Rated 3 out of 5 by TyLG Cleanliness
I visited the Memphis area for the holidays and stayed at this particular hotel. To my surprise the hotel lobby was nicely decorated with holiday decor , but the service I received and the condition of my room was appalling. Upon arrival there was a woman at the front desk on a personal call and placed her call on hold and greeted me with "yes..." Hmmm.... Yes I would like to check in.......
My room looked clean from a glance. After settling in I noticed that the duvet and sheets on both beds were disgusting (highlighter marker stains, and dirt). When it was brought to the front desk attention they were slightly apologetic and sent housekeeping to replace the duvets. In addition I was refunded for 1 night stay when I felt like I should have not been paying to stay there. It was a total inconvenience and if you saw the way the duvets looked someone in housekeeping should have been fired that day. As I explained to the manager...in light of bedbugs and everything else that take place in hotels, there is no reason for things like this to happen. As a SPG hotel I was very disappointed and I will never stay at that hotel again.
January 10, 2015
Rated 5 out of 5 by lovemyfamily Great Hotel!
Everything about this hotel met or exceeded our expectations. It was clean, new, had a great heated indoor pool, gym & large rooms with separated sitting area. The area was nice too. A lot of restaurants and shopping close by.
Totally worth the money or points.
July 17, 2013
Rated 4 out of 5 by zlzoul Nice stay
Stay here for one night for a business trip. A nice stay overall, nice, room and lobby are functional and clean, restaurant is nice, and friendly staff everywhere.
Got double charged on breakfast but got this problem solved very quickly. Overall, it's a nice experience for my short stay.
November 9, 2013
Rated 5 out of 5 by Angeleta48 Service of Excellence
Our Baseball team recently stayed at your facility on 06/06/2014, I could not say enough about the service, the cleanliness the decor the overall experience, exceeded my expectations..It was outstanding
June 9, 2014
Rated 5 out of 5 by Neci2012 Nice Hotel
This hotel exceeded my expectations.The hotel and area were nice, and there were plenty of places near by to get additional food. The only issues I had were that there was a huge stain on the bed skirt, and when I called to have it changed the front desk said that no one was available, and that I'd have to wait until the next day to have the issue resolved. The other issue was that we had a long wait time when trying to get additional towels. Other than those things the hotel was great. The wifi had a great connection, the pool was clean, and the room was spacious. I'll be using this hotel again, and would recommend it to my friends and family.
July 9, 2014
Rated 1 out of 5 by Butterbean67 cash not accepted
I DID NOT have a good check in experience! I plan on contacting your corp. offices to discuss.
Problem: My wife and I do not use credit cards, Cash only always! My wife was very embarrassed when she tried to check in to your hotel, but was not allowed to use cash for her incidentals $50.00 deposit. She was told that a credit card was required! That is not good business. I did not think I would ever see a time in the US that CASH was not accepted!! Do not expect any more business from our family. Thank you and looking forward to your response.
October 27, 2014
Rated 3 out of 5 by m3mp715 Room Cleanliness
Bathroom floor was not clean
June 13, 2014
Rated 5 out of 5 by Schatzgal Comfortable Beds & Clean Room!
It was a nice surprise. It seems here lately, I have been continuously disappointed in hotel rooms, but I thoroughly enjoyed my visit. The room was exceptionally clean, the beds were dressed in white sheets, white comforters and each bed had four pillows. I slept great! The staff were attentive when needed. The breakfast is not complimentary, but can be included in an online deal. The breakfast was good. It included sausage gravy, biscuits, scrambled eggs, grits, bacon & sausage, muffins, waffles, cereals, fruit, juices, milk and coffee. Plenty to eat. Unfortunately, I did not get a chance to experience the pool / whirlpool. I would definitely recommend this hotel and will stay here again.
August 13, 2014