Rated 3 out of 5 by Gusti333 No electricity-stuck on 12th floor
During my stay there was an electric outage that lasted several hours. There is no emergency power plant so we were stuck on the 12th floor and was impossible to reach the staff by phone. It was either no answer or line busy. No one came to the floor to advise what was going on or what to expect. On check out we were not provided with any credit or at least extra SPG points. Told to write to the General Manager because he was not around. Not great hospitality to say the least.
August 25, 2014
Rated 4 out of 5 by theclan2014 The Staff is EXCEPTIONAL
The room is a little cramped because of the cylindrical shape. The food and coffee were not very good. However, I would ABSOLUTELY recommend this hotel because the staff was OUTSTANDING! Every staff member we encountered was friendly, helpful, proactive, just exceptional. I would stay here again just because of the staff. If you can get past the small room, the bad coffee (there is a starbucks just 2 mi away), and the old tub/shower, you will really enjoy this hotel. The location is great and the pool was TERRIFIC too!
August 18, 2014
Rated 5 out of 5 by Suave I had a great stay...
My stay at was awesome! The hotel superseded my expectations. Great customer service, especially Briana at the front desk. She made me choose this hotel over a few others when I stayed during FSU graduation.
August 4, 2014
Rated 5 out of 5 by MercyR Very comfortable and convenient hotel
We stayed 2 nights with our teenagers, to tour FSU. The hotel location is super convenient to downtown and to FSU. Great rate thanks to my government employee discount. The room and the lobby are brand new, clean, and very upscale looking, for a decent price. The very best feature were the beds and linens!!! Soooo Comfortable! Better than my bed at home. The pool was great too and refreshing after a hot day walking through FSU. Will definitely stay here again.
August 10, 2014
Rated 4 out of 5 by Babita Great hotel by FSU
We got this room on Hotwire...it was a pleasant surprise. Great front desk service and a good looking bar area!
August 11, 2014
Rated 4 out of 5 by Marmalarm Great staff!
This was my second stay at this hotel and I was just as pleased with the staff as the first time. Very nice front desk folks with great smiles to welcome a weary traveler. Clean room but there was a piece of trash on the floor by the trashcan.
I was sad that the rate was almost double on my second stay but I understand it was UF graduation weekend as well as orientation for transfer students. That will not deter me from staying there again.
August 6, 2014
Rated 5 out of 5 by famumom Nice hotel
I booked the hotel for a college tour and was very pleased. The beds were comfortable. I even booked an additional night which was not apart of the plan. I will stay here again.
July 22, 2014
Rated 5 out of 5 by Belki258 Overall great experience
Very nice hotel, would recommend.
August 6, 2014