Rated 5 out of 5 by Puuling Nice decoration
Nice swimming pool, nice standalone beach.
July 15, 2014
Rated 5 out of 5 by brunheld loved our stay
we were very happy with our stay of 3 nights. The staff were wonderful, and the rooms were clean spacious and very comfortable, One of the best pools we have ever seen. We did not eat at the hotel. Location was good for us, we hired a car and saw all the sights.
July 13, 2014
Rated 1 out of 5 by regg87 terrible hotel
I spent in this hotel five horrible days.
The staff, including the manager,he's local, poor understanding of English.
Restaurant offer disgusting food, like a cheap diner, they have only just five dishes to choose from. The menu doesn't change and is always the same five dishes.The hotel location is terrible, there is no place to go at all! Sea is not possible for swim, because of the mud and slime at the shore!
The most of hotel staff absolutely helpless.
In general, I strongly don't recommend this hotel, if you don't want to spoil your vacation.
And the guys from SPG,must think about change the manager of this hotel!
April 14, 2013
Rated 3 out of 5 by Averagety Spacious, Quiet Environment and ants
Overall the hotel is quite comfortable with tree, large swimming pool oversee the sea. The location is good as it is about 5 minutes drive from the airport. There's no shop around but easily access if you rent a car as Pantai Cenang is about 10-15 mins drive. The down sides will be the ants like to convoy in the room and quiet plenty of them. The house keeping department is not doing their job well as when I arrived all the used plates with leftover foods are left outside the room and the floor is dusty and sticky. I observed bed sheet with some stains as well. If i were to come back again to this hotel, I hope to see this improvement from the management. I notice that plenty of guests complain about the house keeping in the forum and yes, they were right.
July 2, 2014
Rated 4 out of 5 by Apecalvin There's definitely room for improvement; but better than expected
On the whole, this is a really nice hotel. Our room was nice and big, well-lit with big windows, clean and comfortable, though the decoration was a tad spartan. Kenny, from the Front Desk, was warm and very helpful, though many of the other Front Desk staff could use a lot more training. Fadzil, from Concierge, was knowledgeable and helpful in his recommendations. The food in the only restaurant, The Eatery, was better than decent. The Nasi Goreng, was perhaps one of the best I have tasted in any Starwood hotel in Malaysia, and prompted me to give a Platinum Thank You card to the chef who made it. The hotel is rather isolated in its location, but it is close to most of Langkawi's attractions, which are a short taxi ride away, in the north-east of the island. We really enjoyed both our stays at the Four Points this June.
July 1, 2012
Rated 2 out of 5 by Franc2014 Poor Maintenance
Hotel was newly established in 4 Nov 2011, just wonder why the maintenance is so poor.
There are mosquito & houseflies around the lobby, room, cafe & greenery. Insecticide need to do regularly. Wall Paint fade out, air con were full of dust & dirt. Water tape & shower tape were broken. House keeping team failed to provide a full set of towel after room tidy up, guest need to order this every day!!!
Due to the poor maintenance, it wasted the swimming pool + beach view there! What a pretty!
July 2, 2014
Rated 4 out of 5 by Shalom321 Above expectation
The room has been well prepared to welcome us with air-conditioning turned on even before we walk into the room. Feel so afresh once we enter the room from the hot weather outside. It is a spacious room with clean and tidy king size bed and furnitures. Made some request on additional pillow, face towels and 2 pairs of slipper and all the requests were well attended by the guest services team. Well done!! Will recommend this hotel to friends and family members.
July 1, 2014
Rated 4 out of 5 by GASS Overall good experience at this hotel.
Areas for improvement are as follows;
- variety for breakfast and quality of food
- explain to guest happy hours is one for one
- due to low occupancy can consider upgrading guest upon request
- provide bedroom slippers
July 1, 2014