Rated 4 out of 5 by Ninan Value for money
1. Provide cut fruits for guests in the night
2. Provide free wifi to the Bosch guests
May 26, 2014
Rated 5 out of 5 by Chets Happy Visitor
My expereince with your hotel has been excellent and can be regarded as world class. From the time you enter the Hotel until you get to your room every staff member and management make you feel at home and thats very important to a visitor especially out of your country.
I would like to thank everyone for making my stay a wonderful and memorable one and hope to see you soon.
Mr C Ranchod
September 30, 2013
Rated 5 out of 5 by NavinJ Excellent team
Excellent team running the show; very courteous, friendly. took great care of the family, good food, well maintained pool, nice layout of rooms.
only sad part was one of mys hsirts got burned during laundry service.
May 21, 2014
Rated 4 out of 5 by drmohd Why to charge fro wi fi
very responsive staff, welcomig attitude, comfortable rooms, but chargeable wi fi. IN A 4/5 SATR hotel why to charge for this facility. Give it free. Include the charges in room charges.
May 21, 2014
Rated 4 out of 5 by trpang Best Value for Money for Long Term Stay
I am a Singaporean expat working in Pune for the past one year. Deciding on Four Points by Sheraton as my choice for long term stay could not have been wiser.
Firstly, it is definitely value for money. I have stayed in Oakwood Premier for nine months, but it is decidedly much more expensive even though the posh factor cannot be ignored. The service apartments in FP are just as functional and comfortable, as long as you are agreeable with lesser-than-top-end furnishings. I would wish that the kitchenette is better equiped. Also, the only critical complaint I have is the fact that Internet wifi speed in the room is super slow, even my 3G speed on the phone is faster!
Location is awesome, you are merely a 5mins walk away from Phoenix mall, which arguably has all you need for a decent stay.
Best of all, the service standard is impeccable. I would like to especially commend Ashish from the front desk for his excellent assistance in all aspects.
July 23, 2013
Rated 5 out of 5 by Noks12 My home away from home
I was very happy with the staff at hotel and facilities, i felt i was home away from my home, staff and management were super helpful and friendly, everyday was greeted with warm smile, i really wish all the best for the team in Four Points Sheraton, Bed was super comfortable. Thank you to the Pune Team . I miss them too much
September 4, 2013
Rated 4 out of 5 by AmanRana Service that is not just the best but legendary
The Four Points By sheraton(Pune) is a very nice and comfy hotel and at prime location in pune i.e nearby airport Railway station and best malls of pune, everything was very clean. All the crew was really gentle and friendly. They offers very nice rooms at a very affordable price . I have also enjoyed the free office pick up and drop facility ,swimming pool gym,wifi .And i also enjoyed there cocktail party which they held once every to month to interact with customers. Personally i will give 9.5/10 to four points by sheraton.
May 2, 2014
Rated 5 out of 5 by MAD83 Excellent home away from home
Wonderful 7 day stay. The staff was exceptionally capable and really went out of their way to make it feel like a home away from home, warm and friendly. They also helped us organize trips out, places to visit, restaurants to visit, local know-how and even how to hail a rickshaw. Highly recommended!
November 4, 2013
Rated 5 out of 5 by Himanshu Awesome after a long
I selected this hotel as this was near my customer site. But let me tell you the moment I had my dinner, Breakfast - hmmmmm awesome. rooms are good, silent, comfortable.
I defintely recommend this hotel for Pune.
May 16, 2014
Rated 4 out of 5 by 10242013 American traveling to India for first time
This was my first trip to India. My husband and I stayed for about a week at the Four Points Sheraton and our needs were not only met, but exceeded. We were immediately greeted warmly by the hotel reception staff, and were taken to a welll appointed, clean, and comfortable room. The bathroom was spotless and the bed was well-made with clean ,crisp white linens. There was a bit of a musty smell in our initial room, but the hotel staff was gracious in relocating us to a different room so that they could tend to the issue and make us more comfortable.
My husband worked pretty much everyday, which meant I was on my own. I never felt uncomfortable by myself there, and enjoyed swimming in the rooftop pool, working out in the adjoining gym, or enjoying a cup of tea and relaxing in the lobby.
We frequently required driver services, which were organized by the front desk staff. They were prompt and affordable.
If I had to pick the most memorable things about the hotel, it would be the friendly staff, the first class service, and the great buffet. We felt really well cared for while staying there, and would recommend this hotel highly.
November 5, 2013
Rated 5 out of 5 by Prafuld Good hotel with excellent people
Subject line can give all about the hotel and i think its too amazing experience to stay here. Aditya Was Of Great Help.
September 1, 2013
Rated 5 out of 5 by Teemu No need to try other hotels on the area any more
Feels like getting home. Arrangements go smoothly. People and service is excellent.
September 4, 2013
Rated 5 out of 5 by viksax Excellent Stay @ Four Points
The hotel and the staff are great, excellent Help from Aditya @ Front Desk
September 1, 2013
Rated 5 out of 5 by tyaginitinraj Excellent stay
This was my first stay at Four Seasons and turned out to be a memorable one.
Comfortable rooms, user friendly equipment/gadgets and a lot of thought towards hospitality effort made the stay the way it was.
May 14, 2014
Rated 5 out of 5 by Bijoy Would recommend the hotel to anybody coming to Pune
I am a gold member of this hotel. I prefer to stay here always while I am in Pune. The biggest reason why I stay here is because of the service that I get here. The staff here are one of the most friendly and helpful that I have come across.
When I come in to the hotel they do recognise me and they treat me as a friend and not essentially a customer. They do make you feel at home when away from home.
The best person that I have come across is Aditya. Exceptional guy! Who goes out of his way to make you feel special and important. He just knows what I want and how I want it. The standard preferred room is ready, the bed which should be hard mattress is done and in general he makes me feel welcome. The biggest thing is while he is following a process he still makes a person feel human. I know that he works real long hours, but haven't seen him frowning. Yesterday at 130 am, he was having a big smile on him and is able to welcome anybody and everybody walking into the premises. That is such a big asset to have in a hotel. At that late hour as well I saw him training to a person who was junior to him.
He always plays his hotels strength to the customers whether it be his department or not.
I think he is a star and a great asset to the hotel.
September 5, 2013
Rated 5 out of 5 by Kumar76 Great Experience
Exceeds expectations. In line with Sheraton tradition.
May 15, 2014
Rated 1 out of 5 by john2014 Unprofessional Staff
I am very disappointed with my stay at four points by sheraton Pune! The staff is very unprofessional and needs to be retrained urgently! For example, when we had gone for breakfast,while I was pouring juice into my glass, one of the staff (wearing light greenish shirt) just approached me and asked what my room number was!!!!...What kind of rude behaviour is that? In other hotels, a staff member stands as a host near the restaurant entrance and simply asks guests their room number and notes it down! Another example, I got a knock on my door in the morning when I was fast asleep...when I opened it...a staff member gave me the newspaper! In other hotels, the newspaper is left outside on the door knob in a cloth or other bag for the guest to take and read at his convinience! One more example, before checking out, a staff member came to my room and checked the minibar...at the reception during checkout, the lady called up a staff member on phone and asked him to "check the room"..the she asked me if I had used the minibar!!!! If the room is going to be checked at the checkout time, then there is no point for staff to come before and check the contents of the minibar!!!
I will definitely not be staying at this hotel again!
September 9, 2012
Rated 3 out of 5 by yogesh21 Average experience, laundry not fresh stale smell, not baby friendly
It was an average stay. Laundy quality was not good. The laundry smelt stale and was not soft. We came with a 2 year old child, no bags for disposal of daipers etc. The hotel is close to shopping malls so good connectivity
May 5, 2014
Rated 4 out of 5 by Mal03 Great hotel for business or relaxation
This hotel is close to the airport.
Rooms are very clean and staff friendly and helpful.
Any queries are dealt with swiftly without any fuss.
Two large shopping centres are located within walking distance.
Food is varied with two vey good restaurants within the hotel. Local restaurants near by are also very good.
April 23, 2014
Rated 3 out of 5 by KOkane Checking Out and Bath Towels
2 issues here : 1 > Check Out procedure took lot of time 15 m minutes. 2. Age of Bath Towels, they looked too aged and not fit for your brand.
Rest was chick and fine
April 24, 2014
Rated 1 out of 5 by glamrock6 This hotel needs to stand by the standards or else it would lose valuable customers.
This is the first time amongst so many visits that I felt unwelcome right from the moment I walked in. I don't know if the management has changed or what, but they are really unprofessional in their approach. I ordered a smoking room but that doesn't mean right from the minute you step in the room it would be stinking. I ordered a room with a kitchenette and the moment I switched on the electric stove, lights went out. This happened twice in-between my cooking and the guys started talking in marathi and mocking thinking I don't understand the language. And to top it all the hotel guys charged me for dirtying the towels after I made the payment of my bills and after I made the feedback. I felt as if I was in a cheap filthy hotel. This is my last time in Four Points Pune :( Highly disappointed !
March 10, 2014
Rated 5 out of 5 by Kalsi73 Warm hospitality !!
Warm,friendly staff combines with good hotel infra to leave a memorable experience.
Right from Aditya at front office to Mr Mukesh in housekeeping - it was a pleasure to meet the welcoming staff.
When we needed some medicine in morning at 7:30 am , one of the front office executive arranged the same from nearby medical staff.
These kind gestures make the stay experience 'home away from home'
Three cheers to 'Four points Sheraton Pune' team !!
Do keep up the good work
December 29, 2013
Rated 5 out of 5 by JC58 Excellent hotel
Really enjoyed my stay at this hotel. all the staff are so friendly and accomodating with a sole aim to make the visit and experience as pleasant as possible. Really excellent service and general environment very comfortable.
March 4, 2014
Rated 5 out of 5 by Suresh17 Great featurs and ambience with awesome service!
I stayed in 4 luxury hotels the last week in the Pune and Lonavala region. Four Points Sheraton was the best out of the 4.
I had made a request to change my booking and the front desk staff handled it with professionalism and customer service being the focus. The staff also was very helpful in getting us tickets for a movie playing nearby with zero service charge.
The rooms are clean and spacious. Loved the kitchen and cooking accessories provided in the room. We actually made use of them during our stay and found it very helpful. Our room had a pool view and it was gorgeous.
Breakfast spread was good - continental to South Indian! Service was timely and good although on Sunday when it got crowded, the service got a bit slower.
Altogether, we enjoyed our stay at the hotel. It was perfect for our family vacation. I will prefer to stay at this hotel when I am in Pune next time.
December 30, 2013
Rated 5 out of 5 by SKNair On a memorable trip
My experience with your hotel has been excellent and can be regarded as world class.
One of the best hotel and equally courteous staff!
Each and every team member make you feel really special and at home.
We went there to celebrate our wedding anniversary and the staff out their made it a point to make us feel special.
I would like to thank everyone for making our stay a wonderful and memorable one.
December 30, 2013
Rated 5 out of 5 by Jackie2507 POUR POINTS SHERATON PUNE - 5 STAR
During my recent business stay in Pune for 3 weeks, the staff made it feel like a home away from home.
Staff from ground level up to management are so friendly and accomodating.
The stay was the best of the 3 different hotels I stayed in India.
I couldn't wait to get from another hotel back to Four Points Sheraton Pune.
October 9, 2013
Rated 1 out of 5 by ASG2211 Excellent for Long & Short Stays
I have now been staying in Four Points by Sheraton, Nagar Road, Pune for over 1 year as very frequent guest.
I have always felt at home while my stays.
I would appreciate Front office & restaurant which are really outstanding.
Please maintain your high standards
November 13, 2013
Rated 5 out of 5 by Wendy04 "Excellent"
The Four Points is an excellent business hotel. The staff can not do enough for you. The always have a smile for you no matter what time of day or night you walk into the hotel.The management team should be proud of all the staff at the hotel. Thank you to all the Management and staff
October 21, 2013
Rated 2 out of 5 by shinobi123 needs improvement
they are not focused on the service !!
January 6, 2014
Rated 5 out of 5 by mrbabu Stay at four points
Aditya the front office executive made my 42nd birthday memorable.
November 9, 2013