Rated 3 out of 5 by momoneymoprobz5 Problems never seem to get fixed here
I have stayed at this property at least 10 times or so in the past 2 years or so and the staff is great, the restaurant and room service is good, but the hotel hasn't attempted to improve any of its infrastructure issues. The proximity to Purdue University is excellent and the size of the hotel and its layout seem to make it a good place for groups and meetings like for various NCAA sports teams, trade shows, etc. However, the wifi is bad and has been getting worse every stay, the tv's always freeze and need to be rebooted and the A/C bombs out in the interior rooms. The staff is quick to try and address the issues but they really just need upgrading and not band-aids. Also, a shuttle to campus is offered, but will only drop you off at Purdue Memorial Union which doesn't make sense if you are staying here for a game at Mackey or Ross-Ade and don't want to deal with parking since you will pass over those facilities on the way to the Union from the hotel.
February 11, 2015
Rated 1 out of 5 by yms2323 Nightmare of a weekend
I should have known that this was not going to be a good experience when I called two days before our trip and was put on hold for 5 minutes. I had asked to changed to a suite. I did get that much. Check-in went fine. We were here as well as most of the people staying here for a baseball tournament. This hotel has a beautiful atrium right by the pool. The adults were having a nice time socializing. We were not being loud, At 11pm the lights were turned off and we were ordered to our rooms by the security guard. He told us if we wanted to talk to go to our rooms or to the bar. He stated that he had to think of the other paying customers staying there. We asked if we could have a conference room to hang out and told no. This hotel never had enough towels. It took them over an hour to get them down to the pool. The shower gel, shampoo and conditioner were empty so this tells you that the shower was not cleaned. I would have thought that they would have been one of the items to take care of when cleaning the room The $9.95 buffet was not worth it. The waiting staff looked like they did not want to be there. We were served coffee once, and then needed to ask for more. This took about five minutes to get. The final straw was my 15 year old daughter and friend went to the workout room Friday night. No problems. They went there are Saturday and were told that they had to leave because there was a complaint and they could not be in there by themselves since they were under the age of 18. No signs are posted anywhere stating this. Instead of offering a relaxing enjoyable experience, this hotel made it feel like we were staying in a dorm room. We had a very bad experience by our whole family. One thing after another. Our baseball team as well as other teams will not be staying here again......
February 9, 2015
Rated 5 out of 5 by Sophiashi staff very helpful
I made my reservation for the wrong day, I didn't realize until I was at the airport. The staff and manager were very helpful, they rebooked my night and had the previous wrong night refunded. Very nice people.
February 5, 2015
Rated 3 out of 5 by cw79 nice room, but very noisy
The room was a bit dated, but great and bed was comfortable - HOWEVER - my room faced the indoor courtyard - never again - the sound travels so loud and far in there. I barely slept since there were drunk people in the seating area of the courtyard talking loud and running around until after 3am. at 5am, employees were pushing carts around and getting breakfast ready downstairs in the courtyard seating area. All of which kept me awake most of the night.
January 27, 2015
Rated 3 out of 5 by delaalbregtse shocked
We had a room with two double beds. The one my husband and I slept on was clearly severly worn/broken. You could not tell just to look at it, but as soon as you sat or tried laying down the enter bed caved to the center. This was the most miserable night of my life. If my children had not already gone to sleep in the other bed, I would have asked to be moved to a different room as the hotel had very few guests on this particular night. I stopped by the front desk to address the bed issue with the young lady on duty. She simply said "I'm sorry" and went back to doing her other duties. Wow, one bad experience is understandable. However, the lack of concern expressed by this employee was unbelievable! Unfortunate, as I am generally a very understanding person and everything else about the hotel was very satisfying. I don't think I will book here again.
March 17, 2013
Rated 5 out of 5 by CLB14 Great Conference Site
I attended a conference at this hotel and was pleasantly surprised. I expected an older, dated hotel with some issues but found a very clean, well run establishment. We were upgraded to a guest suite at our arrival, which was indeed a bonus. The room was very clean and pleasant and had no issues. The staff was extremely friendly, capable & efficient. We opted not to eat with the conference attendees so I can't rate the hotel food. There is, however, a bar/grille on premise that has very good food at very reasonable prices. There is also an Applebee's right next door.
June 23, 2014
Rated 4 out of 5 by ImprovAndrea A comfortable stay at a reasonable price
We enjoyed our stay at the Four Points, with its convenient location in West Lafayette. The beds were comfortable and the room was easily temperature controlled. We appreciated the exterior entrance near the room and didn't have to walk through the vast space. We ate at the restaurant for breakfast and received good service and average food. Room service was pricey for what we received but we we got it quickly. The hotel was nearly empty during our stay and my only complaint would be that I'd like to see more specials and lower rates during these off-peak times.
July 1, 2014
Rated 4 out of 5 by AnnerBannaner Good hotel with proximity to university campus
This was my second time staying at this hotel as I come to a yearly professional conference at the nearby university. The staff is polite and responsive. The room was little cold and it was difficult to adjust the temperature, so I finally turned off the thermostat for the remainder of my stay. Although I had a speedy check-in, my room key was not activated properly so I had to come back down to have it fixed, which was little inconvenient. However, the overall visit was pleasant and I will most likely stay at this hotel next year.
April 26, 2014