Rated 4 out of 5 by CCO65 weekend at the beach
The hotel was very nice, the rooms were clean and decorated well. I was disappointed that the hotel did not offer some sort of free breakfast. I also went down to see if I could get an extra bottle of water (the hotel gave 1 complimentary bottle in each room) and I was told each room could only have 1 and they could not give me another one. I would think giving someone who is paying $329.00 a night an extra bottle or 2 of water would be good customer service. I also found out after I checked out that I was charged more than my friends in the next room. I am not sure why but am planning on calling in the morning to find out. The customer service failed in my opinion. The staff was friendly but the hotel itself did not offer any of the extras a lot of other hotel chains offer.
July 6, 2014
Rated 5 out of 5 by Gatormom7 This hotel is very comfortable and convenient
Every room has an ocean view. I don't know if all the rooms have a living room with a sofa bed and a bedroom but ours did making it more comfortable for families. Although we didn't eat there, the breakfast buffet looked yummy.
July 29, 2014
Rated 5 out of 5 by Teoperp Excellent facility by the beachfront
Excellent facility by the beachfront
July 30, 2014
Rated 5 out of 5 by Mercedes38 Great access to beach
Wonderful place to enjoy the beach.
July 30, 2014
Rated 5 out of 5 by 63Saint Short Vacation
A great place to stay if you have a few days to spend during the summer. Right on the beach. Recommend going during the week. Suites are excellent all have an ocean view. Yes, going again!
July 26, 2014
Rated 4 out of 5 by Marc0725 This hotel has a great beach location.
Great place for fire works show on the Fourth. My entire family enjoyed the breakfasts and the courtesy of the staff and management.
Very clean with the exception of a previous occupants underwear under the chair in the bedroom. Room temperature was responsive to the thermostat but the vent was right over the bed creating quite a cool breeze. Elevators a bit slow. Great beach location with reasonable rental opportunities for chairs and umbrellas.
July 9, 2014
Rated 5 out of 5 by Dan696 Hotel Upgrade
The new upgraded and refurbished features to this hotel are beautiful. Very chic and classic.
July 27, 2014
Rated 4 out of 5 by tomrossi77 Great location!
My wife and I stayed here for our anniversary and really loved the beach location. You are just steps away from the beach!
- Right next to the beach and all kinds of activities.
- Staff was super nice and courteous
- Spacious rooms. We want to go back with our kids!
- Best satellite TV setup I've ever seen in a hotel. Two HDTVS, simple to use and plenty of channels. I hope Starwood will be using this in their other hotels soon!
- Wifi was spotty and kept requiring us to re-enter our access code. Kind-of a pain with all the iphones, ipads, etc.
- Pool is pretty small. Check out the pics online. Not that big of a deal since you have the OCEAN.
- A/C in the room was a bit loud and seemed to either be cold or hot. When it blew it was freezing right on you and when it cut off you would get warm quick.
- Based on experience with other SPG hotels, it seems like more of an SPG 3, not SPG 4.
July 14, 2014
Rated 5 out of 5 by NickJB Weekend
The hotel staff did a great job and were very friendly. From the moment we checked-in until our late checkout, the staff did a great job. The hotel was very clean and updated. I would stay again. Thanks.
July 23, 2014
Rated 5 out of 5 by randy270 This location is Fantastic Especailly the Staff!
I had a reservation for Sunday that i needed changed, due to my employer paying for the same date at another hotel. Taylor was an outstanding help and even called her GM to get it done for me , she really went above and beyound to help me the guest out! Upon arrival I still had a slight issue with the original deposit etc, but the staff and GM went above and beyond again to get me checked in and worry about resolving everything else later! The entire staff from the breakfast staff to the housekeeping staff were all very friendly and it was just a great place to have a leisure family trip! The room was also VERY comfortable and view great, I will be recommending this location to others and visting it again soon!
April 30, 2014
Rated 4 out of 5 by RBL123 Average Staff, Nice Hotel
The hotel's location is extremely desirable with a gorgeous beach view. However, the staff are not too warm or willing to go out of their way to help (except for one that was very helpful on Sunday night when I was locked out of my room).
July 17, 2014
Rated 2 out of 5 by GoHerd Plumbing Did Not Work Properly
Toilet would not flush. I called the front desk and was told someone would be right up, After an hour, I called again. A gentleman came and plunged the toilet, It flushed ok - ONCE, By the time we realized it was not working properly, we were in our pajamas and did not wish another visit. We used the lobby toilet the next morning. When I complained the next morning, the clerk was polite and said she would report it to maintenance. When I objected to paying $200 plus for a room without a working toilet, she said she would notify the manager but there was nothing she could do,
February 22, 2014
Rated 4 out of 5 by RFam1 Wonderful location, great staff, nice room
My family spent the 4th of July weekend in Jacksonville Beach at this hotel and couldn't have been more pleased. The location and grounds front and back are terrific and the room was very comfortable and clean. The only thing that could have improved this stay would have been to have the sofa bed as padded as the regular bed. But it's a sofa bed, so yeah...
July 9, 2014
Rated 5 out of 5 by gulfport2014 hotel met and exceeded our expectations
our hotel was a first for our grandson and we loved every minute.
July 20, 2014
Rated 5 out of 5 by kimmiejean Great Location
You are right on the beach. The rooms are newly remodelled and the beds are comfortable. Very clean, and the staff is wonderful. I would highly recommend this hotel.
July 16, 2014
Rated 5 out of 5 by PattiJP Jensen Annual Retreat @ 4 PT Sheraton,Jax Beach
Love the facility and will definitely return each year..
One thing that was a real shock was that breakfast was not a free buffet as we were told it was ..I do recommend that the facility offer the free buffet for seniors as well as the Children UNDER 8 yrs if age..I had a sml glass of skim milk /fruit and 2 tiny waffles w/syrup at at cost of $10.00 plus tax. We wondered why no one was earky that morn ffor breakfast..
June 28, 2014
Rated 5 out of 5 by Laker32 Nebraska Getaway
The Sheraton JAX Beachfront was voted as the best hotel by the family during our recent vacation to the area. The rooms, staff and location was excellent. We really liked not have to drive anywhere to go to restaurants, shopping or groceries. And the beach was great.
July 10, 2014
Rated 5 out of 5 by globetrotter130 Stylish and Comfortable
This hotel has the best possible location on Jax Beach, if you want to walk to dining and shopping options. My wife loved the style & decor. It's modern, clean, chic, and tasteful throughout the public areas and the rooms The staff was attentive and accommodating at all times. We asked for a hide-away bed and it arrived before we had finished unpacking. We changed our minds and asked for extra bedding and it arrived within minutes, with a smile - no attitude. They somehow keep the lobby clean, despite the wet & sandy guests returning from the beach which is virtually a few feet away. They have a handy wash-off area for removing sand; multiple card-key entrances that make getting in & out convenient, without having to use the main lobby. The ice-maker, elevator and air conditioning were all in perfect working condition. Breakfast is well maintained, clean, and genuinely helpful staff will bring you any special request you may have. Our kids loved it - great connections for X-box. The 17-yr old adopted the living room as his "man-cave". The shower was a joy - lots of pressure. Can't find any faults worth mentioning - we enjoyed the hotel stay too much. And the beach is fantastic, so don't think twice. Next door to a life guard building that a local told us was just added to the historic register. The place has a good feel to it! I travel for a living and routinely stay in 5-star hotels and resorts. For a casual beach get-away, this hotel, and its staff (and the management that pulls it together) offer a great experience to their guests.
July 21, 2014
Rated 5 out of 5 by JacksonvilleFirstTime Jacksonville Secret
Great place to stay. Wish the room were a little bigger. To be fair we had two adalts and three kids.
July 14, 2014
Rated 5 out of 5 by HeavenlyJane Blown away with this hotel
Was a pleasant surprise to discover this is a suite hotel. Every room is a ocean view with a balcony. Everything was top notch. Loved the little details, like the library in the lobby with book guests can take to our rooms. We will definitely return to this hotel.
July 7, 2014
Rated 5 out of 5 by rb72 Great sleep and great location
Our room was very comfy and the location is perfect for a romantic getaway.
July 14, 2014
Rated 1 out of 5 by Tallynasty NEVER AGAIN!
We paid for a suite that sleeps "6" people. No were on the site did it tell us that you only get 1 parking pass and everyone else has to pay for parking. It's $5 for every time the car leaves the lot! Between that and how rude the lady was when we checked in I will never stay at another Sheraton again.
July 1, 2014
Rated 5 out of 5 by RandyB26 This hotel has great features.
Great locations, nice shower whirlpool tub combo
July 12, 2014
Rated 4 out of 5 by mc1498 Great place to stay on the beach
The hotel was nice and clean. All staff was kind and helpful. I would recommend this hotel to anyone.
July 6, 2014
Rated 3 out of 5 by Steve1213 Mini Vacation
Overall, our stay was nice because of the beach and going to a Dave Matthews concert in town but there were some things about the hotel that concerned both myself and my wife...
I'll begin with this because to me it's basically the most important thing followed closely by cleanliness. The first thing I noticed was that the lobby is completely open for anyone to just walk in from the street or from the beach and go to any of the six floors without a keycard. It makes sense for the front doors to be open to guests but there should be a keycard system on the gate that opens from the beach and there should definitely be a keycard system which would prevent someone from getting on the elevator and using the elevator to get upstairs to where the guests are staying. There were people in the hallway on the 3rd floor who didn't look like they were guests and there was a young guy and girl basically having sx (pants pulled down and shirts on the ground) in one of the elevators around 9pm when my wife and I were going to the elevator to go down to the car for dinner. Needless to say, we used the stairs.
The lobby seemed very new/clean and you could tell that someone must have been mopping the tile in the lobby fairly regularly because there would be foot prints and sand coming in from the beach and then it would always be gone and clean when I'd walk by just a short time later. When I first entered the room, both my wife and I agreed that it smelled bad (like dirty cleaning water or a dirty hospital) and there were a ton of small issues like gross dental floss wrapped around the drain in the shower, what appeared to be a used tissue on the floor next to the bed, unfolded towels on the counter, mugs which had clearly been used and then placed back next to the coffee maker on the counter, and stains on the comforter. Also, it would have been nice if the cleaning staff would have opened the curtains to the sliding glass doors because it was extremely dark and uninviting in the room when we first entered. Also, at 5 star hotels and some 4 star hotels where we've stayed in the past, we have received a call from the front desk to check on us and make sure we were happy with everything about 20 minutes after we first went to our room. No one at this hotel called us to see if there were any issues with the room and it's obviously not a big deal but it would have been nice to explain how dirty the room was and see about moving. We could have called downstairs ourselves but we just cleaned everything ourselves because we had to leave to meet friends. Basically, the point is that little things can make a big difference and there were many little things that were overlooked in this hotel.
The restaurant downstairs was clearly an afterthought for the hotel. It's extremely small, it's out in the middle of everything in the lobby so it's not a very comfortable place to sit and eat, the service there was slow, it's expensive for what you get, the food is mediocre at best, and the hours are terrible. The thing that seems so insane to me is that the hotel is twice as expensive as other hotels that are rated much lower and those other hotels at least offer a free continental breakfast. It would have been nice to be able to go downstairs and have breakfast for free each morning considering how much we paid for the room. Also, other hotels in the immediate area such as Hampton and Marriott offer free buffet breakfast every day so it makes me question why I chose to stay at Sheraton.
There really isn't much to say about the elevators other than they were shockingly slow. The place has three elevators, it wasn't ever very busy the entire time we were there, and it would literally take the elevator 3 to 5 minutes to get downstairs from the time we would press the button. That may not sound like a long time but trust me, it is.
Checking out was a little confusing because no one told us anything at all and we didn't get any kind of a printed receipt under the door or anything on the day we were supposed to checkout. I've always received a printed bill or at least an email on the day I'm supposed to checkout from basically every other hotel in which I've stayed. When I went down to the front desk to make sure there was nothing I needed to do the girl at the desk seemed happy to have another room empty as opposed to thankful that we had decided to spend our time and money in their hotel. Again, not something that's required but it would have been nice.
Overall, the hotel was fine for a short stay. It's obviously cashing in on its location and that's fine it makes sense. However, it would have been nice to feel a little more welcomed and secure at the hotel, and I would have liked it if the room had been cleaner.
July 18, 2014
Rated 5 out of 5 by Lovegodess Location
I loved being on the waterfront and the beach view was great!
June 23, 2014
Rated 5 out of 5 by UGAFAN AWESOME!!
Enjoyed every minute of my stay! The hotel was very welcoming, the beach and Joe's Crab Shack are steps away from the hotel. I will definitely be staying here again. LOVED IT!!
June 16, 2014
Rated 5 out of 5 by SnowLady Awesome!
The hotel is beautiful and clean. The people who run the place are so very friendly.
February 12, 2014
Rated 4 out of 5 by Gregg5114 Excellent Hotel - surpassed my expectations
I was pleasantly surprised with my stay. The location was easy to get to; easy access to a beautifu beach; wonderful views of the ocean from my room; the food was excellent, both the breakfast buffet the and room service; and the hotel and my room was in perfect condition at all levels of detail. Seemed like a brand new hotel, though I think it has been there for a while and likely has been remodeled.
April 18, 2014
Rated 5 out of 5 by dsborep This hotel was great for access to the "Never Quit" Event weekend activities!
My friends and I will be back next year for sure!
June 2, 2014