Rated 5 out of 5 by HappilyEngageged Just Perfect
I choose Four Points, as our place to stay on the day of our engagement and winery tours. Your staff was great. We had dinner in your restaurant and it was superb. Our waitress after learning of our engagement was genuinely thrilled for us and made us feel like a King and Queen. She made our day even more special. We stayed on the 8th floor facing the river, it was beautiful. Thank you for adding to our already perfect day.
December 17, 2013
Rated 5 out of 5 by sandhail always friendly
We stay here atleast 4 x a year
Always friendly staff , great customer service.
Rooms are clean and the deals are great!
A perfect getaway!
See you soon !
December 17, 2013
Rated 5 out of 5 by skibumm great hotel
have stayed many times at Sheraton hotels in Niagara Falls,New York, but Four Points my favourite. Nice hotel, good staff. Only disappointment was went to watch Monday night football game in bar and game not on,no beer specials at all,and no draft beer like "Bud light" or "Coors light".Had one Stella @ $5 and left to local bar for football game and beer specials.Minor complaint but perhaps something that needs to be addressed,thanks
December 14, 2013
Rated 5 out of 5 by cmorcom48 Local looking to relax
We were just looking to relax and maybe go to the Seneca Niagara Casino, which we did. It was just a short drive. This was a wonderful trip from beginning to end. The only thing I didn't like was the faucet in the room! LOL That darn thing was so darn hard to turn on, but I got used to that. The rest of my stay was terrific! The staff was so accommodating and pleasant. The room was very clean, which I was thankful for.
December 14, 2013
Rated 5 out of 5 by Barry46 Great Place
The staff was very friendly and accomodating, and the rooms are very nice. I will definitely stay there again
December 13, 2013
Rated 5 out of 5 by feny4 Great Experience!
From the moment we arrived for our weekend get away, staff were extremely friendly and helpful. We asked for a river view room and were quickly accommodated. Our room overlooked the Niagara River and was clean and comfortable. We had dinner at the restaurant and were treated to fine food at reasonable cost and live entertainment. The staff were again very friendly and accommodating. We used the indoor pool which was well maintained and crystal clear. Check-in and check-out was smooth as silk. On our arrival we had just checked in when a tour bus full of tourists arrived for check in also. Staff was concerned that the crowd was a distraction from our experience and immediately provided us with complimentary breakfast vouchers. Totally unecessary but much appreciated and indicative of the measures taken to make our stay an rewarding experience. Thank you.
November 18, 2013
Rated 5 out of 5 by MattS Excellent Option for Niagara Falls Area!
This is one of the best managed Starwood hotels I have stayed at. The staff is friendly, professional and very efficient.
The rooms are modern, clean, comfortable and the hotel is in excellent condition (like new!).
We routinely visit this hotel for shopping trips, going to the casino and just to get away.
November 19, 2013
Rated 4 out of 5 by Taylor8 Indoor Swimming Pool
Very good lay out for indoor pool: privacy wall, indoor & outdoor patio, very high ceiling, enclosed Glass wall to enjoy the River view. I suggest to keep the bottom of the pool clean & remove the sand settling on the bottom.
December 1, 2011