Rated 3 out of 5 by Jennifer2011 Service Disappointing
I was placed in the middle of a softball team and checked in at 7:00 PM and was traveling for business. I requested a room change and the front desk refused to accommodate me. Room service also could not hear their phone ring bc of a band and it rang through to guest services - I was told room service would call me back and 15 minutes later they had not so I called again and it rang through to guest services again and my call was promptly returned this time but again service overall was disappointing.
July 24, 2014
Rated 4 out of 5 by afwsfwf Nashville Four Ponts
Clean, comfortable, easy freeway access, 15 mins to downtown. Plenty of retail and restaurants in area. Good local craft beer on tap in bar.
July 24, 2014
Rated 5 out of 5 by dogs SPG Guest
We love this place!
Did not have dinner here, honestly, the steak price scared me. Our grandkids were with us and they can be picky eaters.
Our room was great. Would like to find a way to have 2 adult type chairs in the room.
Was disappointed the pool / hot tub area closed at 10:00 pm. We did not get back from dinner until late and had hoped to soak.
This is our second stay at this hotel and we will certainly stay again.
July 22, 2014
Rated 5 out of 5 by Xris This hotel is clean and family friendly!!
Spent ten nights at this hotel with my teenage children during a home improvement project. We felt very much at home, the rooms were neat and the staff very courteous and helpful.
July 23, 2014
Rated 4 out of 5 Nice place, very comfortable stay
I stayed there for 3 days and had a nice room with a nice view.
I think Starwood properties in general have very comfortable beds and this property was no exception, although the pillows were a little firm (I am sure the hotel would have addressed this if I had asked).
The lobby is neat and has good areas to hang out and not get blasted by TV noise
The bar is ok, but I didn't feel like I wanted to spend too much time there - the Tues night live entertainment was too loud and too generic for me.
I had breakfast there all 3 mornings and the food was tasty and was brought fast. Coffee is pretty good.
I couldn't hit the pool or spa, but the pool was large, clean and looked like it would be fun.
Parking is plentiful, the hotel is easy to see from the approaches,
July 19, 2014
Rated 5 out of 5 by mace1912345 One of the best stays
This was a very pleasant hotel in a good location. My room was a King suite. It was so spacious and comfortable.The bed was very comfortable.
The staff at the hotel was very pleasant and professional. The restaurant staff was very skilled and extremely good at their jobs. The bartenders made sure I was always taken care of and the chef would always come out to make sure the meals were cooked to my satisfaction.
I travel alot for work, approx. 200 nights a year and I have to say this is one of the best stays I have ever had. I definitely would rate this hotel as excellent.
September 24, 2012
Rated 5 out of 5 by Satisfied72 Since you're asking...
The hotel is beautiful...comfortable & very convenient location. The only things I would comment on is that, #1. When returning Fri. evening, vehicles were parked in the Handi-Cap spots with NO HC tags. My Senior husband, who needed one, had to park quite a ways from the entrance...and it was raining! When we complained to the Desk Person, he didn't seem to understand OR be concerned! & #2. If there was water running in any near-by room, shower, whatever...the toilet would NOT flush, and would run on & on! Until no sound was heard of water running from near-by, THEN it would flush. That was annoying, to hear while trying to return to sleep...or to have to WAIT between flushes! It COULD cause a guest to just put too much paper in, if in a hurry, and you'd have a problem! Water pressure must be really low. Other than those two things, we enjoyed our stay and will probably stay there again, when visiting our daughter...IF the rates are still good!
July 21, 2014
Rated 4 out of 5 by rjb12 Clean and Comfortable
A very nice experience for my first stay. I will definitely stay again.
July 22, 2014