Rated 5 out of 5 by papaportlandse will come back again
had not stayed here before. the front desk staff was extremely helpful and pleasant. had to change plans for the last day and the staff was gracious and helpful. the room was clean, large and the bed was really comfortable.
November 2, 2014
Rated 2 out of 5 by WeekendTravlerz Basic Accomodation, Tired, Dated & No A/C
We booked 3 nights on points and while the accomodations were adequate the rooms are partially renovated and partially outdated (ie microwave). Our Air Conditioning was not working at all. Our in room microwave left a pungent burned smell throughout the room after trying to heat up some water. Complimentatry breakfast was a nice offering, beds were comfortable, but broken A/C / Thermostat and very early model microwave that squealed upon use and left a burning smell need attention.
September 2, 2014
Rated 4 out of 5 by Alhassan First time, good place
It's my first time in Fourpoints, and I am glad to say it was very good. Clean, quite and reasonably priced. The two things that needed attention are: breakfast, and the internet. There something called free breakfast, which is a tiny room with bags of bread, and few items, less than you can find in your home kitchen. Second, the internet speed is no way upto the 2014 era. It is 2 MgBit/second. Not really suitable for travel when you consider the needs of travelers who browse tons of graphically full web pages and upload/share pic and videos on the cloud.
August 4, 2014
Rated 4 out of 5 by PKghirpade Comfortable stay
We had a great stay. We wish this hotel was closer to downtown.
October 13, 2014
Rated 4 out of 5 by emjames thought hotel closer to town
Upon arrival no recognition of SPG (the night before in seattle it was Welcome gold member.) When asked if any upgrades were available it just fell on deaf ears and given our room number with a note that not beverage option available even though its on the card folder. apart from that it met my expectations of a four points hotelre
October 7, 2014
Rated 5 out of 5 by hchggh1 Good experience
This hotel was very accommodating and eager to assist with any need or question that we had.
October 7, 2014
Rated 4 out of 5 by Jen1221 Comfortable rooms
A fellow Starwood employee, I booked this hotel at the last minute after our previous plans fell through, for myself, my boyfriend, my dad and some family friends to stay at after the STP (Seattle to Portland bike ride). This was the first time I have stayed at a Starwood since I began my employment in April, and I was extremely excited after seeing the pictures and descriptions of the hotel.
I had booked 2 double rooms and 1 room with a king. When I arrived at the hotel to check in, I had just driven by myself from Seattle for 3 1/2 hours straight and was pretty exhausted. I was ready to dump all our bags and head to the finish line to wait for my party participating in the STP. When I got to the front desk, Carrie helped me. I told her I had 3 rooms, one which was under my dad's name. I asked to please be given the keys to one of the doubles and the King and put the remaining doubles under someone else's name. She checked me in, gave me the keys and I went up to the rooms, only to discover I was given the keys to both the doubles. I went back downstairs to correct this mistake and was given the key to a king room, but not before being treated as if it were my fault. I understand my request may have been confusing at first, but I thought I had been pretty clear on what I needed in the end. But Carrie basically told me that I had said I wanted the 2 doubles, when I know I did not. As a guest, I was pretty shocked by this, since I thought I was pretty friendly about the mix up. When I received the key to the king room, I went up there only to discover the room was dirty. I called downstairs and was told to go down, yet again, to be given a different key to a different room. After such a long drive, you can imagine having to drag my heavy bags up and down from the 2nd floor to the lobby, was the last thing I wanted to do. Thankfully, the second king room I was given was clean and I was able to unpack and relax for a few minutes before leaving for the finish line.
Also, Carrie continued to refer the rooms with 2 beds in them as Queens, and it was obvious to me the next morning (I stayed in the King) that those two rooms did not have Queens in them.
The remainder of our stay was uneventful and the rooms were clean and comfortable. It was perfect for what we needed. My only complaint has to do with Carrie, her lack of customer service skills and the fact she kept messing up my rooms. I'm not sure of the name of the lady who was working with her at the SPG desk, but she was very nice and helpful, and everything I would expect in a front desk agent.
I hope someone can talk to Carrie about her attitude and maybe she can learn to be a little friendlier to new guests. I'm not sure if it was because I am a Starwood employee that she thought she could treat me that way, but it was not acceptable.
July 15, 2013
Rated 2 out of 5 by RJSeattle Very disappointing stay
The hotel is not in a nice area, but I was expecting that and was okay. The person at front desk was not welcoming and friendly. My questions on availability of room with king bed or any upgrades for SPG Gold members were met with an indifferent shrug. The internet barely worked with speeds that would make a 56k modem look ultra fast. On top of that TV didn't work in the room. The hallway had a huge garbage can just sitting there for many hours. The breakfast was another reminder of guest comfort not being a priority. It was very minimal, served in a tiny room with popcorn plates to pour milk for cereals.
On the positive side, the room was very clean and bedding was comfortable.
Overall, this is the worst Starwood stay I have had.
September 4, 2012