Rated 5 out of 5 by Goldenlioness Exceptional Service
I was on a business trip and initially was staying at another hotel (across the street) because it was recommended. It was horrible!! I stayed there 3 days and knew I couldn't stay another night. Since I had stayed at the Four Points previously and was satisfied at that time, I made reservations. The same awesome manager, Armani was there. He was so welcoming as soon as I entered the hotel lobby. He made the reservations for me and even apologized for the horrible service I received at the other hotel. I was also very impressed how my room was cleaned each day. I wish I had the name of the housekeeper that cleaned my room. I normally ate breakfast in the hotel restaurant. I was so happy to see Pam there. She was also there when I visited last year in 2013. She was awesome as well. She was always pleasant. Everyone went out of their way to make sure the customer was happy. Oh, I forgot to mention Madison. She was awesome as well. The whole time I was staying at the hotel, I was called by my name. That makes you feel some kind of way when you are not just another number or just another person staying at the hotel. They really make you feel as though you matter. The staff was very attentive to my needs. I can't wait to visit again. Being in customer service myself, I'm always doing quality checks. Everyone passed with flying colors. I will definitely recommend this hotel!!!!
March 2, 2014
Rated 5 out of 5 by mace1912345 One of the best stays
This was a very pleasant hotel in a good location. My room was a King suite. It was so spacious and comfortable.The bed was very comfortable.
The staff at the hotel was very pleasant and professional. The restaurant staff was very skilled and extremely good at their jobs. The bartenders made sure I was always taken care of and the chef would always come out to make sure the meals were cooked to my satisfaction.
I travel alot for work, approx. 200 nights a year and I have to say this is one of the best stays I have ever had. I definitely would rate this hotel as excellent.
September 24, 2012
Rated 5 out of 5 by Nick Impressed with the staff and management
We recently stayed at the Four Points here in Nashville and had an excellent experience. The phenomenal part of our stay was almost the most tragic. We left our child's special stuffed animal in our room accidentally when we checked out. This is the stuffed animal that our child can not sleep without - It is critical that we have it. When we realized we had lost the toy and called the hotel, the room had already been cleaned. The manager and staff spent the next 4 hours sorting through ALL of the laundry and trash to find our special stuffed animal and ultimately found it. It would have been so easy to blow us off, but they didn't and they deserve special recognition for that. Special thanks go to Cassandra, who was the one who found the toy, Sean the manager, Madison, Lisa, Kaneta and Sarah. Thanks again to all of you!
March 10, 2013
Rated 5 out of 5 by Ringo Brand New Remodel
this hotel is virtually brand new (4-5 months old, completely refurbished a pre-existing hotel), carpet, furniture and lobby have very nice, modern feel (lobby almost seems like an aloft or w hotel). Staff was very courteous and room very clean.
May 8, 2012
Rated 5 out of 5 by discoinferno99 Above expectations
We stayed here for one night to kick off a road trip. The hotel lobby area is clean and modern and set the tone for our stay.
We were upgraded to a large suite which was very much appreciated as a SPG Platinum member. The room was well maintained and clean.
We had breakfast in the restaurant and the food quality and presentation was excellent.
Staff were very good in all of our interactions with them and we were made to feel very welcome.
Overall we very much enjoyed our stay and would definitely recommend the hotel to others.
March 23, 2013
Rated 5 out of 5 by MM14 Great Value Great Management
This hotel is located in a great suburb of Nashville and very close to the highway. The staff is very well trained and the management has this place running smoothly.
I always get a Platinum upgrade and love the extra service and recognition. Highly recommended.
October 1, 2012
Rated 4 out of 5 by MM14 Under Appreciated
This hotel is located in a great location in Brentwood. The staff is always eager to please and as a Platinum I get a real upgrade. The staff is always eager to please to include a custom breakfast. Great value top to bottom.
July 20, 2012
Rated 5 out of 5 by zoe123 Good Service and Great Food
We really enjoyed our stay at the hotel. Everyone treated us like family and I have never met such nice people. Thank you so much for everything.
September 22, 2012