Rated 5 out of 5 by Goldenlioness Exceptional Service
I was on a business trip and initially was staying at another hotel (across the street) because it was recommended. It was horrible!! I stayed there 3 days and knew I couldn't stay another night. Since I had stayed at the Four Points previously and was satisfied at that time, I made reservations. The same awesome manager, Armani was there. He was so welcoming as soon as I entered the hotel lobby. He made the reservations for me and even apologized for the horrible service I received at the other hotel. I was also very impressed how my room was cleaned each day. I wish I had the name of the housekeeper that cleaned my room. I normally ate breakfast in the hotel restaurant. I was so happy to see Pam there. She was also there when I visited last year in 2013. She was awesome as well. She was always pleasant. Everyone went out of their way to make sure the customer was happy. Oh, I forgot to mention Madison. She was awesome as well. The whole time I was staying at the hotel, I was called by my name. That makes you feel some kind of way when you are not just another number or just another person staying at the hotel. They really make you feel as though you matter. The staff was very attentive to my needs. I can't wait to visit again. Being in customer service myself, I'm always doing quality checks. Everyone passed with flying colors. I will definitely recommend this hotel!!!!
2 de marzo de 2014
Rated 5 out of 5 by PJ759 ARMANI AWESOME FRONT DESK MANAGER
Armani, is an asset to your facility he is a FIVE ***** star employee. We were greeted upon arrival. Armani handled each guest with patience and greatest service I have experienced in a while. In town for an award show and needed the rooms before the check in time he did his best to contact me directly to advise as rooms became available did he have too no but he did! He is an asset to your company
*keep him and let him know Lamar Campbell & Spirit of Praise appreciate his excellent service!
28 de enero de 2014
Rated 5 out of 5 by Streettalk Top-notch!
What a charming, very nice and new hotel! Extremely good value for the price and a exceptionally friendly and helpful staff. Even better, the restaurant and in room dining is some of the most reasonably priced I have seen. I had my full family with me and everyone had a wonderful time, including the kids. Even with the outdoor pool closed the amazingly's large indoor pool was fun for the kids. So big you could swim from one side to the other!
We stayed on the seventh floor suite level, where they have converted former two bedrooms into pass through sweets. Excellent rooms that actually have two bathrooms. Very convenient for the family.
Just south of downtown and so very close to both all amenities and activities in Nashville proper, as well as close to major shopping down in cool springs which is just two exits south. Centrally located forgetting to both business meetings and lots of golf and similar surrounding activities.
Charming decor and, again, very helpful and friendly staff. Highly recommend!
23 de diciembre de 2013
Rated 5 out of 5 by Corey1979 Great Value
Booked on expedia, we got a very good value. 13 minutes to downtown Nashville. half the price of hotels closer. Staff was great. Ahi Tacos were good at hotel restaurant. Few other items not as great, but was taken care. Overall great stay. We would return if in the area again.
5 de septiembre de 2013
Rated 5 out of 5 by Fireflies Brentwood, TN
Location was perfect for my trip. I was very pleased with the hospitality extended and have no complaints. Also, I had rented a vehicle and parking was included in the price. Not far from airport, downtown, and everywhere else I needed to be that week. Thanks!
16 de agosto de 2013
Rated 5 out of 5 by jechho Excellent choice
We stayed here for one night during a road trip and had a great experience.
Got a splendid platinum upgrade, check-in was friendly and room big and comfy. For the price we paid (point stay), this was real good value.
Big kudos to management for a very flexible breakfast amenity for spg platinums ("pick whatever you want from the menu, honey"). Breakfast staff terrific and really stood out.
Adequate fitness center. Free parking. A bit out of the way, but no hassle getting to Nashville or Franklin if you have a car.
Any room for improvement?
AC sounded like a jet engine, maybe the hotel could invest in something more quiet down the road?
The dispensers with soap, shower gel and conditioner are just tacky.
And something really minor (and only for the light sleeper): The fire alarm had a annoying light. Every fifth second it was lightning in the room. We covered it with a sweater.
16 de agosto de 2013
Rated 5 out of 5 by DNJM Excellent Experience!
This hotel was EXCELLENT! We stayed in the suite, ordered room service and enjoyed everything immensely. The room was clean. The experience was great and the staff was accommodating! We would recommend this hotel to anyone in the area. Drive the extra 10 minutes to stay near Nashville - it is well worth it!
28 de mayo de 2013
Rated 5 out of 5 by JayAC Excellent place and location
Access to the hotel is excellent.
Staff's courtesy is awesome, rooms are very comfortable and clean.
I liked the liquid dispensers in the shower, very handy instead of messing with bottles.
The in-room coffee machine with choice between tea, decaf or special blend coffee is awesome, great to have in case you want to have a warm drink at night without the caffeine.
Front desk was kind enough to unlock my room in under 3 minutes when I got locked out by mistake. All I had to provide was ID upon opening the door.
21 de mayo de 2013