Rated 2 out of 5 by lunar this hotel's Manager needs help
My room wasn't cleaned very well from the 2nd, day of stay . Bathroom not cleaned ,m missing towels, coffee pot not cleaned, garbage cans not emptied. I complained. asst. Mgr. gave me towels . Told him The day before I hadn't gotten small towels either. He promised this wouldn't happen again. Guess what happened ? No small towels again . Went down & asked that the hotel mgr. please call me . They promised he would. Nothing.... & I asked again the next day & nothing . Very disappointing. And by the way I've stayed many times & never had a problem.
February 12, 2013
Rated 3 out of 5 by leisurelyone could improve customer service
It was a good experience until we ordered room service. How does a $7 room service item become $14? $3 service charge +$2 tax +$2 tip at the door (the delivery person didn't mention that I'm already being charged $5 just to have him bring the item to my room). I thought it would be fun to order room service. I'll think twice next time.
November 21, 2012
Rated 1 out of 5 by Waddelljdb Check your Credit Card
I had a wonderful time at this hotel. The staff I interacted with during my stay were wonderful. The day after I returned home I found 200.00 extra had been added to my credit card. It stated that it was to clean the room after someone smoked in the nonsmoking room. I do not nor have I ever smoked. No one but myself came into the room during my stay. But, I was told by a manager that the housekeeper thought the room had been smoked in, so I was charged. After much discussion with the manager the money was refunded. Just beware.
August 6, 2013
Rated 4 out of 5 by FrequentTraveler Nice Hotel
The front desk personnel is very helpful and friendly. The breakfast is great, and has lots of varieties. The people servers breakfast are polite and friendly comparing to the people serves dinner. The quality of the dinner is all right comparing to the price. I was sitting there without silverware when the bread is served, and when the dinner is served as well. The waitress was literally running away after she put the plate down. I had to call her back asking for silverware. One of the worst service I experienced ever.
February 26, 2013
Rated 5 out of 5 by fwestgate For the Common Wealth
I’m just ordinary guy, next poverty level when come to money, but the Hotel gives me chance
to mingle with 5 star status treatment, and you allowed me to keep my little dog. Rooms Comfortable, the pool was great, free breakfast great, Dinner is great – I just recommend placing and evening $5.99 sandwich on the menu – I like evening snack – sometime over a full meal – maybe like turkey sandwich or regular hamburger. And even you don’t is was experience I never would have had without the VA and your staff as well / Thanks
April 27, 2013
Rated 5 out of 5 by MichelleHal Great service
One of the exceptional things about our stay was the staff's attentiveness to ensuring that the room was perfect. They quickly responded to our need to have the shower curtain replaced because the curtain smelled sour. Then, the second day, we were delighted when they left a full complement of coffee, shampoo, soap and lotion to replace what we had used.
In addition, the bedding was beyond comfortable. Great bedding, great pillows, great night's sleep!
It was a lovely stay and we will definitely come back again!
December 30, 2012
Rated 1 out of 5 by Dreg0357 Customer service
Josh checked me in, we discussed that the rate $109.00 was an in correct government per diem rate,
He said the rate should be $86.00 and assured me he would correct the rate before I checked out.
He then assigned me to room #160 immediate to the entrance door. I returned to the front desk and requested another room. Marana then assigned me #270, I think. above the lobby with frosted windows and a view of A/C unit on the roof. I again reurned to the front desk and asked for a decent room.
This all took more than thirty minutes.
I feel I got "the run around" and the front desk personnel including the manager on duty were in different and lacked customer service people skills.
I will never stay at another starwood property and plan to post a review of my experience on Trip Advisor.
February 22, 2014
Rated 5 out of 5 by Mjonir70 Nice, clean and convenient.
Overall i had a wonderful stay here. Even being on the third floor was not a big deal as the elevator was right around the corner. The pool was nice and clean and the atmosphere was pleasant. The staff was very courteous and I had no problems whatsoever. The only downside for some people would possibly be the planes from the airport, but personally, if you're going to book a hotel by an airport, you have to deal with that and there's really no room for complaints. Excellent hotel. Highly recommend!
August 21, 2013
Rated 5 out of 5 very helpful and comfortable
I had to change my plans due to bad weather in KS and they were very understanding and helpful in working with me to get my arrangements changed. This really took the stress off me during my trip.
This place exceeded my expectations and was beautiful, clean, convient and will definately consider staying there again if in the Tucson area again. Appreciated the "notify desk when you need /are ready for ride to airport" It's actually close enough to walk (REALLY) if you wanted to. Thank you!!!!
February 28, 2013
Rated 3 out of 5 by strandedtraveler staff went above and beyond
Our evening flight out of TUS was cancelled after 9p so we scrambled to find a hotel nearby. The hotel listing on Kayak had a rate of $89, so I called to make a reservation. The rep said that the rate was $95, but he matched the online rate, which was nice. An hour after we arrived and told our story to the nice girl at the front desk, she called to tell us that she'd spoken to her manager and they knocked an additional $20 off the rate. It was completely unexpected and incredibly nice!
April 23, 2013
Rated 4 out of 5 by Belle13 Very comfy...but not customer friendly.
My stay at the Four Points Sheraton near the Tucson airport was mixed. The room was very clean and comfortable. The breakfast was very good and affordable. However, their customer service needs attention. I called the hotel to let them know I was going to be arriving late, after 11pm. When I checked in, they were courteous but put me in a building that was not attached to the main hotel and then did not offer any help getting me safely into my room. I was all by myself and had two bags and had to walk through a very dark courtyard and up some very dark stairs to get to my room. I even asked to have a room in the Main building and was told they couldn't change my room. I really think the hotel should re-consider how they treat late arriving guests and they should be considerate of those also traveling alone.
January 9, 2013
Rated 5 out of 5 by LucyE Beautiful, convenient, and comfortable
We always stay here for airport convenience, plus you get the added benefit of a beautiful location (the sunset was gorgeous) in a very comfortable hotel. The food in the restaurant was delicious.
November 16, 2014
Rated 5 out of 5 by rioricosally Best and Closest Hotel Near Airport!
Excellent service for an airport hotel. The room was very good, although bathroom was a bit small. The restaurant and bar are top rate and the welcoming desk was very pleasant and easy to check in. They let you park your car at no charge when going on a trip and their shuttle service is top rate. I highly recommend this hotel to anyone going on a trip to and from Tucson.
October 20, 2014
Rated 2 out of 5 by SandyFJ Hotel Stay
The front desk staff and shuttle staff were great. The restaurant/bar staff were not! There were only 12 people at the bar and no one in the restaurant yet and the service was extremely slow. The bartended would walk buy many times and never see an empty glass! The room was small and crowded - age is showing in the walls and carpet. We finally had the a/c down to 67 and the room just would not get cool. The halls are very hot so perhaps the a/c could not compete.
July 11, 2014
Rated 5 out of 5 by Bellissima Excellent Hotel
I was exceedingly pleased and surprised by this hotel. I only stayed one night because I was flying out of Tucson the next day. Originally I booked the hotel solely for the convenience of the proximity to the airport; however, the hotel and staff are superb and I would have stayed longer had I known of the quality of the hotel.
The front desk staff was professional and very efficient and provided everything I required. The room and bed were very comfortable. The landscaping outside is exceptional and of resort quality.
The onsite restaurant is exceptional and rivals any 5-star restaurant. The bartender and waiters are incredible . The ambiance of the restaurant is relaxing and entices guests to linger because the surroundings are so pleasant.
I plan to recommend this hotel to anyone I know who may travel to Tucson.
May 29, 2014
Rated 4 out of 5 by duderodoli Simple and comfortable
I had to stay at this hotel because I had a cancelled flight from US Airways. At the beginning they didn't provide me with a hotel voucher, but later they called me and did. It was a special rate, for the voucher, but the price of the room was there. And, for that price, I think the room was amazing. I've seen worse that cost more, the staff was kind, the bar was nice, and it was pleasant. Very good. Plus, there was a free water bottle in the room :) !
August 22, 2013
Rated 5 out of 5 by JKNCU Great food
Dinner in the hotel dining room certainly exceeded our expectations. Our dinners were excellent.
November 12, 2014
Rated 5 out of 5 by Jack99 Great Bar and Restaurant
As always, a great stay with good food
November 12, 2014
Rated 4 out of 5 by Susie47 Bar Guy needed help
Robert the guy behind the bar was running around like crazy trying to help everyone while the guy in the suit stood & watched - he finally delivered some burgers to some guests but it was pretty clear Robert needed help behind the bar b/c he was working his tail off!!! as a manager you should see an employee needs help & either jump in or reassign another employee to work behind the bar with the employee who is drowning.
January 25, 2013
Rated 5 out of 5 by Lambo13 Wait Staff
I have been staying at the Four Points TUS Airport for a couple years now and have always been very impressed with the staff...particularly the breakfast staff. Liliana and Suzie are always in a great mood and always make sure I have everything I need. I can't say enough good things about them - it really is b/c of their friendship that I continue to choose the Four Points over other Starwood properties in the area.
April 30, 2014
Rated 5 out of 5 by Grande Front desk
Marx was the front desk clerk during our entire stay. He went way beyond the call of duty. When our first room was ready, he called my cell phone to tell us. He called again when our second one was ready. We also requested to be next door to each other. All of our requests were graciously granted. Whenever we were back to the front desk, he called us by name. Our stay was perfect bacause of Marx!!
March 17, 2013
Rated 5 out of 5 by Armygirl Army vacation
I was moving from Arizona. To my very first duty station. I had no time to go home n visit so I stayed at this hotel for a few days as a mini vacation. The staff was great, the rooms were worth the pay. I would have liked for trm to be a bit bigger but overall it was great. Breakfast was great....staff excellent...shuttle was continent and I can only hope everyone has a great stay like I did.
February 12, 2013
Rated 2 out of 5 by dsmitch Bugs, thin walls, noisy party guests
My stay was tarnished when I was woken up at 2 am by a noisy group of people checking into the room next to me. They continued to party very loudly even after the front desk asked them to quiet down. About an hour and a half later of not sleeping, I called and asked to move rooms. While the staff was nice, I was placed in a room that smelled and in which the AC had been turned off. It took at least an hour for the room to cool. There were also a few spiders and a beetle for me to kill. Ultimately, my stay would have been better had the hotel not checked in a clearly intoxicated group of patrons in the room next to me, or had made those noisy patrons move rooms instead of their patron who was just trying to sleep after a long day. The poor quality of the room I was moved to was the icing on the cake. I expect that had this incident not occurred, I would have rated the hotel higher and recommended it.
August 12, 2013
Rated 5 out of 5 by Nak6 This hotel is very convenient to the airport.
This hotel is very convenient to the airport, has a nice restaurant and the staff is very professional and helpful. We have stayed here twice over the last 2 yrs while visiting the University of Arizona.
October 16, 2014
Rated 4 out of 5 by Nadogal Clean, comfortable rooms
Right next to the airport but surprizingly quiet. Had trouble with the locking mechanics of the incoming door to floor and unit but managed. The hotel staff was very good and breakfast was a good deal. Easy access to freeway and into Tucson to get the the football game. Grounds are well maintained. Older Air Cond untis that are noisy. I am sure over time those will be replaced.
October 21, 2013
Rated 2 out of 5 by Mima55 not very friendly staff
very disappointed we went to bar during happy hour, and when we received our bill, noticed we were charged full price, i asked and was told we had to sit at bar to receive the half price, well i wish someone would have told us when we walked in... We were seated at a table and were not informed, otherwise we would have sat at bar area..Waitress not very friendly when i inquired
July 1, 2013
Rated 4 out of 5 by Pattie31 Great stay
Very nice hotel, inside and outside. Everyone very pleasant.
October 29, 2014
Rated 5 out of 5 by DWhite1 Great Room
My room was nice and cool when I entered. The bed continues the great Sheraton quality for comfort. Pillows are very comfortable. I enjoyed a great nights sleep. Bar and restaurant on the facility are very nice. I will definitely stay again while traveling through Tucson.
September 26, 2014
Rated 1 out of 5 by Unhappycustomer2012 Management not flexible to meet business travelers
I had booked a room here not realizing it was prepaid special rate. People I was in town with were at another location so I called to see if I can cancel the reservation. Management denied my request.
I had situations like this happen before and other SPG property worked with and I was able to cancel and go back next time.
I won't be returning to this property again.
December 21, 2012
Rated 5 out of 5 by GG82014 Best Airport Restaurant Ever
This is a 5 Star restaurant. Varied menu; excellent choices; food presentation is on the level of top NY restaurants. Food was cooked to order, had a wonderful taste and texture. Pricing was good. Both the chef, Tim and the waiter, Chris were on top of their game. Enjoyed every minute we spent at the restaurant.
September 4, 2014