Rated 3 out of 5 by Leok Not prepared!.
In addition to this room my wife also booked a suite for around 650.00. There were no sheets,etc. in the room for the pullout sofa for our daughters. When we called they told us they did not know if they had any because the hotel was full. They finally brought up a blanket and one pillow. NO sheets, so we had to share what was on our bed.
When I checked in at 2:57 they told me check-in was in 3 minutes. After we all stopped laughing and my 3 minutes were up I went back and they told the room was still not ready! Surprise! They did not offer any apology, discount,etc. for our inconvenience.
The staff seemed nice enough,but appeared to have no training or knowledge of what to do when there was a problem. Also, I was shocked that the manager didn't come out and apologize for the inconvenience of our room not being ready. We were there for an event and were delayed because we could not get to our room to change. I understand there are problems when traveling but I expect a little help when things go wrong. The hotel is in a great location!
September 22, 2014
Rated 5 out of 5 by Johndee12 Great time
I loed my stay at you hotel. I especially the dow stairs restaurant. The food was grat and very reasonable
September 22, 2014
Rated 5 out of 5 by Louis21 Nice Stay
The round design of this hotel is somewhat unique, especially at night with the blue lighting project on the building make the town slightly more interesting.
Bedding is Sheraton standard and perfectly cleaned.
The pool is somewhat bigger than most hotel pools.
Staff is very friendly and provide outstanding services.
September 17, 2014
Rated 5 out of 5 by Bryan16 pleasent experience
An overall unexpected pleasant experience.
September 8, 2014
Rated 3 out of 5 by S954 Major problems on Saturday, August 23rd, 2014
I cannot give this hotel a great rating due to the fact we had a power outage. I understand these things happen but the staff should have deducted my payment for the stay. While I thing the staff are excellent, they should have been authorized to take money off the bill and not have to call the GM. I had to walk up to 12th fl to gather my things and then down again. I also had a spider the size of a mini tarantula in my tub!!!!! Crazy! I am requesting a free night in the future. I am coming in October and possibly November. Thank you!
August 25, 2014
Rated 3 out of 5 by Gusti333 No electricity-stuck on 12th floor
During my stay there was an electric outage that lasted several hours. There is no emergency power plant so we were stuck on the 12th floor and was impossible to reach the staff by phone. It was either no answer or line busy. No one came to the floor to advise what was going on or what to expect. On check out we were not provided with any credit or at least extra SPG points. Told to write to the General Manager because he was not around. Not great hospitality to say the least.
August 25, 2014
Rated 5 out of 5 by Suave I had a great stay...
My stay at was awesome! The hotel superseded my expectations. Great customer service, especially Briana at the front desk. She made me choose this hotel over a few others when I stayed during FSU graduation.
August 4, 2014
Rated 1 out of 5 by Karenw61 Disappointing, not typical of a Starwood property
I was not acknowledged as a Starwood gold member nor was I offered my amenity. My room was never made up. After a long day moving my daughter in I returned to my room at 11 pm to find it exactly as I left it at 9 am. I was also given an attitude when I checked in because my husband was not with me and the reservation was in his name.
August 26, 2014