Rated 4 out of 5 by steve4608 Great Place for a Night Sleep
Stayed a few nights and the room was very clean and the staff helpful. I eat at the hotel for breakfast and dinner - both meals were prepared nicely and at a fair price. Internet was free and fast. For a business trip it was close to the Hobby airport and convenient to the convention center 7 miles away.
October 16, 2014
Rated 5 out of 5 by BINK55 Awesome Hotel!!!!!
EVERYTHING WAS AWESOME!! HOUSTON'S BEST HOTEL THAT I HIGHLY RECOMMEND, FROM ALLEN AT THE FRONT DESK, TO COURTNEY AT THE BAR TO WILLIAM THE HEAD CHEF ON SITE FOR THE RESTURANT!! AWESOME!!
October 14, 2014
Rated 4 out of 5 by Spincoppell Good Airport Location
Good location and shuttle service.
October 4, 2014
Rated 3 out of 5 by YvesMM Airport Last Resort
If you need a property near Hobby airport that offers free shuttle and must absolutely have a Starwood property, then you'll be ok. If the aforementioned conditions do not apply, keep looking. The hotel itself is decent. There have been attempts to modernize but quality rehab is seriously lacking. In my room, toilet did not work for two days, faucet in tub loose, and AC stayed cold in spite of increasing the temperature but may have been user error on the AC so do not hold this against them. The toilet, however, should have worked after i told housekeeping the first day. Imagine having a room but forced to go downstairs (four flights) to use the bathroom. On a positive, Cedric at the front desk was a rockstar. You can see he was really trying to accommodate all the guests and maintained his composure and smile throughout the day and evening. The hotel food quality was poor for dinner but good for breakfast.
September 19, 2014
Rated 5 out of 5 by mark10102020 Title
The hotel is great, however, the staff, from the front desk, restaurant, cleaning, etc, each staff member has an excellent attitude, will do anything they can to help and make the stay the best and truly a pleasure to stay there.
August 26, 2014
Rated 5 out of 5 by RoseB Love this Hotel
More than I expected. The room is clean. It's great that it had a microwave and fridge for our left overs. Conveniently located close to Hobby Airport with free shuttle was the best part. Friendly staff. I would stay again when I come back to Houston,
April 3, 2013
Rated 1 out of 5 by Centolanzi Cedric Front Desk Representative Lied to Us!
On Sep 16, 2014, my husband and I attempted to check in to this hotel at approximately 9:45 p.m. Cedric was on duty at the front desk, and as we were being shuffled around by Cedric he told another guest that he would meet him later. After a lot of juggling around and trying to impress us with free stuff Cedric finally told us that he maybe had a room for us (we booked this room since July 2014!). Then he gave us keys to Rm 102, and said that the hotel was fully booked and this was all he had left. There were several interruptions by other SPG members who Cedric knew personally, and he just directed his attention away from us and on to them!! We went to the room that we were given and it was a handicapped enabled room! I was livid!! I went back to the front desk and told Cedric that this was not acceptable and that we didn't request it because neither one of us needs that kind of accommodation!! Cedric ranted and raved that we did make the request and that it was set up that way on our profile!!! That was a blatant lie!! After much back and forth with Cedric at the front desk, all of a sudden he seemed to have found us another Room 413! This is awful to lie to a customer and apparently the General Mgr of this property supports Cedric because Cedric told us we were welcomed to call him if we liked. We will NEVER stay at this property, and II'm an Executive in the Federal Government and I will directed as much of the DoD as I can NOT to utilize this property!!
September 16, 2014
Rated 1 out of 5 by Jack27 9/17/12 stay
The first day as I got out of the shower I found no towels in my room. I dried off with a T-shirt that wore that day. I notified the front desk with little rsponce. The next day I had two towels which had rather large holes in them. They were reminicent of something that one would wash their car with.
The hotel is pretty nice but for the price, one would expect better.
September 24, 2012