in the morning. They also had some fruit that appeared to be weeks old that you could purchase for $1.00. We had a one bedroom suite. The bedroom was well lit by windows but the living room area was extremely dark. There were 3 lamps but no overhead lighting. The bathroom was very small. The restaurant and bar were only open for breakfast and dinner, Even the bar was not open during the day. The restaurant/bar opened late every day. We won't be staying there again. August 4, 2014
Rated 3 out of 5 by value Upon checkin I asked if breakfast was included and ws told it was. This was not correct. A lot of street noise made sleeping difficult along with only had a shad and no curtains so couldn't darken room. The room did not have a refrigerator or microwave which would have been nice especially given the price. Walls were barren, the carpet looked like outdoor capreting. This was the 4th motel we stayed in this trip and the only one I would not recommend. The workout area was nice and the only plus. August 4, 2014
Rated 4 out of 5 by 4 Points Louisville Unexpected travel prompted the stay. the frontdesk clerk was extremely helpful. August 1, 2014
Rated 2 out of 5 by Disappointed We were expecting an above average hotel experience, however it was not!!! 1. Noted trash in sofa bed. 2. Wall lamp needed repair 3. Tissue roller missing 4. Kleenex box empty 5. There were only 2 washcloths 6. There was only 1 bottle of H20 7. No coffee stirs and no plain sugar 8. Teens running in hallway 9. Lobby, hallway and ELAVATOR did not have air conditioning July 29, 2014
Rated 5 out of 5 by Pleasantly surprised - and impressed Traveled with a big group of high school basketball players for a tournament. Was very impressed with this hotel. Great facility. Comfortable rooms. Especially impressed with the people, from the cleaning staff to the front desk - all were courteous and friendly. They did their jobs well. July 28, 2014
Rated 5 out of 5 by comfortable and clean We were here with the families of our 11U baseball team for a tournament. Your hotel was comfortable and clean. It was close to our diamonds. Your staff was polite and helpful. July 24, 2014
Rated 4 out of 5 by Good Stay The hotel and the staff are very attentive. I enjoyed the experience during my stay. I would have liked more of a selection at the buffet during breakfast. Other than that minor hick up i truly enjoyed my stay. July 22, 2014
Rated 5 out of 5 by Quality Hotel This hotel is very clean and modern. Wonderful stay! July 15, 2014
Rated 5 out of 5 by Awesome I WOULD LIKE TO TAKE THIS OPPORTUNITY TO MAKE YOU AWARE OF THE GREAT STAY, PRICE AND MOST OF ALL THE SERVICE WE RECEIVED. BEST SERVICE WE HAVE EVER HAD! RONNIE THE SHUTTLE BUS DRIVER WAS EXCELENT. WITHOUT HIS HELP IM NOT SURE WHAT WE WOULD OF DONE. WE STAYED 16TH & 17TH OF JUNE WOKE UP WITH A FLAT TIRE. WE FOR SOME REASON DIDN’T HAVE A SPARE OR THE EQUIPMENT TO TAKE CARE OF IT IN THE PARKING LOT OF THE HOTEL. HE CAME TO THE RESCUE HELPED FIND A JACK AND THE RIGHT TOOLS, SHUTTLED MY HUSBAND, MYSELF AND OUR THREE YOUNG CHILDREN TO THE NEAREST TIRE STORE. WHEN WE ARRIVED THERE AND LEARNED THEY WERE TOO BUSY HE WAS QUICK TO GET US HELP AT ANOTHER LOCATION. AS OUR CONVERSATION CONTINUED WITH RONNIE IN THE SHUTTLE AND HE LEARNED WE WERE PLANNING ON GOING TO KY KINGDOM THE NEXT DAY HE BROUGHT IT TO OUR ATTENTION HOW WE CAN BUY THE TICKETS AT THE FRONT DESK WITH A DISCOUNT. SAVED US MONEY! HE SET UP ARRANGEMENTS FOR US TO BE SHUTTLED TO THE PARK AND BACK TO THE HOTEL. I THINK HE GAVE US STAR SERVICE AND NEEDS TO BE RECONIZED IN SOME WAY. THANK YOU FOR YOUR TIME. VERY SATISFIED CUSTOMER July 14, 2014
Rated 4 out of 5 by 3-Day Mid-Week Stay My stay at this wonderful property was very nice and very relaxing. I thought the best part of it all was there was plenty of parking, and the things I desired to see were very close. The pool was very nice, and I really also liked the free wifi in the room. July 10, 2014
Rated 4 out of 5 by A very good experience Stayed at the FP-S/Louisville on business recently. Very impressed by the staff throughout my stay. Room was well appointed, restaurant was good, service above average. Price was fair. Will consider staying here again. July 1, 2014
Rated 5 out of 5 by Room was exceptionally clean. Front desk personnel were very friendly and helpful. Hotel and staff are very nice. Plan on driving a few miles to Bardstown Road if you like night life, since everything around the hotel (which is not much) closes at 11:00PM. July 1, 2014
Rated 5 out of 5 by This hotel was wonderful. My stay was wonderful, friendly, courteous staff, clean modern updated rooms, and great location to area attractions. June 30, 2014
Rated 5 out of 5 by good features and good location This hotel has good features, good staff, and is in an excellent location for us. June 30, 2014
Rated 5 out of 5 by Nice Hotel, Very Helpful Staff There was a small issue with the booking service I used. The staff informed me at check-in, and at check-out the next morning, everything was taken care of! Everyone was very friendly as well. June 30, 2014
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