Rated 1 out of 5 by FSUDad Badly run hotel
I booked a room at this hotel for FSU family weekend, and paid for it three months in advance in full.
Three days before my stay I realized I would arrive a day late due to work commitments and advised the hotel by phone of this. I had paid for my room fully in advance so there should be no problems.
On arriving at the hotel on the Saturday of the FSU game, I found my room had been given away. The reception clerk did his best but there was no manager on duty despite this being their busiest day of the year.
After 30 minutes the clerk managed to secure another room on a lower floor. This was a lesser room than I had paid for but I agreed as all I wanted to do was spend time at the game with my son.
The clerk apologized but said he need to take a further deposit of $492 from my credit card as the manager was not on duty to authorize the room change. He promised it would be removed from my card the next day. I agreed.
That evening I had a phone message from the manager apologizing and assuring me that all would be taken care of.
When I arrived home on checking my credit card I noted that they had placed a hold for $852 on my credit card. I assumed this would be removed.
It wasn't and today they charged me.
So now I have paid two lots of $852 for one of the most stressful hotel experiences of my life.
I am obviously disputing the charge though my credit card provider.
The service in this hotel is not good enough, nor is the training of the staff.
I will not stay here again and I would not recommend this hotel to anyone.
October 8, 2014
Rated 4 out of 5 by Suzie42 Suitable for my needs
This hotel is centrally located for family to participate with the college students and their activities, especially for Parents Weekend.
October 6, 2014
Rated 3 out of 5 by Leok Not prepared!.
In addition to this room my wife also booked a suite for around 650.00. There were no sheets,etc. in the room for the pullout sofa for our daughters. When we called they told us they did not know if they had any because the hotel was full. They finally brought up a blanket and one pillow. NO sheets, so we had to share what was on our bed.
When I checked in at 2:57 they told me check-in was in 3 minutes. After we all stopped laughing and my 3 minutes were up I went back and they told the room was still not ready! Surprise! They did not offer any apology, discount,etc. for our inconvenience.
The staff seemed nice enough,but appeared to have no training or knowledge of what to do when there was a problem. Also, I was shocked that the manager didn't come out and apologize for the inconvenience of our room not being ready. We were there for an event and were delayed because we could not get to our room to change. I understand there are problems when traveling but I expect a little help when things go wrong. The hotel is in a great location!
September 22, 2014
Rated 5 out of 5 by Johndee12 Great time
I loed my stay at you hotel. I especially the dow stairs restaurant. The food was grat and very reasonable
September 22, 2014
Rated 5 out of 5 by Louis21 Nice Stay
The round design of this hotel is somewhat unique, especially at night with the blue lighting project on the building make the town slightly more interesting.
Bedding is Sheraton standard and perfectly cleaned.
The pool is somewhat bigger than most hotel pools.
Staff is very friendly and provide outstanding services.
September 17, 2014
Rated 3 out of 5 by Kbear13 Request not honored
On 9/9/13, over one week prior to my check-in, I called the hotel to request a refrigerator for my insulin. The girl I spoke with pulled up my reservation and said she added it. When I arrived on 9/17/13, I was told that no refrigerator was on my reservation and they did not have one. I hadn't keep my room freezing and keep my insulin in an ice bucket. I found out later that people who checked in on Monday and had not requested them ahead of time received refrigerators. I think they gave out too many and did not have one left for me! Needless to say, I was extremely unhappy and very uncomfortable. It ruined my entire 4 day stay.
September 23, 2013
Rated 5 out of 5 by FrankB Awesome hotel!
I was honestly shocked that a hotel of this quality exists in the middle of nowhere in Tallahassee, FL. And couldnt expect the 4 points to be this good. Great customer service, superb bedding, comfortable bed. I was in a hurry to leave right after breakfast, and they accomodated all my request in a very timely manner, they even managed to find plain yogurt for me ;-). Fantastic stay.
May 14, 2013
Rated 5 out of 5 by Suave I had a great stay...
My stay at was awesome! The hotel superseded my expectations. Great customer service, especially Briana at the front desk. She made me choose this hotel over a few others when I stayed during FSU graduation.
August 4, 2014