Rated 2 out of 5 What has happened?
Although the room was nice I was surprised when there was a $35 charge for my free room purchased with my points. I called the front desk to find out why the charge and was told the manager would take care of it. I then went to the front desk for check out and was told the manager would call me later in the morning and explain what had happened, no call received.
I looked at my AMX account today and see the charge is still there.
Please take care of this
December 16, 2013
Rated 5 out of 5 by DebstheOne A Great Stay!
The staff went out of their way to make our visit perfect! Check in and check out went very smoothly. Even when we arrived an hour early, we were able to check in. The cheeseburger ordered through room service was tasty, and the French fries were hot and crispy. Breakfast next day in the restaurant was cooked to order and great. The waitress was all smiles and went out of her way to make our breakfast experience positive. Our room was clean and the bed was comfortable, but some details like scratches, torn picture frames, and a carpet stain need to be attended to. Overall my stay went very well and would recommend this property in the Hobby Airport area.
October 27, 2013
Rated 5 out of 5 by Jonesie Superior Customer Service
Starwood is known for its amenities: nice rooms, comfy beds, etc. Therefore, selecting a Starwood hotel is a must in my opinion. However, I would be remiss if I failed to mention the SUPERIOR customer service received during my visit. From the moment we walked in the door, Jessie greeted us with a warm smile, conversation, and neat appearance. He made such an impression on us that on our second trip to Houston, we specifically requested this hotel.
Starwood’s amenities brought us to the hotel. Jessie’s awesome customer service is the reason we returned to the hotel.
November 5, 2013
Rated 5 out of 5 by LarryLove Two people
Two people made my stay worth it. Dalana the GM and LaShantra the bar keep. Two VERY nice people who make your day just by smiling at yopou. Which they are always happy, even when Dalana was ill she still went over and above to please the guests and LaShatra what a pleasant visit it was with her. You want to laugh ? Talk to her..
The only thing I found disappointing was the thermostat in the room only goes down to 73. This I didn't like. I can somewhat understand it but I like my room colder than that.
November 9, 2013
Rated 5 out of 5 by RoseB Love this Hotel
More than I expected. The room is clean. It's great that it had a microwave and fridge for our left overs. Conveniently located close to Hobby Airport with free shuttle was the best part. Friendly staff. I would stay again when I come back to Houston,
April 3, 2013
Rated 4 out of 5 by rickramirez100 Great room
The room was excellent. A suite. Stayed in 301.
November 14, 2013
Rated 1 out of 5 by Jack27 9/17/12 stay
The first day as I got out of the shower I found no towels in my room. I dried off with a T-shirt that wore that day. I notified the front desk with little rsponce. The next day I had two towels which had rather large holes in them. They were reminicent of something that one would wash their car with.
The hotel is pretty nice but for the price, one would expect better.
September 24, 2012