Rated 4 out of 5 by SkiSPG Not quite up to Four Points quality
The hotel advertises "free bottled water" in the rooms. There wasn't any.
My husband and I checked in together. We are platinum members. The man who checked us in did NOT ask about points versus breakfast or anything. When I asked about breakfast, he gave me a slip for a free breakfast for one. I said, "what about my husband?" and he responded that there is only one free breakfast.
That's news to me . . . . there are always 2 when we check in together.
So, he begrudgingly gave us 2.
At breakfast the next morning . . . no egg whites for the "egg white omelet" on the menu.
No picante sauce for the breakfast quesadilla.
In other words, not ready to offer everything that is on their menu.
The quesadilla was good . . . but would have been better with picante sauce!
August 22, 2014
Rated 5 out of 5 by 153879 Very clean
Staff very helpful.
Liked the fact that I could leave the car there for a few days while I traveled at a reasonable rate.
August 21, 2014
Rated 4 out of 5 by CEBinTX Strong staff and good SPG recognition
This is my second trip to this location and I was pleased to see familiar faces among the staff members. We were upgraded based on my Plat status and we received a late check-out and bonus points. No Food this time, but last visit we enjoyed it.
My only complaints are the noise (close to freeway) and that the downstairs floors appear dirty or stained.
August 17, 2014
Rated 5 out of 5 by psa727 Great staff
The staff were all friendly and professional. They also were willing to help out in solving my problems. The room was clean and the bed was comfortable, especially the pillows. It was great having the free airport shuttle.
August 15, 2014
Rated 4 out of 5 by MichCorner Alone & Stranded in Houston
Due to a mechanical issue, the first part of my flight go delayed for several hours. This resulted in a missed connection flight in Houston, TX to my final destination. As a result, the airline pay for my hotel stay at Four Points by Sheraton Houston Hobby Airport. I usually travel with my husband but this time I was traveling alone. At first, I felt a little worry about staying alone in a city I know very little but as soon I arrived to the hotel I felt safe. The hotel is located near the airport, offers shuttle services to/from the airport and has a cozy restaurant and bar. From the shuttle drivers, front desk clerk and restaurant staff....all were very friendly and courteous.
August 4, 2014
Rated 4 out of 5 by Yancey06 Excellent for price point
Very good hotel for the price point. Fairly new, great staff, convenient to Houston Hobby.
August 12, 2014
Rated 5 out of 5 by Edder27 Great staff!
Hotel is very comfortable and has a very accommodating and helpful staff.
August 12, 2014
Rated 1 out of 5 by EdLA Terrible staff
I would not recommend staying here....very unprofessional and unfriendly staff
August 6, 2014