Rated 2 out of 5 by Humbug14 Not up to Starwood Standards
2 major problems--staying on Christmas Eve and Christmas Day--and NO provision was made for food. On checking in on Christmas eve, we are informed that hotel restaurant is closed until day after Christmas, all restaurants in local area are closed(including other hotels), and we should just Google "Louisville restaurants" to get a list, and be sure to call before we go.
Wait--I'M supposed to call? I thought that was what customer service was all about. Very disappointed that no provision was made for Christmas morning breakfast--not even rolls and coffee. 5 or 6 hotels in the area--Couldn't all the hotel managers have met and determined that 1 restaurant would open on Christmas Eve, and one on Christmas morning so everyone's customers would be happy? I realize that staffers want to spend the holiday with their families, but this is the hospitality industry. I had to drive almost 45 minutes to find a restaurant I knew was open. Friday morning, front desk manager was apologetic, and quickly gave us a voucher for breakfast--but I had to ask.
Final straw--hotel allowed a pizza delivery guy in at 3AM morning after Christmas, who proceeded to knock on our door--only problem was WE HADN'T ORDERED ANYTHING, and were fast asleep. All in all, nowhere near the level of customer service and caring for guests that I have come to expect from Starwood. I think much more training needs to be done for staff on Starwood customer service expectations--even staff who get stuck working the Christmas holidays.
December 27, 2014
Rated 5 out of 5 by Marsha49 Loved this hotel
The beds in this hotel were so comfortable. Would recommend this place to stay! Staff was very friendly. Room was very nice.
December 19, 2014
Rated 3 out of 5 by Tom147 Room furnishings
I found the interior lighting very poor in the room. Between the low energy/wattage bulbs plus lack of fixtures; I was very uncomfortable. Add to that one of the small wall fixtures next to the bed was not operational. Room did not meet expectations.
November 11, 2014
Rated 5 out of 5 by wdwbride Great place to stay
Ended up securing a second night here after storms restricted us from driving home to Illinois. Great big comfy beds, nice continental breakfast, pool was nice, and staff couldn't have been better. We will be coming back down to visit attractions again and I will be booking at this hotel for sure.
June 23, 2014
Rated 3 out of 5 by BigDog67 Make sure you stay on the correct side of the hotel
Middle of the road hotel, as expected. I got a room upgrade with my platinum status, which was nice. However, I faced the 4 lane road and final approach for landing at the airport, I recommend you try for the other side so hopefully less airplane noise. Heating was a wall unit under the window, had a little difficulty keeping room temp at night. I had a breakfast included package, the billing between the restaurant and the hotel for that was not as smooth as it should be. Had to edit my bill twice to remove the incorrect restaurant charges. Next time I'll just get breakfast at the cracker barrel a block away.
December 20, 2013
Rated 4 out of 5 by TeaW Best sleep ever!!
My husband and I stayed in a king loft. The only issue I had with the room was that the refrigerator and microwave that were listed in my confirmation, were not in the room. After speaking with the front desk, that was rectified. Now let's talk about that bed. It was like sleeping on clouds! We had a lot of trouble pulling ourselves out of that bed!! It was the most comfortable bed I've ever slept in; we talked about it the whole ride home. I would love to know the sheet thread count, what kind of comforter that was, and everything about those pillows. I have already recommend the hotel to others.
June 30, 2014
Rated 4 out of 5 by MM14 Excellent Property Overall
Excellent staff and overall the facilities are the nice. The location is right near the airport. New equipment in the gym.
July 18, 2013
Rated 4 out of 5 by JazzerMP A very good experience
Stayed at the FP-S/Louisville on business recently. Very impressed by the staff throughout my stay. Room was well appointed, restaurant was good, service above average. Price was fair. Will consider staying here again.
July 1, 2014