Rated 1 out of 5 by gastto Really outdated NOT GOOD
This is a remodeled old hotel and IT SHOWS
not nearly as nice as other hotels in area and the most expensive ... I had people in other hotels during this stay.. I could compare.
Elevators the slowest I have ever seen 10 minute waits often common unless you were lucky enough to have it at your floor when you called for it. I guess a plus was, you got to get to know the other guests while you waited.
VERY small pool. Too small for the guest load at the hotel while I was there. My kids and I left the pool because of over crowding.
At 4 pm my room had not been serviced and housekeeping was gone off my floor had to call to get my room serviced.
In an area with very poor cell service.
NOT A GOOD HOTEL!!
The desk and restaurant staff would fix anything I asked, however at the Sheraton WHY SHOULD I HAVE TO ASK?
August 4, 2014
Rated 5 out of 5 by BetsyGoBlue Perfect Jacksonville Beach hotel
My sister & I spent 3 nights at the hotel while in Jacksonville for appointments at Mayo Clinic. The location was very convenient. What a pleasure to return to the Four Points by Sheraton Jacksonville Beach each day. Every staff member was welcoming, friendly, and helpful. Our room was clean, had a wonderful set up with a separate sitting room, desk, & 2nd TV area, the beds were comfortable, and the decor was modern & fresh. We had spectacular views from our balcony which overlooked the Atlantic. The breakfast buffet was delicious, convenient, & fairly priced. The hotel even offered a complimentary "BBQ & Brew" meal one evening during our stay. We were also able to enjoy the pool area and appreciated the large sun umbrellas. We highly recommend this hotel.
May 11, 2014
Rated 4 out of 5 by Monty88 Nice beach hotel
We enjoyed our stay. I wish they had more rooms with tubs. My wife had a broken foot and the majority of the rooms have showers only. Several inconsiderate customers tracking sand thru the lobby and elevator area when they could have rinsed before entering. The room was nice and cool with a great view. The staff was very nice.
August 18, 2014
Rated 5 out of 5 by Roast Hidden Gem on the Beach
This hotel was a hidden gem on the beach! The staff, especially the front desk staff and Christine at the bar, were wonderful! The beach is right off the lobby and the hotel is in a great area. The room and view of the ocean are incredible!
August 17, 2014
Rated 5 out of 5 by sydart11 Very Nice
We had a great experience. The hotel was perfect for our needs. Will stay there again.
August 13, 2014
Rated 3 out of 5 by jackbo14 the hotel has a great location
The room bedroom door would not stay open, the mattresses was aligned with the bed frame. The bed comforter was dirty. I was told I had to wait until housekeeping arrive before it could be corrected. There was blood on the comforter. Housekeeping was not informed by front desk, I had to tell them.
August 10, 2014
Rated 5 out of 5 by Hillary28 Perfect Honeymoon Spot
My husband and I chose this hotel for our honeymoon! Our room had a beautiful view of the ocean and was very spacious. I also want to add that I'm a stickler for quality sleep and the sheets and pillows were amazing! At least a 600 thread count. It is also in a perfect location in that there are two restaurants within walking distance of the hotel. I have recommended this hotel to my mother and sister who are planning their getaways soon.
August 7, 2014
Rated 5 out of 5 by Topher70 Great Place
With your small pets, family, & local attractions, this is the place that you want to stay. The staff is incredible and even called my kids by name. Front Desk (Dennis) is a reason that I will be back again and again.
August 10, 2014
Rated 1 out of 5 by Johnstongirl11 Manager did nothing about dirty underwear in bed!
The first night I was there, I found dirty underwear in the bed. I mentioned it very nicely to the front desk staff and they said they would tell the manager and nothing was said about it again. They did nothing to try to reconcile that they put us in a dirty room. Also, I decided to check out early and never said anything about not having to pay for the final night and the front desk lady was very rude and acted as though I was making her life rough by checking out early, when in all honesty I just did not enjoy staying at this hotel and was so ready to leave that i was willing to cut my losses on my last night. Will not stay here again and I race at Jax beach 5 times/year. I also will not recommend to any of my race partners. I used to work in hospitality and I would have done soemthing to compensate the fact that dirty underwear were found in a just cleaned bed :(
August 6, 2014
Rated 5 out of 5 by Addielang Great experience
Terrific experience at this hotel; amazingly friendly and helpful staff, great little breakfast buffet and everything looked clean and new.
May 27, 2014
Rated 5 out of 5 by interculturalmichael Superb Hotel
Excellent Hotel! Will stay there on my next visit to Jacksonville Beach!
August 9, 2014
Rated 4 out of 5 by Shus10 Family and Pet Friendly
We had a lovely weekend at your hotel. Very spacious suite type arrangement. Beautiful ocean view from every room. The only complaint is the a/c unit is so loud. When running, impossible to hear the ocean, or the TV even. Not sure what can be done, as it is Florida in August...you need the a/c on. Otherwise, very family friendly and we love that we could bring our dog along also!
August 5, 2014
Rated 5 out of 5 by criss38 Great for relaxing
Our trip was so relaxing. The weather was perfect. The room was clean and quiet with a great oceanfront balcony. Wish we could have stayed longer! The grill and chill was a tasty surprise!
August 6, 2014
Rated 5 out of 5 by LandA Very Restful
Hotel is right on the beach. Each room has an ocean side view with a balcony. The beds were incredibly comfortable. I forgot to check what brand mattress it was, because I would buy one for my own house. Staff very nice. The area surrounding the facility is clean and safe. Lots of nice restaurants within walking distance.
August 4, 2014
Rated 5 out of 5 by CS123 perfect spot on the beach- business or pleasure
This is a newly renovated hotel and exceeded my expectations for a Four Points property. The rooms were large, clean and comfortable. The king suite had a good sized living room and the balcony was large and private. The staff was incredible- very kind, efficient, professional. From the front desk staff to the conference room coordinator to the bartender- all were a pleasure to interact with. The gorgeous beach is right there. There was small but well appointed gym open 24 hours, books available in the library, a small store and a bar as well as quick and tasty room service. I will be back! Thanks for a wonderful stay.
March 13, 2014
Rated 5 out of 5 by Floribama Great views and location
This hotel with its simple relaxed style is located right on the beach with wide open views from the rooms. This hotel is very secure for guests with room keys needed for entry into bathrooms, snack rooms, etc. Walks to restaurants, shops, and other is right outside the door. There is also a walkway for bicycles. Cleanliness is obvious and the room has plenty of closet space. This is not a hustle bustle place but a quiet hotel near much for a relaxed visit. The hotel staff is so courteous and friendly, actually seeming like they enjoy their jobs.
June 2, 2014
Rated 5 out of 5 by Simon11 Great Stay
Had a great stay at this property. There was some minor work going on as this is a new property, but the room was great and had nice size balcony. Received a platunum welcome gift with candy and a hand written thank you card. Staff far exceeded my expectations and made my stay more enjoyable.
February 7, 2014
Rated 5 out of 5 by sjlucas Fantastic Property
I found the Four Points Jacksonville to be a amazing new property that was wonderfully decorated and an amazing location - right on the water. All of this was eclipsed by the staff that was fantastic.
February 24, 2014
Rated 5 out of 5 by bh2222 Excellent Hotel
The room and staff were very good. This will be the only hotel i stay during trips to Jacksonville.
February 10, 2014
Rated 4 out of 5 by Kari2014 Great Location
Great Location in Jacksonville beach. Great Staff. Was on vacation though and bar did not open until 5pm and did not serve lunch....Bummer
August 1, 2014
Rated 5 out of 5 by Gatormom7 This hotel is very comfortable and convenient
Every room has an ocean view. I don't know if all the rooms have a living room with a sofa bed and a bedroom but ours did making it more comfortable for families. Although we didn't eat there, the breakfast buffet looked yummy.
July 29, 2014
Rated 5 out of 5 by Teoperp Excellent facility by the beachfront
Excellent facility by the beachfront
July 30, 2014
Rated 5 out of 5 by Mercedes38 Great access to beach
Wonderful place to enjoy the beach.
July 30, 2014
Rated 5 out of 5 by EC1229 Once again the Sheraton saved the day!
On Saturday of this past weekend, our air conditioning at home went out. Living in Florida and it being the middle of the summer, it left my family with a very uncomfortable night sleep on Saturday. Very early Sunday morning, I called the Four Points Sheraton on Jacksonville Beach to see what they had available. Not only did they get a room ready for us, they told us to head on over and they would get us checked in. We live in the area and would have never stayed there due to proximity, however, it is now our favorite new get away! The room was fantastic; clean, plenty of room for the four of us and the staff was amazing! We can't wait to go back for a longer stay!
June 24, 2014
Rated 5 out of 5 by 63Saint Short Vacation
A great place to stay if you have a few days to spend during the summer. Right on the beach. Recommend going during the week. Suites are excellent all have an ocean view. Yes, going again!
July 26, 2014
Rated 5 out of 5 by Dan696 Hotel Upgrade
The new upgraded and refurbished features to this hotel are beautiful. Very chic and classic.
July 27, 2014
Rated 5 out of 5 by TCarlson12 Awesome experience and hotel
We booked 5 rooms as it was my wife's birthday and she and a bunch of girlfriends that joined her. The staff was amazing at helping us to organize it, get us in early, and provided great accommodations to make this event special.
In addition, Four Points did a great job renovating this hotel and the rooms are very nice. I don't think that you can find a better place to stay in JAX Beach.
We will be back again for sure!
July 21, 2014
Rated 5 out of 5 by Windjammer This hotel is awesome!
I had a bad experience with another motel, had to check out early but explained the circumstance to Four Points and they put me and my 2 yr. old dog in a room immediately. Their beds, linens, towels are so soft,cuddly.
May 27, 2014
Rated 5 out of 5 by NickJB Weekend
The hotel staff did a great job and were very friendly. From the moment we checked-in until our late checkout, the staff did a great job. The hotel was very clean and updated. I would stay again. Thanks.
July 23, 2014
Rated 4 out of 5 by Cafe Great Location!
early check-in, good location with ready access to beach; friendly and helpful staff, good accommodations
May 27, 2014