Rated 5 out of 5 by TravelingMan Amazing Staff, Facility & Location
I don't often write reviews but this place is worth bragging about. I spend four days at this property and brought a couple of friends along. When I arrived, the manager greeted me in the way one would expect to be treated as a platinum member. I stay at tons of hotels as a constant traveler and this doesn't happen often. It was truely a pleasant surprise but the consumer relationship management didn't stop there. Over the next couple of days I was pleased to see that Ilianna and the rest of the staff seemed to be dedicated to ensuring that my stay was a pleasant one. They truely went above and beyond to make our vacation a success by booking tee times, providing insight into local activities and recommending a driver that who would come within minutes to take us to town or whereever we needed to go at a great price. The gym is one of the best that I've seen in a Four Points level hotel. The rooms are new and was stocked with at least 4 bottles of complementary water daily which is a real plus! Even the house keeping staff was pleasant to interact with(Alexandria). The complementary breakfast was not just a couple of biscuits either. It was a full buffet complete with local fair and some made to order Omlets and more. Its located adjacent to Punta Canna Village where we found tons of resturants, a grocery store, rental car offices and several bars that were really nice when we didn't feel up to going into town. I could go on but let's just say that I'm a fan of this place.
January 29, 2013
Rated 4 out of 5 by Genie28 This hotel is an oasis
I stayed one night and I love the hotel, the area is beautiful and peaceful, loved the room. I do have one complaint with the staff, when I ordered my breakfast in room service they got it all wrong, I ordered orange juice and I got grapefruit (which I hate) they also brought me a different kind of bread, they even forgot the cutlery so I had to wait to eat my breakfast and then my eggs were cold. I hope that the staff can be improved or better trained because it is a great hotel, I'm even going back before new year's but I do hope to find a better service.
December 7, 2012
Rated 3 out of 5 by MERG Water in my room
Stayed at the hotel for the first time and found myself stepping into a pool of water at 3 am that had come in thru the window due to poor sealant. When informing the reception of it, the only comment was "we are sorry about that" .
August 24, 2014
Rated 5 out of 5 by DennisLV Luis at Front Desk is Great!
Luis at the Front Desk was awesome! He remembered us by name when we checked back into the hotel 5 days later for a second stay. Hotel was very modern and clean and is definitely better than its category rating implies.
August 23, 2014
Rated 5 out of 5 by Jarvis Excellent, Service
Its a perfect Hotel for Travelers.
August 19, 2014
Rated 4 out of 5 by Cavin Hospitality at it's finest
The staff at the Four Points were phenomenal, not only were they attentive but they catered to our needs. Jean and Antonio were extremely helpful and provided exceptional service such as providing complimentary shuttles to restaurants and making sure our rooms were clean.
I would truly recommend this Hotel since i had the opportunity to stay here and also with its sister Hotel The Westin which was recently opened. SPG affiliated Hotels live up to their name in Punta Cana, DR.
August 12, 2014
Rated 4 out of 5 by Luisrc Nice City hotel
everything was fine, the food, the room, etc.
August 18, 2014
Rated 5 out of 5 by seand Very comfortable, excellent location
I was very impressed with the cleanliness and modern amenities in the guest rooms. Also the staff was very courteous and professional. I did not eat any meals at the hotel (there were so many nice restaurants located nearby, I decided to try a different one each night) so I cannot comment on the quality of the food or the dining room...but the happy hour at the bar was very lively!
March 15, 2013