Rated 1 out of 5 Not an SPG level hotel
I had never stayed in this hotel but since my other SPG options were all sold out I decided to give it a try (at some point change is also good).
My first bad impression was right at the moment I checked in: the front desk staff was not friendly and not knowledgeable of their basic tasks. I has to ask for my SPG level amenities, for the "Make a green choice" options and for my eventual "included breakfast". The answers I got was that basically all SPG levels are equal, that I wouldn't have my breakfast included (when in fact I did have) and the staff telling me I shouldn't go for "Make a green choice" since I would only earn 50 points.
Additional to all this: noise coming from outside to my room was LOUD. I could hear doors from other rooms opening and closing as far as the other end of the hall. Kitchen oil smell pretty early in the morning ensured my early wake up.
I was starting a pretty heavy work week and this two first Monday and Tuesday nights did not help at all for a good rest.
Service and some facilities are a shame since the hotel is pretty well located and has some nice worth visiting restaurants nearby (just like the Mex-Thai restaurant next to the hotel).
Four weeks away from this travel, still not have not received credit for my "Make a Green Choice".
November 23, 2014
Rated 2 out of 5 by whome This Hotel
Wireless service in my room is very poor, and apparently cannot be fixed. Telephones are not working, no wake up call, and for the second time in 2 days the hotel can't make change for a 200 peso note.
June 25, 2013
Rated 4 out of 5 by Steven87 Really solid hotel at a great value
Overall - this is a really great hotel. The facilities are solid, rooms clean and comfortable, and all with a modern feel. Great location as well - you won't see any Pizza Huts or anything like that in the area which I really appreciate. Fun restaurants all along this street as well. Flawless English speaking staff which was a huge help to me. As a gold member, my upgraded room surpassed my expectations (all the way up to a suite).
A couple chances for improvement:
-While staff were always very professional and polite sometimes things they said they would do either take much longer than is reasonable or it seems they may have forgotten? Things like bringing ice up to the room (because the ice makers on the floors weren't working) or room service or extra towels etc too an exorbitant amount of time. We had evenings when we requested ice for drinks but had to call again to cancel because 30 min had gone by without the ice coming and we needed to leave.
-The rooftop area didn't seem to be regularly cleaned and maintained so just don't expect to spend too much time there and you'll be fine.
December 28, 2012
Rated 1 out of 5 by Jgnarro Never going back
Front desk forgot to open credit at checkin.
Signed a restaurant account that afternoon.
Waiter called my room at midnight to asking me to pay the bill inmeadiatly as there was no open credit.
I answerd that I will talk to font desk first thing in the morning.
Waiter went to my room and knoked at my door, I decided not to open the door.
Complained at front desk that morning and recibed no answerd from manager.
At check-out a day latter, my bill showed additional restaurant charges not signed and with no name.
Never going back to that abusive hotel.
Makes Sheraton brand look bad.
October 24, 2013
Rated 1 out of 5 by Chimpy Frustrated
We have been disappointed with the service and accommodations at this hotel on various occasions.
June 16, 2014
Rated 4 out of 5 by GoBlue2011 Hidden Gem
The Four Points Colonia Roma is a hidden gem that provides both great value and attentive service for a stay in Mexico City.
The front desk staff was always willing to answer questions about the room, SPG privileges, or the local neighborhood. Also, the entire hotel was kept in fantastic condition by the housekeeping staff.
The rooms are large and had plenty of work and storage space, even for two guests.
Moreover, the hotel is in a fantastic neighborhood with plenty of restaurants/bars in walking distance, easy access to the Metro, and around the corner from a sitio (taxi stand).
April 6, 2013
Rated 5 out of 5 by DR230575 great hotel
LOCATED IN A GREAT ZONE, THE HOTEL IS VERY CENTRIC, BUT I LOVE MY JUNIOR SUITE, THE ROOMO SERVICE 24 HOURS A DAY DELICIOUS NOT EXPENSIVE AND THE PERSONAL RECOGNIZAED ME FROM MY FIRST VISIT THEY ARE PHENOMENAL,
March 26, 2014