Rated 4 out of 5 by Ells Mostly good
Reservation process was great, rate was quite reasonable, breakfast was really great.
Coffee/tea wasn't always replenished and literally every other room on my floor received a morning paper every day...not I.
On the last day, I went into the lobby to access and print my boarding pass. There was no paper in the printer. When I asked about paper (does one purchase per sheet?) the gal behind the counter told me that there was no paper and no ink cartridge. If I wanted to print, I could give my email and password, she could access the link, check in for me and print the boarding pass. Ummmm, yeah...no.
Finally, at check out, no one asked about my stay. Perhaps because I had asked for a paper twice, asked about coffee in the room and requested a tea bag. Perhaps they already knew that we'd be chatting a "happy sandwich."
In closing (and to complete that sandwich) the staff was friendly, the grounds folks were great, the location is close and convenient to the airport and other services and the restaurant bar stirs up a great mojito.
March 10, 2013
Rated 1 out of 5 by UpsetParty Horrible Experience
Management team was very rude, front desk personnel were not helpful and not accomodating. I had booked 11 rooms for 3 nights and the Hotel missed all 11 rooms up and did nothing to correct their mistakes. Do not recommend every going to this location.
January 22, 2013
Rated 4 out of 5 by beam7 walk to the airport
We had a very early flight. Instead of driving the 40 mins in the morning to get to the airport we stayed at hotel closest to the airport. They kept my car for the week so I didn't have to pay additional parking at the airport.Overall a good deal
July 7, 2013
Rated 5 out of 5 by Holly25 Superior comfort and cleanliness
I stay here several times a year and am never disappointed. My room is always in excellent repair, clean, and comfortable. The rates are also very decent; I will always select this hotel when I am traveling through the Tucson Airport.
September 28, 2012
Rated 4 out of 5 by PC24 tucson review
Pleasant and efficient checkin where my Platinum status was honored. Comfortable room but a bit outdated. Excellent food in R&R as well as breakfast buffet. Appreciated coupons for the delicious breakfast. Will stay there again.
July 17, 2012
Rated 5 out of 5 by TrineK Excellent Food and Great Staff
The staff at this hotel were very attentive and helpful making our stay excellent. I highly recommend dining at this hotel. The food is really top tier. We stayed 8 days and ate all of our meals there. Each meal was a delight. l
October 20, 2012
Rated 4 out of 5 by Nicole63 Great Place!
I felt safe and slept in comfort. Also, it was comforting to have a 5* restaurant on the premises, since there isn't many choices available especially at night. However, the restaurant should have better hours for operation.
September 1, 2012
Rated 5 out of 5 by CompassCall Great Location
I only stayed in the hotel for a night, but it's conveniently placed near the Pima Air Museum and the Airport, which are the two places where I go to in Tucson.
Loved the bed, the desk and the free coffee in the morning.
June 23, 2013
Rated 4 out of 5 by ChiefJones Bathroom
Curved shower curtain rod prevented bathroom door from wider opening, very difficult for person using walker. (not handcapped room). Made it nesassary to step beside commode to close door to us facilities. (very small)
March 12, 2013
Rated 5 out of 5 by RicP Great stay
The hotel is clean and the staff are great. The room was spacious and welcoming and its location immediately adjoining the airport was extremely convenient. We heard no noise from the airport/airplanes in our room.
September 17, 2012
Rated 4 out of 5 by Don73 The Staff
Once I checked in the staff knew my name and used it every time confronted. Your breakfast staff especially Maria and Sue make the morning more pleasant. Great hotel.
November 20, 2013
Rated 3 out of 5 by patti An Average Hotel
It was nice, comfortable, and clean place to stay .But don't understand what the 5.99$ charge was for per night, says Az Transaction Privilege? I guess it was part of the tax? But overall ok place to stay.
February 25, 2013
Rated 5 out of 5 by Rena10 fantasitc property
this was a terrific property...room was great, fitness center was very nice with up to date equipment, staff was fabulous, even the free coffee was above standard in the lobby....would stay here again!!
October 31, 2012
Rated 5 out of 5 by Rhonda67 I won't stay anywhere else!!!
This is the greatest place to stay, clean comfortable......love the beds and the food was fabulous. The buffet breakfast was impressive. Definitely a great value that provides a luxurious experience.
January 28, 2013
Rated 4 out of 5 by Baseballmom21 Overall hotel experience
Overall this hotel was good.
The negatives were as follow:
We had to consistently ask for extra towels, coffee, cups and water. These were things that should have been replaced on a daily basis.
March 11, 2013
Rated 3 out of 5 by Jhtc Poorservice
Asked for wake up call at 6AM. No one call; nearly missed event because of it. Only advantage of this facility is it's proximity to the airport. Entire hotel needs renovation.
October 20, 2013
Rated 5 out of 5 by Yappy My over nite stay on 4 Points Sheraton Tucson
Perfect hotel near airport for over nite stay. Bed was comfy, people friendly, and breakfast was fabulous....and having that coupon for a free breakfast was great. I will def stay there again.
November 4, 2012
Rated 5 out of 5 by jrk25 Great stay,
The room was clean and comfortable and the staff was very friendly. I had a great meal in the R&R restaurant as well. This was a convenient place to stay before flying out the next morning.
July 5, 2012
Rated 2 out of 5 by Shad75 Ok but not worth it
Just got back. Stayed for business and this place was very disappointing. The staff are not friendly or helpful. Check in took about 45 minutes granted I was 15 minutes early but my flight landed 2 hous befoe we stopped by to see if we could chech in. They said no so went to lunch until almost 3. Still no rooms said they would call but never did so after 45 minutes I made a stink and they somehow then found a room. Other were having the same treatment. Rooms were clean. Beds were confortable. Housekeeping did a good job. Walls are super thin. You will hear every noise outside and above. Hot tub was not hot. Exercise room was good size with cardio and dumbells. Bathrooms are tiny and outdated. Has a restaurant on property that I heard others compliment. There are other dining close by in nearby hotels too but don't expect anything else (fast food) unless you drive. You will need a car staying here if you plan on doing anything. This is an overnighter airport hotel, very close to the airport but nothing else. There are tons of hotel choices around here and I would pay a bit more for quiet and good service.
March 1, 2013
Rated 5 out of 5 by mightystallion The Best
We travel weekly, this property, is as good as or better then any......Outstanding staff from check in to check out. Housing keeping and dining, outstanding. Thank You ALL.
April 24, 2013
Rated 5 out of 5 by Kacosta Outstanding Customer Service
We checked in and used the conference room facilities and catering. The food and staff were outstanding and extremely attentive. The room met all of our needs.
September 24, 2012
Rated 5 out of 5 by Lizzy57 Nice Stay!
Quiet rooms and the restraunt and bar are delicious!
December 17, 2013
Rated 4 out of 5 by Merri Expensive Restaurant -
we had to leave to get food at a reasonable price.
Breakfast was included in stay and that was a great breakfast.... fantastic.
August 15, 2013
Rated 3 out of 5 by scniel the hotel hass filthy carpets
I booked 5 nights and left after 3 because the carpets were disgustingly dirty in our room. I want a refund for the 2 nights we did not use.
March 13, 2013
Rated 5 out of 5 by Mary99 Great place to stay
Staff was pleasant. Room was spacious and clean. Beds were very comfortable. Will definately stay here again. Great location to the airport.
December 3, 2011
Rated 4 out of 5 by doc68 will stay again
staff for the hotel very friendly and helpful. accomadations were great. was disappointed with service in the restaurant. food was good.
July 1, 2013
Rated 5 out of 5 by Healthy59 Top Notch Hotel
Very comfortable and very clean accomodations. They have a very nice bar and menu for weary travelers, no need to look for a restaurant.
April 29, 2013
Rated 4 out of 5 by JC24 Great value and comfort
This place has a great fitness center, friendly staff that is very responsive to customer needs. I would definitely recommend.
November 14, 2012
Rated 3 out of 5 by KBCC Pretty scenery, small rooms
Friendly cleaning staff, well maintained, very nice courtyards, but the rooms were rather small and felt cramped.
January 10, 2013
Rated 5 out of 5 by Crystal32 Great rooms and staff!!!
We enjoyed our stay at the Four Points Sheraton and would reccomend the hotel to all our friends and family.
September 26, 2012