Rated 5 out of 5 by DawsonK the hotel is comfortable
the hotel offers a shuttle from/to airport, which is convenient. the bed is comfortable. however the front desk staff told me that breakfast is open until 11:00am, I went to there at 9:55,but it is already closed.
November 23, 2014
Rated 5 out of 5 by 1960golfer Hotel always meets my expectations
We love staying at this hotel when in San Antonio. Rooms are always clean and maintained. Check-in is smooth and they are always ready to answer to any changes that come up. Pool, workout area and bar-restaurant are nice to have if needed. It is close to shopping centers and malls. Can't beat the price in dollars or points.
November 13, 2014
Rated 5 out of 5 by Loyalist Four Points Gets a Triple Crown
This is by far the best Four Points hotel I have stayed in. A SPG for over 10 years, this property and it's staff get high marks. Check in was great, I called ahead and asked them to add my father to the room and allow him to check in ahead of my arrival. Upon my arrival, met with a smile and assurance that father was taken care of. Everything went as planned. This hotel is conveniently located near the airport and highways. Property is obiously new, but the staff was obviously well trained. Great job! Will stay here anytime I am in or traveling through SAT.
February 21, 2012
Rated 5 out of 5 by Manju Spared No Expense
I was pleasantly surprised when my wife and I checked in. There was no expense spared when constructing the hotel. Everything from the sound proof walls to a windows shade that makes the room pitch black. Staff here is very friendly yet not intrusive. In the San Antonio Airport Area, I recommend the Sheraton Four Points above all others. You wont be disappointed!!
January 3, 2012
Rated 5 out of 5 by Kim87 Excellent
We stayed here just after it opened in Jan 2012 with friends. The hotel and staff were beyond expectations. Rooms are nice and plenty of room. Bed are heavenly. We are staying there again in March. Just an all over excellent experience!!!
Would recommend this hotel to anyone going to San Antonio.
February 10, 2012
Rated 5 out of 5 by Melao66 Feel like coming home
The staff is always friendly, attentive and professional. The hotel is always clean. The morning restaurant staff remembers me even if it's been a while since I have been back.
January 31, 2014
Rated 5 out of 5 by Azat Very nice hotel.
I stayed here for only 3 days, however after 30+ hours trip across the world it was very pleasant experience.
February 11, 2012
Rated 2 out of 5 by Tx82 Poor housekeeping and front desk staff
This was the second time we stayed at this Four Points and again we were disappointed. Housekeeping again missed our room. We did not get the full service on one day (trash was not taken out...) and no service on the second day. They were in the room next door when we stepped out. This also happened to us in December. The front desk staff is also not customer service oriented. They do not seem interested in being there. We travel quite frequently and stay often at the Four Points Brand. We have never experienced such poor customer service.
April 23, 2013