Rated 5 out of 5 by feny4 Great Experience!
From the moment we arrived for our weekend get away, staff were extremely friendly and helpful. We asked for a river view room and were quickly accommodated. Our room overlooked the Niagara River and was clean and comfortable. We had dinner at the restaurant and were treated to fine food at reasonable cost and live entertainment. The staff were again very friendly and accommodating. We used the indoor pool which was well maintained and crystal clear. Check-in and check-out was smooth as silk. On our arrival we had just checked in when a tour bus full of tourists arrived for check in also. Staff was concerned that the crowd was a distraction from our experience and immediately provided us with complimentary breakfast vouchers. Totally unecessary but much appreciated and indicative of the measures taken to make our stay an rewarding experience. Thank you.
November 18, 2013
Rated 5 out of 5 by MattS Excellent Option for Niagara Falls Area!
This is one of the best managed Starwood hotels I have stayed at. The staff is friendly, professional and very efficient.
The rooms are modern, clean, comfortable and the hotel is in excellent condition (like new!).
We routinely visit this hotel for shopping trips, going to the casino and just to get away.
November 19, 2013
Rated 5 out of 5 by rjk2 Pleasant Experience
The staff was most welcoming, the restaurant very nice and good generous breakfast. The room was a little small, but was very clean and well furnished and beds quite good. Would definately stay again.
November 26, 2013
Rated 5 out of 5 by Jenny0829 Wonderful
My spouse and I were there to get married and enjoy some QT. We were greeted warmly, any request we made were answered quickly and properly.
ONLY NEGATIVE was the restaurant. I felt the menu didn't offer many choices and what they did offer seemed to be a little too pricey. The food was good tho and the service prompt and quick.
Everything else, marvelous!!! I loved the river view from our room!!! Made me and my wife feel very much welcome.
November 1, 2013
Rated 4 out of 5 by Taylor8 Indoor Swimming Pool
Very good lay out for indoor pool: privacy wall, indoor & outdoor patio, very high ceiling, enclosed Glass wall to enjoy the River view. I suggest to keep the bottom of the pool clean & remove the sand settling on the bottom.
December 1, 2011
Rated 5 out of 5 by gort8 Niagara Falls in the Late Fall Season
This Four Points is located about 5 miles from Niagara Falls State park on the U.S. side. We found it very clean, organized, and prompt/friendly staff throughout the hotel including the dining area. The room was clean and accommodated the 4 adults in our group without being crowded. The room A/C kept us comfortably warm while it was mid 20’s outside. The restaurant/bar offers locally brewed beer as well. Four Points offers good accommodations at a good price. We would definitely stay here again.
November 14, 2013
Rated 2 out of 5 by Agoragirl91 Hotel night staff need to learn manners
We came and stayed with a hockey tournament (I know what you are thinking) noisy hockey kids and parents), however, the team as a whole remained pretty respectful of hotel rules.
We had an issue with the night security gaurd who decided to knock on one of our guest doors while covering the peephole and scaring our kids that were inside the rooms once the door was opened. When we brought this up with the night manager, he was indignant telling us that our kids (one of them was a 20 year old) had it wrong and his staff would never do such a thing. They were very unprofessional. We have stayed in this hotel before with no issues. This time, it was very dissapointing.
November 4, 2013
Rated 3 out of 5 by Bob18 small hotel outside NFS
Small hotel located 10 minutes car ride from Falls. Free parking. Small restaurant, and food allowance for rate included breakfast does not cover the cheapest thing on menu, so expect to spend money to get included breakfast. A few small suites, but only considered a suite because of larger bathroom, small room. In a rough neighborhood, so plan to stay in or drive to falls. Easy and convenient to locate off Grand Island Bridge.
April 12, 2012