Rated 4 out of 5 by DClark1953 The staff is great, but seemed to hav communication issues
There were 2 adults in the room and after repeated requests for 4 towels in the room we finally had to resort to stopping by the front desk each evening to ask for 2
more towels. This was especially annoying to me because I leave a tip on the dresser everyday for the cleaning staff';
how hard can it to leave 2 extra towels after repeated requests?
September 12, 2014
Rated 3 out of 5 by StateFairVisitor Friendly staff, rooms look cheap
Staff was friendly and helpful. No closet in the room. Room was very spacious and was clean but looked like hotel bought all the clearance items from IKEA.
NO REFRIGERATOR IN ROOM! Nothing matched in the furniture and decor! One wardrobe piece in hallway allowed you to hang 4 shirts sideways. Bathroom was nice and clean.
Food in restaurant for breakfast wasn't great. Egg white omelet was nothing but one big friend egg. Asked for water 3 times and never got one (or ketchup). Its fine but for my $200.00 stay I expect more.
Sell the cruddy furniture, paint the door molding in your halls and try to pull together your renovation. Its not working except for your lobby.
Friendly staff though...
August 26, 2014
Rated 4 out of 5 by FlahMoon Convenient
This hotel was very convenient to downtown. It is within walking distance of Hall of Fame, Louisville Cardinals. I didn't score excellent because there were issues of incorrect charges applied to our room and checkout was cumbersome and took too long. Staff seemed to be new and not knowledgeable about equipment
September 3, 2014
Rated 4 out of 5 by Roameo Business stay delivered
Clean room, quiet and calming ambience, attentive, efficient and friendly staff. I am satisfied.
September 3, 2014
Rated 5 out of 5 by wdwbride Great place to stay
Ended up securing a second night here after storms restricted us from driving home to Illinois. Great big comfy beds, nice continental breakfast, pool was nice, and staff couldn't have been better. We will be coming back down to visit attractions again and I will be booking at this hotel for sure.
June 23, 2014
Rated 4 out of 5 by TeaW Best sleep ever!!
My husband and I stayed in a king loft. The only issue I had with the room was that the refrigerator and microwave that were listed in my confirmation, were not in the room. After speaking with the front desk, that was rectified. Now let's talk about that bed. It was like sleeping on clouds! We had a lot of trouble pulling ourselves out of that bed!! It was the most comfortable bed I've ever slept in; we talked about it the whole ride home. I would love to know the sheet thread count, what kind of comforter that was, and everything about those pillows. I have already recommend the hotel to others.
June 30, 2014
Rated 4 out of 5 by etriana6 Good Service
I have to compliment Martha at the bar for her excellent service.
August 26, 2014
Rated 1 out of 5 by concert over charging fees
I prepaid for my room In June,I checked in on 8/15/2014, before i checked out when i looked up my bank account i notice 3 different charges fpr $151.00.I addressed this matter with the Sales Manger and showed her my bank record she said that they only showed 2 pending transactions.She told me the charges would be deleted after i checked out.,I checked out 8/16/2014 before check out time.and today they have again took out another $50.00.I called back today and got the same answer that they; are showing only 2 in the amount of $51.00,I informed her that a total of $251.00 and their response was "call your bank" I told her that my bank taking out the money and that it was their company.So Monday morning i will call my bank to talk to them about this issue.But if i ever need another Hotel NEVER will it be Four Points by Sheraton in Louieville,Ky.
August 17, 2014