Rated 4 out of 5 by TeaW Best sleep ever!!
My husband and I stayed in a king loft. The only issue I had with the room was that the refrigerator and microwave that were listed in my confirmation, were not in the room. After speaking with the front desk, that was rectified. Now let's talk about that bed. It was like sleeping on clouds! We had a lot of trouble pulling ourselves out of that bed!! It was the most comfortable bed I've ever slept in; we talked about it the whole ride home. I would love to know the sheet thread count, what kind of comforter that was, and everything about those pillows. I have already recommend the hotel to others.
June 30, 2014
Rated 2 out of 5 by MsPlow This hotel is not recommended by me.
I told the front desk, no room service wanted. But when I returned, they had serviced my room. I didn't see the light you are suppose to turn on for no room service. Also both days my room temperature was adjusted. WHAT! do not change my thermostat. I PAID for the room!!
June 27, 2014
Rated 3 out of 5 by Irishdance motion dector on ac why?
Like the size of rooms and bed was comfortable and clean. But --
Having a motion detector on the AC in a room that is meant for sleeping makes no sense. We had the temp set at 68 and constant fan, as we like to sleep with blankets on. Would wake up in a sweat with temp at 72 and fan not running. Soon as I got out of bed the fan would start working. This did not make for a comfortable sleep as I had to get out of bed multiple times.
June 27, 2014
Rated 5 out of 5 by jrob14 This hotel was extremely comfortable
This hotel was clean, comfortable, and very conveniently located across from the Kentucky Expo Center.
June 25, 2014
Rated 5 out of 5 by wdwbride Great place to stay
Ended up securing a second night here after storms restricted us from driving home to Illinois. Great big comfy beds, nice continental breakfast, pool was nice, and staff couldn't have been better. We will be coming back down to visit attractions again and I will be booking at this hotel for sure.
June 23, 2014
Rated 5 out of 5 by kackyjo This hotel is very clean
The hotel was very nice and clean. The amenities were great. Breakfast bar not so great. I think they need to have bagels or toast or something of that nature included in with the bar. But the staff was great and the very accomodating. We had a great stay. I highly recommend this hotel.
June 23, 2014
Rated 1 out of 5 by Duncan010 Poor treatment to a loyal SPG customer
I was extremely disappointed regarding my SPG experience in Louisville.
I had a guaranteed booking at Sheraton Louisville Riverside Resort. When I arrived I was told my guaranteed room was resold and I had to make my way to the Four Points which was 6 miles away. I was not compensated for the inconvenience and was charged for the more expensive hotel. I sent an email expressing my concern to the manager and to SPG and have received no response.
May 23, 2014
Rated 5 out of 5 by ATG29 Wendy is the best asset!!
I was a late traveler coming into this hotel. I was picked up by a woman named Wendy who also ran the kitchen. As we chatted in the van, she asked if I was hungry. I was starved! She urged me to get some food from the kitchen because she did not think the fast food next store would be fresh enough for me. So I ordered the philly steak and it was great. Great part is, the kitchen was closed and she went out of her way to feed me. Wendy is one of the most delightful people I have com across from SPG. Many people here could learn something from her.
May 20, 2014
Rated 3 out of 5 by Coopndahouse Could be better
The location of the hotel is in a funky industrial area. The AC ran all night and very loud even after making adjustments. Staff was told about the issue and they were aware of the problem but had no solution. All I got was a sorry and a horrible nights sleep. Experiences like this will definitely affect my decision about staying at this location in the future. The room was ok, but the configuration was strange. The bedroom was quite small and separated from a large living room area that was not used.
May 16, 2014
Rated 3 out of 5 by NDVUSC Derby Week
This hotel is "NOT" the place to be for derby week. It's like being at a funeral. They were not equipped to handle the amount of people for this type of function. The food is terrible and the bar staff is not adequate. They need more staff to handle the amount of people. It should not take 25 minutes to get a coke from the bar.
GIVE CHRIS NOKES A RAISE! HE'S THE ONLY GOOD THING IN THIS HOTEL. HE SHOULD BE AT A HIGHER QUALITY HOTEL
May 9, 2014
Rated 2 out of 5 by WirePaladin Good Location-about it
Good location. The worst temperature control system I ever encountered. AC would only work if standing in the room with the motion detector. When in bed it goes off and stays off. Very uncomfortable. Asked for a foam pillow, they left it on the floor! outside the room! Unacceptable. Very slow service in dining area.
May 6, 2014
Rated 4 out of 5 by RAC2 Derby Hotel
Love the staff at the hotel and their friendly welcoming nature to a guest who returns annually.
Was a little surprised at the cost increase this year.
May 5, 2014
Rated 3 out of 5 by WilFamily Rude Staff Member
We came in from out of town at 1am in the morning and apparently I set the wrong reservation date, so I would be having to pay for an additional night. I didn't mind paying for another night, but had some questions regarding the matter. I was given rude responses, and felt like he could care less about the situation. I left to stay elsewhere for the night. I wasn't going to give more of my money where I felt I wasn't wanted. I came back the following day for my original reservation and from then on the staff was alright. The room was comfortable and clean. I come to the city often from out of town. I usually stay with family but I decided on a room this time, but I don't think I would be staying here again, at least not at this location.
March 30, 2014
Rated 2 out of 5 by Traveler5000 Average Hotel
Overall the hotel was okay. I am an SPG member and have been for a few years. I've stayed at all of the brands under Starwood and have found them to be quite nice. This property was not typical of the Starwood properties. It was pretty dated. The furniture was old. The carpet was not so clean and seemed like it was the original carpet from yesteryear. The rooms were very basic.
On a positive note, the lobby area was very nice and peaceful and the café was pretty cool. The location to the airport was perfect without the noise of the airport. Also, there were a few eateries within a few hundred yards so you don't need to drive anywhere for food.
Oh, it's also very close to Churchill Downs. So if you are ever in town for the Derby, then this could be a good place to stay.
January 27, 2014
Rated 3 out of 5 by BigDog67 Make sure you stay on the correct side of the hotel
Middle of the road hotel, as expected. I got a room upgrade with my platinum status, which was nice. However, I faced the 4 lane road and final approach for landing at the airport, I recommend you try for the other side so hopefully less airplane noise. Heating was a wall unit under the window, had a little difficulty keeping room temp at night. I had a breakfast included package, the billing between the restaurant and the hotel for that was not as smooth as it should be. Had to edit my bill twice to remove the incorrect restaurant charges. Next time I'll just get breakfast at the cracker barrel a block away.
December 20, 2013
Rated 1 out of 5 by flabergasted123 this hotel sucks
the staff is the worst. Called for housekeeping 3 times over 4 hours and on the third call she says "I haven't had a chance to tell them" Unbelievable! Shabby broken furniture shuffed in corners and in ice machine area, bad lights in the room, LOUSY HOTEL and overpriced.
September 30, 2013
Rated 4 out of 5 by MM14 Overall A Good Experience
Overall a good experience; however, the snack selections needs to be upgraded from wholesale club snacks. Staff is generally very friendly.
August 6, 2013
Rated 4 out of 5 by MM14 Excellent Property Overall
Excellent staff and overall the facilities are the nice. The location is right near the airport. New equipment in the gym.
July 18, 2013
Rated 5 out of 5 by Jasper21 Excellant customer service
Excellant staff..I had a terrible flight adventure and arrived late at night after everything was closed. The staff was fantastic and went out of their way to help me get to the hotel, get comfortable and ensure I had something to eat..This will always be my first choice when in Louisville..as always..Sheraton hotels have first class service.!
May 18, 2013