Rated 5 out of 5 by dcjones Easy Access to the city
This hotel is in a nice suburb of Nashville with easy access to the city. It only took 15 minutes from the airport and 15 minutes to the downtown area. I also had a really great view from my 7th floor suite. The staff was friendly, parking was good, and it's walking distance from Target. I will stay here again next time I'm in the Nashville area!
October 20, 2014
Rated 4 out of 5 by KKWaters Pleasant Staff
This is a nice hotel with an updated lobby. The rooms are clean-number one most important to me.
You are greeted by a friendly face. They accidentally checked me into an occupied room but then quickly remedied the situtation.
I had a great night of sleep which is rare!
The restaurant server Pam was great and on top of things. The restaurant was a bit cold and the food was just okay and the coffee excellent. I will stay here again. Thanks!
October 16, 2014
Rated 2 out of 5 by KEdward23 Below average experience
Front desk clerk was rude, short, and was not helpful. I tried to use the gym -- both treadmills were broken. Notified front desk clerk but did not receive an acknowledgement, or an apology, or a plan for repair. Lamp by bed was broken and so I couldn't read. Wireless was extremely slow and basically not usable. I wrote a complaint note in survey -- manager left me a voicemail but when I called him back, I got him voicemail and he has not tried to contact me again.
October 15, 2014
Rated 5 out of 5 by mace1912345 One of the best stays
This was a very pleasant hotel in a good location. My room was a King suite. It was so spacious and comfortable.The bed was very comfortable.
The staff at the hotel was very pleasant and professional. The restaurant staff was very skilled and extremely good at their jobs. The bartenders made sure I was always taken care of and the chef would always come out to make sure the meals were cooked to my satisfaction.
I travel alot for work, approx. 200 nights a year and I have to say this is one of the best stays I have ever had. I definitely would rate this hotel as excellent.
September 24, 2012
Rated 5 out of 5 by DentonAnderson Thanks
I arrived to the hotel around 9 AM knowing that it was way too early to check in, and Kristen without me asking her kept her eye out for the first available room then came and found me in the lobby, so that I wouldn't wait unnecessarily.
October 17, 2014
Rated 5 out of 5 by mdsmith2 Great Hotel
I love this hotel! Its not too far from the city when going out and they staff is very helpful getting you a cab. I have had great experience with the staff everytime I have stayed here. They are all so nice and friendly! They rooms and bathrooms are a good size and are always super clean! Their pillows are the most comfortable pillows I have every used!
October 14, 2014
Rated 5 out of 5 by Nick Impressed with the staff and management
We recently stayed at the Four Points here in Nashville and had an excellent experience. The phenomenal part of our stay was almost the most tragic. We left our child's special stuffed animal in our room accidentally when we checked out. This is the stuffed animal that our child can not sleep without - It is critical that we have it. When we realized we had lost the toy and called the hotel, the room had already been cleaned. The manager and staff spent the next 4 hours sorting through ALL of the laundry and trash to find our special stuffed animal and ultimately found it. It would have been so easy to blow us off, but they didn't and they deserve special recognition for that. Special thanks go to Cassandra, who was the one who found the toy, Sean the manager, Madison, Lisa, Kaneta and Sarah. Thanks again to all of you!
March 10, 2013
Rated 5 out of 5 by Ringo Brand New Remodel
this hotel is virtually brand new (4-5 months old, completely refurbished a pre-existing hotel), carpet, furniture and lobby have very nice, modern feel (lobby almost seems like an aloft or w hotel). Staff was very courteous and room very clean.
May 8, 2012