Rated 5 out of 5 by JJGreen I was blown away.
In all my stays at hotels, I don't think I've every experienced such great service from ALL of the staff I met during my stay. From check-in reception, who actually walked me to the elevator, to the houskeepers I passed, to the bar and restuarant staff at Ric's, to check out reception. Wow. I expect great service from SPG related hotels, and get it everywhere I go from New York to Montreal to Vancouver, but this really stood out. Top marks to Management at the Kelowna Four Points who really have created something special.
November 22, 2013
Rated 5 out of 5 by JohnnyCraig Refreshing Surprise
Typically when you hear or think of a hotel across the street from an airport you don' get too excited. Let me tell you how surprised and blown away I was with this particular property. From the quick and free airport shuttle to the minute i walked in the lobby it was simply blown away. The hotel is absolutely beautiful and welcoming. Staff was super friendly and I was immediately recognized as a SPG Gold member upon check in. Even other staff not serving me would state a friendly hello
I was told where all amenities were located in the hotel and was quickly checked in. The restaurant /lounge n the lobby was bright and modern and again the staff were very friendly and made great recommendations. I also had Breakfast the next morning there and it was terrific. The rooms are beautiful and very clean in every aspect. I will certainly stay there again no doubt and would certainly recommend it to anyone.
November 21, 2013
Rated 4 out of 5 by zazahilda Very accommodating staff
Thanks to the staff who handled a colour print job for my meeting with professional service.. Generous to print for me and not charge...
December 6, 2013
Rated 5 out of 5 by Phototraveler Really enjoyed our stay!
From the moment we arrived the staff were friendly and helpful. The room was clean with a lovely view of the Okanagan Valley. The onsite Rics Lounge and Grill Restaurant has a wonderful ambiance and serves up great meals. We will definitely stop here again.
December 1, 2013
Rated 4 out of 5 by Babs430 Great except for shuttle confusion
No great instruction for pick up. Had been sent an e-mail telling me to phone when I'd picked up my luggage.
I don't have a cell phone, couldn't find a free call phone (wasn't working) . Finally found someone who would call for me and then later found out the shuttle had been waiting somewhere else. Thus wasted a 1/2 hour at almost midnight.
BUT if they correct this flaw it's a beautiful bed and a great nights sleep. Lovely place but didn't have the time to really check it out.
November 16, 2013
Rated 4 out of 5 by DDKON Great location but...
Great design, comfort, amenities and location for travellers with an early morning flight from the airport. Our delux room for 4 was comfortable and clean. We had to ask for towels and wine glasses, but they were cheerfully delivered within 5 minutes. Serious lapse in service regarding the airport shuttle, though. We almost missed our flight because we waited 20 minutes for the shuttle which we were assured would be available upon check out. The stress was a sad end to our otherwise fabulous, relaxing vacation.
November 13, 2013
Rated 5 out of 5 by DSquared Close to airport
We chose the Four Points Sheraton Kelowna because our flight arrived late at night and we wanted to avoid the drive into town. When we arrived at approximately 11:30p.m. we were checked in quickly and efficiently. Our room was very comfortable and met all our expectations. Breakfast the next morning was very good. We returned later in the weekend for lunch and a glass of wine from their extensive selection. I would definitely recommend this hotel as it was clean, quiet, and comfortable.
November 12, 2013
Rated 5 out of 5 by StaceyB1967 Modern and brand new
If you need the airport, your basically right next door....the facility is so clean with the most comfy pillows & mattress to sleep on...having black out blinds is also a key ingredient to a good nights rest...I never heard the planes either, so well sound proofed...we stayed on the 4 th floor!
.. Included in your stay is complimentary coffee/tea at front lobby area, as well as a small coffee machine with coffee pods and tea in room. There is a lovely gym, smaller pool, hot tub, great water slide. There is also a complimentary area to use the Internet and a beautiful outdoor lounge area with comfy furniture to sit on. They also have a Rics lounge on premises. We absolutely loved staying here, even though its a short car ride to the centre of the city, cause this location is more on the outskirts of Kelowna. They are adjacent to the Okanogan University of B.C. as well. I'd highly recommend this brand new hotel.
August 26, 2013