Rated 4 out of 5 by Canucks2 Desirable airport stopover
After taking taxis in DR, we really appreciated and used the free hotel shuttle around Punta Cana and the airport. Also the grocery store and local restaurants across the street. A great stopover spot, great value. Beautiful room, but the room doors are huge and close with a loud bang. Also, we would have loved a detailed road and area map, none available anywhere.
February 15, 2014
Rated 4 out of 5 by Jumpingjoe1234 Punta Cana
The staff was great and very helpful.
The worst thing about the hotel is the breakfast. Did not get one that was not cold of cooked to the chefs wants. Bacon was always cold and the coffee warm. If I had to eat at the hotel I would not return.
I spoke to Jose Antonio Urbaez about the food and bar service. The next day I could see a change but far from SPG standards
November 3, 2013
Rated 5 out of 5 by Rickygonrod Great location both for biz or pleasure!!!
This Sheraton property offers a very good location. There are plenty of dining options within walking distance. Staff is very friendly and professional.
July 16, 2014
Rated 5 out of 5 by pearlkz Excellent care received!
Lovely place, with happy friendly service. The best was a squash soup deliciously and carefully prepared and served by the fabulous chef "Felix Joseph". Thank you Felix for such personal service! Very nice stay! Thank you!
July 3, 2014
Rated 5 out of 5 by ssborde Punta Cana
This hotel is convenient. It is close to the Punta Cana airport. There are also some beaches (excellent facilities and beaches) and a golf club close by, that the hotel allows access to. It is also close to Bavaro which has some nice beaches as well. I stayed here twice in a month for a weekend get aways.
April 23, 2014
Rated 5 out of 5 by jaciprian Great hotel and attentions
Excellent facilities. Great staff, customer service oriented. Highly recommended.
July 14, 2014
Rated 4 out of 5 by iuyomi the hotel is very confortable
Confortaable, clean, staff great
July 14, 2014
Rated 5 out of 5 by Charsal Great airport hotel
The hotel location at the airport and complimentary transportation work great for arrival and departure days. You must arrange your transportation 24 hours in advance. I emailed the hotel and they responded immediately. Hotel staff is very friendly, hotel is clean and very nice. This was our second stay.
January 20, 2014
Rated 4 out of 5 by jalane Great food
Overall this hotel was pretty darn good. The food was excellent (I could not get enough of the eggplant rotallini) and the service was awesome. The only complaint I have is that it is way too easy to hear everything happening in the halls. I don't know if it's because all the floors are tiled or what.
February 16, 2014
Rated 5 out of 5 by Rut082326 Hotel is awesome
My stay was great and very easy. When checking in the guy at the front desk was amazing. I got to check out later because I didn't have to be at the airport until 3. Along with that my room was very clean and the bed was great. The hotel was also quiet so I got a good rest.
August 6, 2013
Rated 5 out of 5 by GlobalDenizen8084 Another great visit
This is the second time we have stayed at this hotel. We previously stayed here in February 2013, when the hotel had recently opened. As I travel frequently for work, I try to stay at Starwood hotels whenever possible, not only for the points, but also because they are consistently a great hotel brand. We spent half our vacation here and half at another resort. From the very beginning with Julia helping during check-in, the experience was extremely pleasant! I was able to get into my room early, as everything was ready and my flight had gotten in early.
The hotel is located about 5 minutes from the Punta Cana Airport (PUJ). Despite its proximity, you don't hear the planes at all. The hotel has a free shuttle that runs until 11pm, so you don't have to worry about getting a taxi. At the airport, there is a telephone that is clearly marked "Four Points" that will dial directly to the front desk, so you can let them know that you have arrived. There is a separate shuttle that takes you to Playa Blanca, a golf course, the new Westin resort (another Starwood property that is beachfront), as well as several other locations. (This shuttle is different to the airport shuttle.) We only went to the beach this time. The shuttle runs about once an hour; the schedule is available at the front desk. It would be nice if the front desk had copies of this schedule for the guests to take, especially for when they want to know when the shuttle will be passing for pick up.
The room that we had was #223. It is relatively close to the elevator and the ice machine but we didn't hear them. It seemed much quieter than last time. In my previous review of the hotel, the most bothersome aspect was that at night, we heard doors closing and people walking. I don't know if they did anything to improve this, but we thought it had improved! We found this to be incredible, as there were definitely more people staying at the hotel this time, to include many families with small children.
A bit more about the room. There is no tub, just a standalone shower. No big deal for us, but something to keep in mind if you have small children and are used to bathing them in a tub. Again, the beds are really the big hit! All of the beds in Starwood hotels are spectacular, and this hotel is no exception. Two things we didn't like about the room. There was no minifridge to keep any food/water in. Also, you only get two bottles of complimentary water/day. As we traveled in August 2014, and the weather is very hot and humid, it would be great to have some more water to keep us cool.
There is a small, but functional, gym on the property, as well as a pool. The gym equipment is pretty good, but basic. There is no full body machine, but rather an elliptical, a treadmill, some bikes and free weights. The pool is only four feet (1.2m) deep and there are some nice chairs for lounging. Be aware that the towels they have by the pool are small; we ended up taking our towels from the room.
We had wi-fi and breakfast included in our stay. The breakfast improved from our last visit, and we were both happy to see some traditional Latin American foods -- since we are both from South America -- as opposed to just a typical continental breakfast. A special thanks to Juan, Argenis, Leiny, and the young boy (el muchacho pelirrojo cuyo nombre no sabemos) who were all very helpful and courteous during breakfast!
We can't wait to return on our next visit to Punta Cana!
August 11, 2014
Rated 5 out of 5 by Val58 Mr
Exelent. I would recommend this hotel!
June 29, 2014
Rated 5 out of 5 by Contributor Always a great stay!!!!
We have stayed here previously and will continue to do so in the future!
June 23, 2014
Rated 5 out of 5 by PCGal Nice people
Just right for our needs!!!
June 22, 2014
Rated 3 out of 5 by SPROUTEADVENTURER Good and Comfortable Stay
Rooms are clean, comfortable and aptly appointed. Additionally staff is courteous and helpful. There are few dining and recreational options within walking distance, however the welcome beer after checking in is always a plus.
September 28, 2013
Rated 5 out of 5 by Shell63 The Best!
New,clean,close to airport,nice decor,great shopping,restaurants in walking distance,staff went out of their way to make sure our stay was The Best!i will be back one day....thanks Sheraton 4 points in Punta Cana Village!
May 26, 2013
Rated 4 out of 5 by FrankDR6667 Excelent
Very niice hotel at a very good price in the best place of my country Punta Cana
June 7, 2014
Rated 5 out of 5 by KellySTL Great place to stay
Had a one night layover at the end of our all inclusive stay and selected property based on closeness to airport & shuttle. Great location, beautiful property & awesome staff. I would love to stay here again.
May 20, 2013
Rated 4 out of 5 by Eliart The hotel staff treat customer very well
Good rating over all to the hotel including the facility and staff..
June 5, 2014
Rated 5 out of 5 by Jman Jewel in the Starwood crown
Quite honestly this hotel offers the service standard and food worthy of a 5 star brand. The only amenity missing is the beach. Service wise, this hotel is a jewel in the Starwood crown!
January 22, 2014
Rated 3 out of 5 by silviorog some days at Punta Cana
Good Hotel to stay free at Punta.
You pay just the hotel and goes to every place , beaches, restaurants. Good if you like to know diferent places.
April 15, 2014
Rated 5 out of 5 by jrangelesp Excellent for Business/Personal
The hotel is located just across Punta Cana town village where all the shops, restaurants and market are located.
Also ideal for romantic getaways away from beach.
November 11, 2013
Rated 5 out of 5 by htlrev5782 Spanking New!
Great location and excellent service. Swimming pool a bit small though...
Will block some rooms for guests at my wedding in November.
August 18, 2013
Rated 5 out of 5 by kerzee A Great Stay.
After we were bumped from our flight, this was a perfect consolation prize. Very pleased with every aspect of this hotel.
August 11, 2013
Rated 5 out of 5 by celsofv68 good hotel
I like the location, the people also very close to the beach
April 18, 2014
Rated 5 out of 5 by MENCH69 very impressed
Very impressed with this hotel, clean, friendly staff, good food, almost forgot I was in a third world country
September 3, 2013
Rated 5 out of 5 by Franz7337 Serious
All comfort promises and quality by sheraton.
Swimming pool and transfer to airport included.
February 20, 2014
Rated 5 out of 5 by Joey37 Wow! What a large and comfortable bed!
Wow! What a large and comfortable bed with four big soft pillows. The room make me feel relax!!
September 6, 2013
Rated 5 out of 5 by fanny20 Excellent!
The hotel is excellent, very clean, comfortable beds and a very good service from the staff
June 3, 2013
Rated 5 out of 5 by Buddy Convenient
Great convenient hotel-perfect for the weary traveler. Clean, safe & quite pleasant
May 12, 2013