Rated 1 out of 5 by SleeplessinKelowna Simply Pathetic
Who in the world would place someone in a room directly above a noisy wedding, when other rooms are available? This hotel would! Clearly they don't care for me or my business. I stayed an extra night because I have been working really hard and did not want to drive home at night, and then I am awakened by the thump of the bass from the wedding. After trying to fall back to sleep and ignore the music I go downstairs to the front desk, where I am told that the wedding will go till midnight. I don't blame the wedding, I got married once, but why would they put me above it! After complaining they moved my room, which really only served to make me more upset, why did they not put me here in the first place! So yes the new room is quieter, but I still can't sleep because the room is really hot and I am even hotter. To me this is no different than going to a restaurant and although there are other tables available, they sit you right next to the kitchen door. I must have offended someone in a previous life! All in all this stay has been a waste of time, I will never stay at this hotel chain again!
May 10, 2015
Rated 3 out of 5 by Wasatchskier Decent stay but needs some fine tuning
Hotel is conveniently located near the airport, new, clean and rooms are spacious. Random customer service issues however. Front desk check-in was an inconsistent experience, there was no soap in the dispensers in the bathroom, etc.. My guess is that it is just a matter of working out the kinks. Would likely only stay there again if I had another early flight.
April 13, 2015
Rated 4 out of 5 by guest215 Convenient location next to the airport
Friendly helpful staff, room was clean and well appointed. The hotel is conveniently located across the highway from the airport - about 500 metres - less than a 10 minute walk. I can't understand why there is no sidewalk from the street to the hotel lobby entrance. It gives the hotel a very unfriendly, car-dominated feel. The designers seem to have forgotten about pedestrians.
April 12, 2015
Rated 3 out of 5 by blazers Dirty Bathrooms & Hot rooms
Upon checking in to our room, we found the toilet was not flushed from previous user. In the morning on closer inspection found old urine stains around the base of the toilet.
The room was at 25 degrees upon check in and despite having the air conditioner on all night (giving us an unsatisfying sleep) the room temp only went town to 23 degrees.
March 25, 2015
Rated 5 out of 5 by Wave69 A great addition to the airport area
This hotel is very close to the airport and includes a free shuttle. A standard room is reasonably priced and is spacious with all amenities
November 10, 2014
Rated 5 out of 5 by rod63 First time at Four Points
Great room and very quiet. Staff were friendly and efficient. Was not informed about the SPG program . Had a good meal in the restaurant but the food and drink prices were a bit high for a hotel in Kelowna. Overall, a good experience.
November 2, 2014
Rated 5 out of 5 by dunhamandsteele I was pleasantly surprized
After watching this hotel being built from the ground up I was very happy to finally have the opportunity to be a guest. Everything was excellent albeit my stay was a single night. I can now plan to stay there in the future and know exactly what to look forward to. The staff, room and service were excellent. Thank you.
October 30, 2014
Rated 4 out of 5 by Loraas Met expectations
Our visit was very short as we were there for only so many hours. . We loved the convenience of being so close to the airport and having the shuttle service.
We look forward to coming back and having the opportunity to try out some of your services , such as restaurant, etc.
October 28, 2014