Rated 5 out of 5 by Mikee777 Amazing Experience
We were greeted by the biggest smile and warmest hello. The staff were "genuinely" interested in what our needs were and there was no request that wasn't important to them. There was a sincerity in everyone I talked to.
From front desk staff, the restaurant staff, housekeeping and the management all the same attitude. Like they were truly happy that we were there. We have been to many other Hotels where you were treated very well. But there was always that feeling that there were some staff that were well trained and just doing their jobs ( their hearts not in it). Not a single staff person gave off that impression here. I was truly amazed.
The Hotel is extremely well maintained and the rooms are spacious and very clean. We enjoyed a buffet catered for an after wedding day event, the food was fresh and tasty. The hot food was hot and the cold was cold no small achievement at a buffet.
Having said that, I must say it again it is the people that make this Hotel truly one of a kind.
August 2, 2014
Rated 5 out of 5 by StaceyB1967 Modern and brand new
If you need the airport, your basically right next door....the facility is so clean with the most comfy pillows & mattress to sleep on...having black out blinds is also a key ingredient to a good nights rest...I never heard the planes either, so well sound proofed...we stayed on the 4 th floor!
.. Included in your stay is complimentary coffee/tea at front lobby area, as well as a small coffee machine with coffee pods and tea in room. There is a lovely gym, smaller pool, hot tub, great water slide. There is also a complimentary area to use the Internet and a beautiful outdoor lounge area with comfy furniture to sit on. They also have a Rics lounge on premises. We absolutely loved staying here, even though its a short car ride to the centre of the city, cause this location is more on the outskirts of Kelowna. They are adjacent to the Okanogan University of B.C. as well. I'd highly recommend this brand new hotel.
August 26, 2013
Rated 1 out of 5 by Roybatty Read the small print
I wrote a letter to the management of this property and have not heard back from them concerning my issue and now have to complain through this avenue.
In a nutshell I only booked this hotel so I could leave my car at the hotel like it says right on their website. When I get there I find out using 7000 points for a stay does not include the week of parking. It doesn't say that anywhere on the website and to find out the night I arrive and get attitude from the front desk was very disappointing. Then as a platinum member I was put in the smallest room on the floor. Not a very happy stay for a first time to this property. Had I known I would be paying for parking I would have saved my points and drove in early the morning of the flight. Then to ignore my email was in my opinion a poor managerial decision.
June 15, 2014
Rated 5 out of 5 by michael27 Outstanding Service!
The employees at this hotel get it! They make you feel like you are welcome and in your own home. There is an overwhelming abundance of service ethic. I stay at hotels all over Western Canada and this one is unequivocally the best.
July 5, 2014
Rated 5 out of 5 by Ritz Top notch hotel
My son and I spent a night at your new Kelowna location. The staff was cheerful and friendly. Room was beautiful, immaculate.
Bed was so comfortable.
The restaurant's food was high quality.
Thank you for a wonderful experience
September 5, 2013
Rated 5 out of 5 by Treats67 Immaculate!
Extremely comfy beds and great pillows. Food was amazing and so was the staff. Great location for parents of UBC Okanagan students and right across the road from Airport. Defiantly will stay again
September 8, 2013
Rated 5 out of 5 by StephenW7 New hotel in a great city!
Decided to take a last minute trip out to Kelowna for the long weekend. "Last minute" and "Long weekend" usually don't go together, however we were able to find availability at the Four Points Sheraton.
The hotel is brand new, looks amazing, coincides with all the other Starwood properties which I love and always feel comfortable in.
The hotel was clean, done up nicely. The rooms were nice and comfortable.
Staff was great, nice and friendly!
I enjoyed my stay and am looking forward to my next stay!
I would definitely recommend this hotel...
August 6, 2014
Rated 3 out of 5 by ProfJeff First visit Prof Jeff
This is a reasonably newly opened hotel in the Four Points brand. It is located close to the Airport at Kelowna but the surrounding site can not be described as inviting. The hotel design and style is pleasing particularly the lobby. The rooms are large but subject to being noisy from above and the corridor. As a Four Points not everything normally expected of the brand was available but I could not fault the willingness of the staff to help. Things will improve I am sure.
The food is all served in the Rics Lounge and Restaurant.
April 16, 2014