Rated 5 out of 5 by AngieSPG Great Hotel! Great Staff!
This hotel is very nice and very clean. The staff is extremely responsive and friendly. My expectations were met above and beyond. I will definitely stay here again the next time I am in San Antonio
September 25, 2016
Rated 5 out of 5 by Escondido66 All facets of this hotel were fabulous
Our stay with Four Points by Sheraton was unfortunately only one night, however, it could not have been better. We truly appreciate the upgrade that was afforded to us, the gracious staff, cleanliness and all other facets of the hotel. Thanks for making our short stay a wonderful experience.
July 18, 2016
Rated 4 out of 5 by AddieB Enjoyable extended stay
Checked into Four Points for a 19 night stay last month. Every member of the staff, from the desk agents, restaurant servers, and housekeeping staff, was friendly and eager to help. I was upgraded to a king suite upon request, and it was spacious and clean. The breakfast was hot each day with varying options. I only wish they had more fresh fruit options available. The only downside to my stay was the WiFi. It was either slow or didn't work at all.
July 12, 2016
Rated 5 out of 5 by Larry2016 Friendly Stay
The bar tender was very pleasant and the food, though limited, was very good.
July 4, 2016
Rated 4 out of 5 by sqg13 Nice Hotel with Some Flaws
This hotel is conveniently located near SAT airport. The exterior and lobby look very new. The check in process was super satisfying with an enthusiasic agent. We have three people and I booked two queen with sofa bed. The room looked mostly clean except for the sofa bed. The sparse sheet and duvet cover were not clean, but the front desk agents had them quickly replaced once we called. The room has two TVs, but both are small and under 40". The AC is a bit loud, but it did not affect sleeping. The room did not have an evenly distributed temperature. My friend on the sofa bed and being farthest away from AC vent did complain about the warm temperature, while I felt a bit cold being nearest to the vent and he agreed with me.
July 3, 2016
Rated 4 out of 5 by zman26 I need my folio - no easy way on web page to get one
I'm not perfect. I fold a paper copy and put it in an evelope with all my receipts. I don't trust concur phone photo receipts.
Hotel shuttle was not as fast as taxi cabs - I know you are so close to airport - how many drivers to staff etc.
March 29, 2016
Rated 1 out of 5 by Unhappy2016 Poor front desk service and policy
Per front desk service representative, Jennifer, it is the policy of the hotel to have all access code in-actived to all guest's key everyday after 1:00 PM. Never have I ever confronted with such policy. Ask front desk service representive, Jennifer that how can the hotel expect every quest stay beyond one day to stand in line for 15 to 20 min just to have front desk re-activiate their key for access of their already paid room.
January 31, 2016
Rated 5 out of 5 by tbm52 tbm
great hotel, friendly staff, clean rooms
January 17, 2016