Rated 3 out of 5 by S954 Major problems on Saturday, August 23rd, 2014
I cannot give this hotel a great rating due to the fact we had a power outage. I understand these things happen but the staff should have deducted my payment for the stay. While I thing the staff are excellent, they should have been authorized to take money off the bill and not have to call the GM. I had to walk up to 12th fl to gather my things and then down again. I also had a spider the size of a mini tarantula in my tub!!!!! Crazy! I am requesting a free night in the future. I am coming in October and possibly November. Thank you!
August 25, 2014
Rated 3 out of 5 by Gusti333 No electricity-stuck on 12th floor
During my stay there was an electric outage that lasted several hours. There is no emergency power plant so we were stuck on the 12th floor and was impossible to reach the staff by phone. It was either no answer or line busy. No one came to the floor to advise what was going on or what to expect. On check out we were not provided with any credit or at least extra SPG points. Told to write to the General Manager because he was not around. Not great hospitality to say the least.
August 25, 2014
Rated 3 out of 5 by Robin1001 8/22-8/24
Found the hotel to be extremely noisy. We were given a room that had an adjoining room. Not only could we hear EVERY word when they spoke, we heard the hair dryer, shower, toilet, and bellman when they came in. Then the brown out occurred. No discount off of our stay?? We could not get up to our room (on the 8th floor) for 5 hours, and right when we needed to change for dinner.
August 25, 2014
Rated 4 out of 5 by beachgirl3 close to FSU
Great location. Nice pool area. Breakfast not as good as last 2 times staying there. Room was not cleaned properly. They need to do a better job cleaning rooms before new guests arrive. Staff was very friendly
August 23, 2014
Rated 2 out of 5 by Jay0806 Not Starwood Customer Service
It is never a good idea to have the ice machine outside of a guest room; unfortunately i had this experience and due to the poor sound proofing i was woken every 30-45 minutes by someone getting ice. The staff were friendly but not the most knowledgeable and did not even give me the room i paid for. It is a shame as the concept of the hotel looks great.
August 21, 2014
Rated 4 out of 5 by theclan2014 The Staff is EXCEPTIONAL
The room is a little cramped because of the cylindrical shape. The food and coffee were not very good. However, I would ABSOLUTELY recommend this hotel because the staff was OUTSTANDING! Every staff member we encountered was friendly, helpful, proactive, just exceptional. I would stay here again just because of the staff. If you can get past the small room, the bad coffee (there is a starbucks just 2 mi away), and the old tub/shower, you will really enjoy this hotel. The location is great and the pool was TERRIFIC too!
August 18, 2014
Rated 5 out of 5 by Judith09 Awesome Nights Sleep
Often times when you stay at a hotel, the beds are too hard, the pillows are too soft and the linen is scratchy. At the Sheraton Four Points in Tallahassee this is not the case. The room was well appointed and comfortable. The beds, pillows and linen were PERFECT. It was the best night sleep I have ever had in a hotel.
August 20, 2014
Rated 5 out of 5 by Suave I had a great stay...
My stay at was awesome! The hotel superseded my expectations. Great customer service, especially Briana at the front desk. She made me choose this hotel over a few others when I stayed during FSU graduation.
August 4, 2014