Rated 5 out of 5 by Lynn1226 Surprise in the desert
Very satisfied right from the start. We received great service at check in, we were traveling with other family members and all three rooms were comfortable and perfect for all our family. We received excellent service in the restaurant both mornings we were there.
May 19, 2014
Rated 5 out of 5 by RobertW Outstanding
The location is ABSOLUTELY the best when you have an early morning flight. We were greeted like we were important and assisted throughout our brief stay. The grill was great and the meal of good quality. (I make a slightly better tomato sauce) but it was good.
May 15, 2014
Rated 2 out of 5 by Bullie65 Not as good as expected
We were placed in a room directly next to the outdoor entrance so we listened to the door open and close most of the night. This was very disconcerting as it was just me and my son and it sounded like someone was trying to get into our room. I am sure if we contacted the front desk they would have moved us but it was late and we were tired. We received a note under our door stating that construction above us would be beginning at 8:30 am but were not told this by the front desk. The WiFi didn't work until the morning, poor connection. Other Four Points offer free breakfast and this one did not. I reported all of this at time of check out.
August 11, 2014
Rated 1 out of 5 by PB14 Bad night stay at Four Points Tucson
Checked into a very hot room. It took 4 hours for the room to cool down. Made for a miserable sleepless night.
When my kids went to sleep and pulled back the sheets they found a used nasal strip in the sheets. Makes me think the sheets are not being changed.
I could not get assistance from your office staff waited 15 minutes in the lobby and then finally left.
As a Starwood preferred gold member I used my Starwood points to pay for the night and I feel I would have been better off paying for the night at a competitor’s property rather than staying at this property. This is my first bad experience with a Sheraton Hotel. Very disappointed.
July 18, 2014
Rated 5 out of 5 by Gor450 Outstanding
We were very impressed with the hotel overall. Wished we could have spent more time there. What a great room for the low price. We would have expected to pay more, after we saw the room. Very clean, comfortable, and staff were very helpful.
December 30, 2012
Rated 5 out of 5 by Alexandra Great Stay!
I was very pleased with everyone in staff who made me feel so at home! In particular: the staff in the R&R restaurant were extremely welcoming at 6am and noon and 9pm... all smiles plus great food--- THANK YOU!
December 14, 2012
Rated 4 out of 5 by ArizonaGreta2011 Nice place
I have stayed at this hotel twice. I got a good rate, it was clean and comfortable and safe. The staff was pleasant and responsive. The only issue was my balcony faced the pool and it was super noisy.
December 23, 2011
Rated 5 out of 5 by KAC0819 The Best Deal on Tucson Blvd!
I travel to Tuscon regularly and have stayed at most of the airport hotels on Tucson Blvd. The Four Points is truly an exceptional value, by meeting your needs and surpassing your expectations.
November 8, 2012
Rated 5 out of 5 by TIMelb14 Close to the airport, great staff
Another great stay at the Four Points Tucson Airport. Very comfortable, helpful staff, great having the Gym and can't help but eat the snacks at the R&R Grill & Bar most nights.
April 13, 2014
Rated 4 out of 5 by AZ551 Very Clean and quiet
This hotel is located close to the Airport and is surprisingly quiet because of the location. The hotel amenities were nice. I would suggest going from plastic cups to glass. But with the fear of them not being cleaned I understand.
We were in Tucson for the "Safe Guard Your Heart" District Convention of Jehovah's Witnesses, which is being held every weekend of June. This hotel was on our rooming list and was very pleasant.
They have a restaurant and although we didn't use it. My Brother and his family did and felt it was very decent.
The pool is in the center of the hotel and is a convenient walk from most rooms from what we could tell.
With Tucson's wide open space it is hard to say that one hotel's location is better than another. With that being said for our needs this hotel was sufficient. If I was in Tucson for vacation I would suggest maybe a more central location toward the Eastside. But not downtown. Where ever you go your going to be driving 20-30 minutes minimum to reach a restaurant, museum, athletic event, etc... Tucson is big and spread out which gives it that small town feel.
May 31, 2012
Rated 5 out of 5 by Stacy1 LOVE this property!
We stay here all the time! It's a great property and they really try to accommodate their guests. I have had only good experiences in my dozens of stays here.
October 23, 2013
Rated 5 out of 5 by Vagabundos Better than expected
The website made the hotel look good, but the staff, food, comfort made my stay better than expected. Probably the best airport hotel ever!
April 5, 2014
Rated 5 out of 5 by EMVBARRE Excellent Hotel for Business Trip
Good location. Friendly staff. Great service.
May 25, 2014
Rated 5 out of 5 by Uoa13 Great Staff
The hotel was great. Excellent coffee, food and staff. I will definitely stay there again.
August 25, 2013
Rated 5 out of 5 by LucyE Beautiful, convenient, and comfortable
We always stay here for airport convenience, plus you get the added benefit of a beautiful location (the sunset was gorgeous) in a very comfortable hotel. The food in the restaurant was delicious.
November 16, 2014
Rated 4 out of 5 by rod56 The noise
On my recient stay I was in a King room on the first floor and the accommodations were comfortable but the noise level from the room above was unacceptable. I was awaken 5 of the 6 night I was there by the people in the room above me stomping and running in the middle of the night each night. At times it seemed that the entire room was shaking. The other issue was that on 2 occasions in a row no bath towels were left when the room was cleaned. The dirty ones were picked up and the room cleanend but no clean towels. I had to call the desk to get them. I will not recommend this hotel to anyone. Until they do something to eliminate the noise from the upper floor.
December 27, 2012
Rated 5 out of 5 by wspier Perfect Little Getaway
I had to come to Tucson for business, but brought my wife so she could enjoy a little downtime in the sun. We got upgraded to the suite - SWEET! Nice room. The hotel is relatively laid back - not a ton of guests hustling and bustling about, is literally within walking distance of the airport if you don't want to use Sheraton's shuttle, and we found it to be just a quaint little hotel but with all the amenities you'd expect of a Sheraton property, plus the best food in town, literally. I think for fine dining, Tucson residents probably come to the Airport Four Points for dinner. We will Definitely be staying there again.
July 5, 2014
Rated 5 out of 5 by JKNCU Great food
Dinner in the hotel dining room certainly exceeded our expectations. Our dinners were excellent.
November 12, 2014
Rated 5 out of 5 by Jack99 Great Bar and Restaurant
As always, a great stay with good food
November 12, 2014
Rated 1 out of 5 by UpsetParty This was a nightmare
I have never been treated so terribly by the staff of a hotel. Although check-in is at 4PM, only 6 of our 11 rooms were clean when we attempted to check-in at 6:30. After over an hour of waiting, we were forced to cancel our evening plans and stay near the hotel so that we could get the rest of our rooms (which were finally clean closer to 10PM). Customers who watched the hotel management refuse to address the situation (we were also given king size rooms for 4 occupants across the board for all 11 rooms) were so outraged, they approached and offered to trade their double room for a king. They commented that they would never again stay at that property. Neither will I.
January 22, 2013
Rated 3 out of 5 by LCR42 Room had burnt smell
I checked into the hotel and our room had a a/c burnt smelled to the room. I told the front desk and they came to the room to confirmed the smell. They called the maintenance guy brought machine and air fresher. I asked to be moved to a new room and they said NO!. I am sensitive to smells and wanted no smoking room. It took all night to get smell out of room. Front desk was not happy not helpful in resolving the smell. They solution was to move us the next day. Not helpful at all. When I checked out they did say sorry but charged me for an unsatisfactory stay. Would not stay here ever again. Front staff even forgot to give us the coupons for breakfast when we checked in.
March 10, 2014
Rated 1 out of 5 by Sljames This hotel has a dishonest front desk staff
Made a reservation through Priceline. After the reservation was made, I called the folks at this Sheraton and they absolutely said they would have a 2Queen bed room for us when we arrived. When we arrived, the front desk said they had us signed up for a 1 king room. We had 5 people with us and 1 bed would not do. They said they didn't have any 2 queen rooms available and refused to do anything to accommodate my sick kid. We call the 1-800 # and they said the same hotel has plenty of 2 queen rooms available. So say the least this hotel and it's staff is dishonest. Flat out lied to our faces. Never again Tucson. You have no integrity! At my company, we fire people like you.
January 21, 2013
Rated 1 out of 5 by hnlguest bathroom was inop
My family and I had a unpleasant stay at the Tucson Aiport Hotel. We checked in late at night approx 1145pm, the room was in the back of the hotel and on the second floor. It was dark and we had to climb stairs. My daughter went to shower and when she turned it on, the down spout fly back at her and hit her in the leg. When we called the front desk, he gave us the option of showering in the main tower and then going back to our room to sleep. This option was not acceptable; due to the late hour and having traveled all day(from Hawaii). We were very disappointed with the situation. We have stayed at this hotel before and have had great experiences. This last stay was disappointing.
April 4, 2013
Rated 3 out of 5 by mathteach Loved my six night stay, BUT...
The staff was very accomodating and helpful. The restaurant was quite good (LOVED the spicy tomato bisque) & the location is very quiet except for the darn fighter jets, but you hear them no matter where you stay. It's ironic because I was expecting the commercial jets to be a problem but I never heard those.
BUT, the huge downfall were the carpets. The carpet in my room (270, an SPG room) turned my white socks nearly black. It was quite gross and I wore my sandles the rest of my stay. The floor in the (quite nice) gym was also quite dirty. I would give the hotel 4 stars if the floors were cleaned.
March 24, 2013
Rated 1 out of 5 by Hawkeye57 Mouse in the House.
It was our 32nd wedding anniversary, and we wanted to do something special, but my wife had to fly out of town the next day. We decided to use some of my points & stay at the airport hotel. I had planned to depart early the next morning to arrive at work on time. We checked in at the hotel, had dinner, and then we found out that I needed to return home because of a situation with our dog. I departed, and my wife kept hearing noise at different spots about the room. (Keep in mind my spouse is deathly afraid of all rodents). After a very restless night, due to unexplained noises, she flipped on the light and witnessed the furry critter dash across the floor! After hurriedly throwing on some clothes she went to the desk and after explaining the situation was told that no maintenance workers were available. After nibbling on some breakfast she returned to the front desk and was escorted by oncoming maintenance back to the room. While my wife gathered her belongings, the maintenance guy moved the bed that my wife had not attempted to use and discovered a mouse nest of tissue and lint. My wife quickly departed the room with luggage in tow. The desk clerk suggested the hotel would buy breakfast as compensation, and when informed that my wife had already purchased breakfast, she suggested my wife stay for lunch! When my wife declined the invitation and suggested the hotel return the points instead, she was informed that the desk clerk "Would be unable to do that!". My wife departed the hotel on the next available shuttle, changed to an earlier flight (more $), and has still not stopped having nightmares!
January 16, 2012
Rated 2 out of 5 by redmountain Not Happy
This hotel needs room updating. Room could have been cleaner. When I picked up trash can there was gunk and long strands of hair attached to it.. Gross! Rug needed cleaning but Linens were clean. Room Service brought warm cheese cake and my "plate" of fruit consisted of old watermelon slice, pineapple slice and whatever was left over fruit in their fridge. I did not eat it. Hotel was somewhat empty but they put us WAY in back of hotel, like the 3rd building and this was supposed to be an upgraded room....would have hated to seen "regular" room.. Only one night spent there and will not go back...
May 18, 2013
Rated 5 out of 5 by rioricosally Best and Closest Hotel Near Airport!
Excellent service for an airport hotel. The room was very good, although bathroom was a bit small. The restaurant and bar are top rate and the welcoming desk was very pleasant and easy to check in. They let you park your car at no charge when going on a trip and their shuttle service is top rate. I highly recommend this hotel to anyone going on a trip to and from Tucson.
October 20, 2014
Rated 3 out of 5 by HAL77 Front desk services less than adequate
We arrived at the hotel to check in the night of 1/18. No one was at the reception desk. After waiting about 7 minutes, I went to the bar and the bartender camout to find someone to check us in.
The person, Eduardo? who checked us in was unfriendly. I am an SPG member and I had reserved two rooms. Eduardo said we were being upgraded to a suite, but then proceeded without our knowledge to give that suite to my friend rather to my husband and me. When we asked about this, he became even more surly.After we returned home, we also discovered that he had charged our credit cards incorrectly.
January 22, 2013
Rated 4 out of 5 by Pattie31 Great stay
Very nice hotel, inside and outside. Everyone very pleasant.
October 29, 2014
Rated 4 out of 5 by Cochise SPG membership doesn't seem to matter at this hotel!
Our room was small and uncomfortable. As a gold SPG member for several years, I am not accustomed to being in such a small room. I had also called the hotel and requested rooms on the first floor, near the pool. Our rooms were on the second floor, one overlooking the pool, the other overlooking a roof. It was a miserable stay.
October 12, 2012