Rated 3 out of 5 by mark1976 Disappointed
The hotel staff were nice, however, I had a to call from my personal phone to set up a wakeup call. I then asked the attendant to call back on the room phone to ensure it works, she said she would and if I didn't answer than she wrote down for us to be awaken by a knock at the door. I was in town for the PGA Championship and that knock never came; nor did she check to see if the phone worked. We then rushed down after waking up to my planned phone alarm ( a backup to plan) and tried to grab the 4 star breakfast from the restaurant. The food took a long time to get, they couldn't find menus and were not prepared in any way for us at 6:30 when the restaurant opens at 6am. The food was below average, my eggs tasted like the fake powder eggs. I went to the front desk to ask why we didn't get the knock on the door, she grabbed her book and said "sorry" it is written here but we didn't do it. They left a note on my dresser for $25 off food for us for that night. Having had a terrible breakfast in the morning, dinner there was not going to happen. Plus knowing that it was myself and my father that $25 would barely cover 1 meal. Beyond disappointed. The kicker was when I checked out the manager asked if we used the phone, since she fixed it and it works and did anyone tell you that it was fixed, Of Course they didn't. We didn't even bother with another wakeup call. Plus my inventive points were never added to my account. Again, Beyond Disappointed !
August 12, 2014
Rated 5 out of 5 by CLC1 Good choice for food & service
This hotel did an excellent job of recognizing a Starwood VIP
August 11, 2014
Rated 5 out of 5 by Charlene61 Great location and great staff
The staff was very friendly and helpful. We were very comfortable in our room and appreciated the free wifi and daily water bottles. Good sized gym and indoor pool. We didn't eat in the restaurant at the hotel; we did eat locally at a few of the restaurants near Papa John's Stadium and Churchill Downs.
August 10, 2014
Rated 2 out of 5 by Squiggy Won't stay there again
Not a good value for the price. They did offer free coffee and tea in the morning.
They also had some fruit that appeared to be weeks old that you could purchase for $1.00.
We had a one bedroom suite. The bedroom was well lit by windows but the living room area was extremely dark. There were 3 lamps but no overhead lighting. The bathroom was very small.
The restaurant and bar were only open for breakfast and dinner, Even the bar was not open during the day. The restaurant/bar opened late every day.
We won't be staying there again.
August 4, 2014
Rated 3 out of 5 by jk29 value
Upon checkin I asked if breakfast was included and ws told it was. This was not correct. A lot of street noise made sleeping difficult along with only had a shad and no curtains so couldn't darken room. The room did not have a refrigerator or microwave which would have been nice especially given the price. Walls were barren, the carpet looked like outdoor capreting. This was the 4th motel we stayed in this trip and the only one I would not recommend. The workout area was nice and the only plus.
August 4, 2014
Rated 3 out of 5 by bob143 average hotel
average hotel for money no extras.
August 5, 2014
Rated 4 out of 5 by RIP6 4 Points Louisville
Unexpected travel prompted the stay. the frontdesk clerk was extremely helpful.
August 1, 2014
Rated 4 out of 5 by TeaW Best sleep ever!!
My husband and I stayed in a king loft. The only issue I had with the room was that the refrigerator and microwave that were listed in my confirmation, were not in the room. After speaking with the front desk, that was rectified. Now let's talk about that bed. It was like sleeping on clouds! We had a lot of trouble pulling ourselves out of that bed!! It was the most comfortable bed I've ever slept in; we talked about it the whole ride home. I would love to know the sheet thread count, what kind of comforter that was, and everything about those pillows. I have already recommend the hotel to others.
June 30, 2014