Rated 5 out of 5 by gungho3 outstanding in every way
From the process of checking in and throughout our stay the outstanding, caring staff and every aspect of the hotel so exceeded any expectations we had. We were upgraded to a junior suite, which was a very large and comfortable two room suite, great bedding and A/C, beautiful, without even asking. Also after being asked what brought us to Tallahassee and saying we were there for a funeral, we were offered to free drinks. The breakfast was a very complete and delicious buffet for $10. My husband went down and only had cereal, juice and coffee and the server noticed and charged him $3.00 because that was all he had. Another amazing act by the staff! I could go on but basically everything you need or look for in a hotel was 4 star. Excellent recognition of SPG member also. Wouldn't stay anywhere else next time I am in Tallahassee.
April 21, 2015
Rated 5 out of 5 by Cc2958 Wonderful, Clean, Comfortable
Hotel was centrally located to FSU. The staff was very friendly and helpful. The room was clean and the beds were like sleeping on a cloud. I would recommend this to anyone needing a room in the Tallahassee area.
April 6, 2015
Rated 3 out of 5 by Brandymae The rooms were not ready
Rooms not ready for check in at 3:30pm.
We waited until 4pm and had to change king room to two double beds. The room was small but adequate. Our toilet paper dispenser was broken and we were short on supplies.
The room was clean and the staff friendly. It is a plus having free parking too. Parking is a premium in Tallahassee.
I would stay there again but it would not be my first choice.
November 15, 2014
Rated 3 out of 5 by JKA123 Customer Serivce is Lacking
We were part of the Beer Fest block of rooms set up by Brown Distributing. We were supposed to have the rooms paid for by Brown and the Beer Fest, instead we got attitude from Antonio and noone on your staff onsite showed the slightest interest in trying to help solve our issue. So we had to buy rooms, we were unable to get the block rate, after multiple conversations your staff did not have our best interests in mind. They blamed the issue on others and did not take one step to help bridge the comnmunication and/or clerical error for us. To this date we have two nights in one room and one night in another which we paid for and shouldnt have. Your policy of charging $50 per room for incidentals is also insulting when I used major credit card. Your service and staff at the desk was wholly unsatisfactory, except for the nice young lady who was working during the hours of around 8:30 am on Saturday Oct 25th.
October 27, 2014
Rated 1 out of 5 by FSUDad Badly run hotel
I booked a room at this hotel for FSU family weekend, and paid for it three months in advance in full.
Three days before my stay I realized I would arrive a day late due to work commitments and advised the hotel by phone of this. I had paid for my room fully in advance so there should be no problems.
On arriving at the hotel on the Saturday of the FSU game, I found my room had been given away. The reception clerk did his best but there was no manager on duty despite this being their busiest day of the year.
After 30 minutes the clerk managed to secure another room on a lower floor. This was a lesser room than I had paid for but I agreed as all I wanted to do was spend time at the game with my son.
The clerk apologized but said he need to take a further deposit of $492 from my credit card as the manager was not on duty to authorize the room change. He promised it would be removed from my card the next day. I agreed.
That evening I had a phone message from the manager apologizing and assuring me that all would be taken care of.
When I arrived home on checking my credit card I noted that they had placed a hold for $852 on my credit card. I assumed this would be removed.
It wasn't and today they charged me.
So now I have paid two lots of $852 for one of the most stressful hotel experiences of my life.
I am obviously disputing the charge though my credit card provider.
The service in this hotel is not good enough, nor is the training of the staff.
I will not stay here again and I would not recommend this hotel to anyone.
October 8, 2014
Rated 4 out of 5 by Suzie42 Suitable for my needs
This hotel is centrally located for family to participate with the college students and their activities, especially for Parents Weekend.
October 6, 2014
Rated 5 out of 5 by Johndee12 Great time
I loed my stay at you hotel. I especially the dow stairs restaurant. The food was grat and very reasonable
September 22, 2014
Rated 3 out of 5 by Leok Not prepared!.
In addition to this room my wife also booked a suite for around 650.00. There were no sheets,etc. in the room for the pullout sofa for our daughters. When we called they told us they did not know if they had any because the hotel was full. They finally brought up a blanket and one pillow. NO sheets, so we had to share what was on our bed.
When I checked in at 2:57 they told me check-in was in 3 minutes. After we all stopped laughing and my 3 minutes were up I went back and they told the room was still not ready! Surprise! They did not offer any apology, discount,etc. for our inconvenience.
The staff seemed nice enough,but appeared to have no training or knowledge of what to do when there was a problem. Also, I was shocked that the manager didn't come out and apologize for the inconvenience of our room not being ready. We were there for an event and were delayed because we could not get to our room to change. I understand there are problems when traveling but I expect a little help when things go wrong. The hotel is in a great location!
September 22, 2014