Rated 5 out of 5 by psa727 Great staff
The staff were all friendly and professional. They also were willing to help out in solving my problems. The room was clean and the bed was comfortable, especially the pillows. It was great having the free airport shuttle.
August 15, 2014
Rated 4 out of 5 by Yancey06 Excellent for price point
Very good hotel for the price point. Fairly new, great staff, convenient to Houston Hobby.
August 12, 2014
Rated 5 out of 5 by Edder27 Great staff!
Hotel is very comfortable and has a very accommodating and helpful staff.
August 12, 2014
Rated 1 out of 5 by Jack27 9/17/12 stay
The first day as I got out of the shower I found no towels in my room. I dried off with a T-shirt that wore that day. I notified the front desk with little rsponce. The next day I had two towels which had rather large holes in them. They were reminicent of something that one would wash their car with.
The hotel is pretty nice but for the price, one would expect better.
September 24, 2012
Rated 3 out of 5 by Lyn33 Unfriendly Staff
The hotel is nice, with very comfortable rooms, but the staff was the farthest from friendly. I interacted with several of their staff members and all of them but one seemed extremely put out to help me, and their personal conversations were more important than getting me checked in. If you are ok with rude staff members, then the hotel itself is worth it!
November 26, 2012
Rated 2 out of 5 by lammmmmylovestravel Nice location, but the room cleanliness need improvement
You get what you paid for... close to the airport, but area not so good. Staff are okay, not super friendly, just a person check you in and out. Nothing special. No upgrades for platinum member. Inexpensive hotel, for a few night stay is okay. Bathroom need to be clean, kinda smells funny.. Not super clean.
Room is kinda dark. Overall is okay. Not fancy.
February 29, 2012
Rated 5 out of 5 by Fubu147 Nice and clean hotel with good staff
Stayed at this hotel for almost 2 week. Friendly staff, very clean rooms and bathroom. The only reason I gave a 4 star for room comfort was the fact that you can hear the sound of cars driving on interstate 45 since it's so close. It didn't really bother me much though. And the black out curtains are wonderful. Overall great experience for me.
March 30, 2013
Rated 4 out of 5 by Scubaski51 Dissapointed
Quick checkin, however we were not recognized as SPG Gold member, not offered or given a complimentary upgrade when asked, all we were told was there wasn't an upgrade for a double. There was no coffee in the room. We were not even given a room on the SPG floor, We were on the first floor next to the exit door which was noisy.
August 15, 2012
Rated 5 out of 5 by Kaye64 My Houston haven
As a typical but benevolent business traveler, this hotel offers the amenities one would expect at much higher prices (elsewhere), rooms are amply sized, and sure wish I could find pillows as comfy as here! The in house restaurant/bar is especially convenient after a long day's work. Staff is top notch too.
October 13, 2012
Rated 5 out of 5 by Dave26 This hotel is an excellent value and Staff
From the moment we walked in and were greeted by Lorali(sp?) at 10 PM to the check out by her again at 11:30 AM the next day it was enjoyable. The upgrade to a suite because of the thoughtfulness of her for our quiet sleep. That is a lady that needs to be valued as part of your team.
March 29, 2013
Rated 1 out of 5 by EdLA Terrible staff
I would not recommend staying here....very unprofessional and unfriendly staff
August 6, 2014
Rated 5 out of 5 by Bobfromdallas Great hotel
Stayed at the hotel for two weeks. All the hotel staff was amazing. Especially Cedric. He made the stay very enjoyable. Needs to be more people like him in the industry.
August 5, 2014
Rated 2 out of 5 by Leslie No Training for staff when problems arise
The hotel rooms are fine and better than most.. I was a regular but the last three weeks have caused me to no longer wish to stay in any Sheratons ever again. The first week loved the room I stayed for two days. The next week I had reserved the same room for the next week. They did not have the room for me and after giving me one story and my talking to the one that did the reservation for me found out that the guest on Sunday stayed over and they would not make him get out so I had to go to the fourth floor with a room not the same. They had to make the other room like the one the week before and they did
August 7, 2012
Rated 5 out of 5 by Sandy58 Very nice hotel
We stayed here before leaving on a cruise out of Galveston. The room was great and everyone was very friendly. They did not have a club floor for SPG members, but I would definately stay here again.
April 7, 2013
Rated 5 out of 5 Excellent Location and Super Staff
I went to Houston on a business trip. The 4 point Hoppy Airport is located very close to Hobby Airport . The bed very comfortable and room are pretty big. The staff are very friendly and helpful.
December 16, 2012
Rated 1 out of 5 by Marie27 Invalid Visa Charge 4 months after stay
The room and the stay were both good. The staff was friendly and the stay uneventful. We stayed in May with aeroplan rewards and then four months later in September we were charged for our complete stay on the Visa number we had left for meal charges, etc. I called and emailed numerous times and was passed on to a different answering machine. No one cared to help, very disappointing to have to pay for it first with aeroplan miles and then again in cash.
February 7, 2012
Rated 1 out of 5 by Travel2much74 Low quality big price.
My room had spackle on the wall of the bathroom. Breakfast was terrible. Staff was rude and didn't seem to care.
December 14, 2012
Rated 5 out of 5 by QuickBooksInstructor1 Nice Place...
The front desk staff was incredibly friendly and helpful...I believe the young ladies name was Stasha...she went above and beyond to help me during my conference. Always a smile on her face! Big Thanks to her...!!!
August 1, 2014
Rated 2 out of 5 by OTTER2014 MOLD IN BATHROOM
WE CHECKED IN LATE TO THE HOTEL IN NEED OF SLEEP TO GET UP EARLY TO RETURN TO THE AIRPORT FOR A EARLY FLIGHT. THE CEILING IN THE BATHROOM HAD A OBVIOUS LEAK IN THE PAST FROM THE FLOOR ABOVE. THERE WAS BLACK MOLD IN THE BATHROOM. THE LIGHT FIXTURES AND OTHER ITEMS IN THE BATHROOM HAD A LOT OF RUST ON THEM. WE WERE TOO TIRED TO SWITCH ROOMS, SO WE JUST TURNED ON THE BATHROOM EXHAUST FANS AND SHUT THE BATHROOM DOOR.
WE NORMALLY STAY IN SPG HOTELS. THIS ONE IS IN NEED OF SOME TLC.
April 26, 2014
Rated 5 out of 5 by KimJ24 Cozy and quiet
Small delay at check in but Cedric had a great attitude with everyone and Starsha had a great one as well upon check out. The room was very neat and clean, thanks guys :)
July 28, 2014
Rated 3 out of 5 by marissa0802 need to accomandate customers with price.
Your rooms were VERY CLEAN, the only problem i occured was the dead bolt on the door did not secure at all.
when checking out myself and 3 others
did our reservations ALL AT THE SAME TIME on line. But my price was $149 a night for a KING and my assoicates was $139 for a King , , I did not get a king i got 2 queens and your front desk refuse to adjust my bill for $ 10 dollars like the other 3 associates paid, their comment was '' Well your reservation says $ 149 so that is what you need to pay"
April 8, 2014
Rated 5 out of 5 by GMJr This hotel has nice check in staff.
Staff upgraded me due to my SPG Gold member status. Much appreciated.
July 28, 2014
Rated 1 out of 5 by SPGPLATINUM worst cheep hotel ever
Worst cheap hotel ever
Property is in decline, dirty halls, dirty rooms, room furniture is broken and in some rooms chest are missing lamps are with out bulbs, staffs is the worst they have no idea of anything, they forgot twice to do my room, room is noisy, lots of noise at night. I complained about it and they came back to bite me saying that I was the one making the noise. Manager barely speaks English and was incompetent to give answers about this property in decay. Would never ever stay there again.
March 28, 2013
Rated 3 out of 5 by Kayo8 OK Hotel - Dine elsewhere!
The hotel felt new and updated. Staff was very pleasant and accomodating. Interior design attempted to be contemporary/chic, but felt a bit minimalist and sparce. My room was quite noisy as it was next to the freeway. Food/bev was my biggest issue. $9.50 for a bottle of Sam Adams? And the club sandwich I ordered was thrown together with little substance between the oily grilled bread. Discussed with the MOD and nothing was done. I'll choose another hotel next time.
November 14, 2011
Rated 4 out of 5 by TamTam4 Worth the stay
I travel alot ,so I stay here because it is close to Hobby Airport..there was alot going on with the evacuations of Hurricane Issac and many pets and weird guests staying there. I was upgraded to a suite as a gold member and far away away from that circus..but that is not the hotel's fault.
I have stayed here before and the service and staff is always very good. The rooms are clean and comfy.
I will continue to stay there when I travel to Texas for work.
September 1, 2012
Rated 4 out of 5 Clean Hotel, Meh Neighborhood
I think that getting a room near Hobby means that you're not going to be in a fantastic neighborhood. My partner and I took an evening walk to the closest grocery store (Walmart) to get some fresh fruit. The clerk had said it was about a mile away. It was actually 5 miles, but that was okay because we'd been sitting in the car all day. While I'm sure she was glad that she wasn't out by herself, it was probably reasonable to have a male presence on the walk. While we never feared for our safety or property while on the walk or at the hotel, the hotel is mostly surrounded by very loud roads with unkempt sidewalks. We had the hotel shuttle pick us up because we weren't really planning on walking a half marathon that evening.
Obviously, if your priorities are flying in and out of Hobby, it's a great location, and our room on the back of the hotel was plenty quiet.
August 24, 2012
Rated 4 out of 5 by Hatedit Terrible location/Nice rooms
Location: Terrible (In an undesirable part of town, near Hobby Airport)
Check in: Upon arrival, the Sales Manager checked me in and sent me to a room that was not yet cleaned but for compensation, she upgraded my room to a suite.
Bed linen wasn't clean in the new room although the room had been cleaned. When I saw a housekeeper's cart in the hallway, I took sheets, pillow cases, and towels and changed the bed linen myself.
October 15, 2012
Rated 3 out of 5 by PSBuck Hobby 4 Points
While the hotel staff was great the accommodations and F&B did not meet expectations. Housekeeping needs to pay attention to vacuuming as there were remnants from prior gusts in the carpeting. While the onsite restaurant workers are great and try very hard, the food needs improvement in ingredients and presentation. I would avoid any room facing the highway as they do not keep most of the traffic sounds out.
October 22, 2012
Rated 4 out of 5 by Hazl220 Met my expectations.
The staff was very courteous.
July 21, 2014
Rated 5 out of 5 by Manju Excellent! Superburb!
Attn: Hotel Manager,
Just wanted to say, I traveled to Houston, for Labor Day weekend, and from the time we arrived, until the time we left, the staff was Excellent, and customer service was Superburb!
This was my first stay with Four Points by Sheraton, but I will definately be back, and it will be my hotel of choice when arriving in Houston!
Thanks for making the Labor Day weekend nice!
September 5, 2012