Four Points by Sheraton

Four Points by Sheraton Memphis - Southwind

  • 4090 Stansell Court
  • Memphis,
  • Tennessee
  • 38125
  • United States
  • Map

Rooms & Rates

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  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.7 out of 5 by 47 reviewers.
Rated 4 out of 5 by Great front desk This place was great. I had the best room on the fourth floor and the front desk women were very very nice. It was clean and the towels were pretty thick. I also enjoyed the bar and restaurant. But the best thing about this place was the women at the registration. They made it easy and they are very accommodating even when I had a problem. Check in was so easy and quick and after a long ride from New Orleans I needed that! August 6, 2015
Rated 3 out of 5 by Friendly Staff Really nice staff. Friendly and welcoming in the little restaurant/bar. A very warm environment. July 25, 2015
Rated 5 out of 5 by Outstanding Service We hosted a two-day training class. The corporate & group sales manager was very accommodating answering all our questions. She was quick to return my calls & emails. Very much appreciated! The Sales & Catering Managers were super friendly and easy to coordinate with. The guest rooms were very nice, up to date, and clean; as well as the fitness center. The meeting room was clean & setup as promised. The staff was super friendly, attentive, and always available. The catering was outstanding. The food was excellent and the service was even better! We truly couldn't have asked for a better place to host our meeting. A big BIG thank you to Joan and Shelly. You made me look really good :) April 21, 2015
Rated 3 out of 5 by Cleanliness I visited the Memphis area for the holidays and stayed at this particular hotel. To my surprise the hotel lobby was nicely decorated with holiday decor , but the service I received and the condition of my room was appalling. Upon arrival there was a woman at the front desk on a personal call and placed her call on hold and greeted me with "yes..." Hmmm.... Yes I would like to check in....... My room looked clean from a glance. After settling in I noticed that the duvet and sheets on both beds were disgusting (highlighter marker stains, and dirt). When it was brought to the front desk attention they were slightly apologetic and sent housekeeping to replace the duvets. In addition I was refunded for 1 night stay when I felt like I should have not been paying to stay there. It was a total inconvenience and if you saw the way the duvets looked someone in housekeeping should have been fired that day. As I explained to the manager...in light of bedbugs and everything else that take place in hotels, there is no reason for things like this to happen. As a SPG hotel I was very disappointed and I will never stay at that hotel again. January 10, 2015
Rated 1 out of 5 by cash not accepted I DID NOT have a good check in experience! I plan on contacting your corp. offices to discuss. Problem: My wife and I do not use credit cards, Cash only always! My wife was very embarrassed when she tried to check in to your hotel, but was not allowed to use cash for her incidentals $50.00 deposit. She was told that a credit card was required! That is not good business. I did not think I would ever see a time in the US that CASH was not accepted!! Do not expect any more business from our family. Thank you and looking forward to your response. October 27, 2014
Rated 1 out of 5 by very rude I arrived at hotel at 3:30 check in is suppose to be 3:00 woman at desk said it would be 15 - 20 minutes on rooms , 45 minutes later I walked back to counter and ask about rooms the girl did not remember who I was when 6 of us had been 15 feet from counter with buggy full of luggage the whole time, she ask someone they said rooms were ready , got to rooms 1 out of 3 was still not clean so we left to go eat came back room was clean but the dirty dishes were still in floor in hallway next to door, they never were picked up, was told they would take $20.00 off room for wait, after I got home checked account they did not take anything off, and noticed the $50.00 hold charges that are suppose to be credited back upon check out are not showing credited back am being told may take 14 days which is ridiculous it should immediately being showing a pending transaction, so now I have to deal with that, one room you had to wiggle handle inside toilet tank to flush toilet breakfast we had to wait forever for sausage and bacon when breakfast had not been going maybe 30 minutes and was barely anyone eating, ice machine on our floor looked like it hasn't been used for months , very rude people never saw 1 smile that I remember, would never stay again October 21, 2014
Rated 5 out of 5 by This hotel has great features Great room, great service, great staff. September 29, 2014
Rated 4 out of 5 by Always an issue..... I like the hotel and location but there always seems to be an issue. Normally it is the quality of food but this time I could not get on the preferred floor, sent to a room where there was someone in the room and then finally on the first floor :-( September 28, 2014
  • 2015-08-27T09:24:35.916-05:00
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