Rated 4 out of 5 by Pab31 Perfect for Early Flights
Much better than your average Four Points, staff was always at hand to help with your needs. Needs improvement for SPG members, as a Platinum I expected more - had missing water bottles in my room for instance. Airport shuttle is a mess, took me over 50 minutes! to spot one. They come as they please, very different from other airport hotels. However on the way back it was just a quick call from front desk and they were there in 3 minutes. Has a nice pool and bar.
September 25, 2014
Rated 5 out of 5 by Loyalist Four Points Gets a Triple Crown
This is by far the best Four Points hotel I have stayed in. A SPG for over 10 years, this property and it's staff get high marks. Check in was great, I called ahead and asked them to add my father to the room and allow him to check in ahead of my arrival. Upon my arrival, met with a smile and assurance that father was taken care of. Everything went as planned. This hotel is conveniently located near the airport and highways. Property is obiously new, but the staff was obviously well trained. Great job! Will stay here anytime I am in or traveling through SAT.
February 21, 2012
Rated 5 out of 5 by CCS2014 Great Night
I enjoyed a great night of comfort and peace and quiet. The room was clean and roomy. Overall great night.
August 25, 2014
Rated 4 out of 5 by SanAntonioBusinessTrip Inconsistent reception
After having stayed at this hotel the week before, I was surprised to have my reservation challenged because the SPG number is in my husband's name (same last name, same address). After 8 hours of travel I was looking forward to settling in at a hotel I had been most welcomed at just a week before. A most unpleasant start that will make me hesitant to book again.
July 13, 2014
Rated 5 out of 5 by LauVeTreDa Excellent
Great hotel, great staff and great atmosphere!
August 20, 2014
Rated 4 out of 5 by redd24 Excellent parking and location central to venues.
Staff at front desk professional, friendly, and very helpful. Other staff friendly as well. Room was clean and comfortable. Shower stall floor slippery and there was no shower mat. Had to use a towel to exit shower so as not to step on cold tile. Towels limited.
August 18, 2014
Rated 4 out of 5 by Juls11 Left Something Behind
I didn't realize until I landed at home that I left some clothes in the closet. I called immediately and was told to call the next day for housekeeping. I've called twice, no return call.
August 18, 2014
Rated 5 out of 5 by Manju Spared No Expense
I was pleasantly surprised when my wife and I checked in. There was no expense spared when constructing the hotel. Everything from the sound proof walls to a windows shade that makes the room pitch black. Staff here is very friendly yet not intrusive. In the San Antonio Airport Area, I recommend the Sheraton Four Points above all others. You wont be disappointed!!
January 3, 2012