Rated 3 out of 5 by Norzi Clean and comfortable
Clean and comfortable hotel. That's about it. Not really located too close to anywhere of importance. A fair walk to the Gaslamp, a little closer to Little Italy. Seemed a little dark in the room and just basic facilities. No bar fridge which seems to be the norm in the USA.
Good for sleeping only not for spending time in.
September 12, 2014
Rated 3 out of 5 by sk1212000 Rooms don't look anything like the pictures
The decor, furniture and style of the rooms looks nothing like the pictures. I looked at one other room before the one i ended up staying in. So either i was given/shown rooms that had not been updated and so only a part of the hotel is redone vs. all 220 rooms or the pictures are from a different hotel.
Also had to ask about Gold for life arrival gift options
July 23, 2012
Rated 4 out of 5 by cocobop Weekend getaway
Nice room facing the harbor. Quieter than expected considering the closeness to the airport and freeway. Park on the street to avoid the $26 valet parking
October 1, 2014
Rated 4 out of 5 by Luigi107 Great location beside litty italy
Staff are what make this hotel great. Everyone was very helpful and nice. Free shuttle was on time and less than a 10 minute ride. Great view of the Bay from our 14th floor room. Fitness room was new and has everything you need.
Only downside, the internet was very slow, unusable on 1 night.
September 28, 2014
Rated 4 out of 5 by Brentceoxo Quaint little hotel
We stayed here as a "stay-caction" for labor day. The staff was friendly, the room was comfortable and nicely appointed, and the pool was great, because no one was there! The location is a bit off the beaten path, however, for the price, everything was great.
September 4, 2012
Rated 1 out of 5 by CaliforniaWife Don't expect a nice or relaxing stay here
Upon my late night arrival, it took over an hour for the rude front desk staff to check me in, after multiple "it should only be 10 minute" promises. No apologies or attempts to accommodate me and my family. The next day, after a long day at Sea World, we returned to the room, hoping for a nice relaxing night without any mishaps. Unfortunately, we returned to a dirty room with unmade beds and no clean towels. I thought at least after the check-in problems, they would not have forgotten to clean the room! The only solution the front desk could offer was to move me to another room. So at 1AM we had to pack all our stuff, wake up a sleeping six year old, and move to a new room. All without any help or apologies from the staff. Needless to say, we checked out the next morning. I would never stay here again.
June 27, 2012
Rated 5 out of 5 by planejaneLA Very impressed
The location of this hotel was fantastic... close to Little Italy and Gaslamp. I was impressed with the level of service given to my friend at check-in and once arrived into the room. The room was fantastic, as was the view. My recognition as a SPG member was superb. My stay here was shorter than I had initially hoped, but I hope to return again as the level of service received here by the staff was prob one of the better experiences I've had among the Starwood hotels.
December 6, 2013
Rated 4 out of 5 by Pixie2 Home Away From Home
So, I was in San Diego for a conference that was supposed to end at 5:00 pm and instead ended at 12:00 pm. And, my flight didn't leave until after 10:00 pm. So, I had 10 hours to "kill" and no "home base". Fortunately, even though I had already checked out, I was able to use the hotel as my home base and found the staff really accommodating: they gave me a good recommendation to a nearby nail salon, gave me access to the pool, kept getting my bag out of storage so that I could access my things, etc. I then had a great meal at the bar and a great conversation with the bartender (Brandon, I think?). Thanks for making what could have been a odd day surprisingly pleasant! ~Achee
August 14, 2014
Rated 1 out of 5 by naxiya Staff needs to be ReModeled just like the hotel
1. Staff does not know how to be 'friendly'... Supervisors are double the treat as staff when it comes to being polite to their guests.
2. Parking is NOT free!
3. Take your pillows if you can, if you don't like mushy pillows in which your head literally gets buried
4. Make sure to check your belongings before you check out, because they will give a run around to obtain your item back.
May 7, 2013
Rated 4 out of 5 by JuneSunshine Great value in downtown San Diego
This uncommonly-shaped round hotel is a great choice for the downtown San Diego area. It is suitable for both personal as well as business trips. The hotel, and the room I stayed in specifically, are good quality. I especially enjoyed my room accomodations, and the breakfast service in the top floor meeting room. My room was very much like that in a luxury hotel - honestly, except for a few little touches, the rooms are comparable to those in fancy hotels I've had the pleasure to stay in. It was really nice to breakfast in the top floor and view both the bay and the planes landing at the nearby airport.
June 20, 2014
Rated 4 out of 5 by airplane Convenient location
All the stuff is polite and nice. Rey checked us in on Thanksgiving Day, even he had to work on holiday, he was cheerful. Overall we would definitely stay here again b/c close to Gaslamp and freeway, convenient location and the stuff is always helpful.
November 26, 2012
Rated 3 out of 5 by Bluesz Too close to the noisy st!
The hotel is just right beside the busy street (1St ave). Even though I was on the 12th floor, I could not sleep well because of the noise (cars & trucks passing by). Except that, I think everything is fine.
August 5, 2012
Rated 1 out of 5 by BangBangBang BangBangBang
I was pretty excited about my stay in San Diego, I was there visiting a law school I am considering attending. The building is a pretty cool looking cylindric building but upon entering I saw what would be bothering me for the rest of my stay-- TONS of CONSTRUCTION. This construction would be the bane of my relaxation. The noise felt like it was in the next room over. Constant hammering, drilling, and smacking kept me from enjoying my mini vacation. Maybe I was just a victim of circumstance because of my timing and I could potentially envision if the facility is upgraded and the construction subsides then it could possibly be a nice place to visit. I wasn't so lucky,
April 14, 2014
Rated 3 out of 5 by Travel0714 Average Hotel
The bed is very comfortable. If you do not need to walk to anything and will be driving to your destination, then this facility will be fine. The breakfast was disappointing. It had a cold bagel, sweet muffin, banana... It's too bad they didn't have oatmeal or something healthier.
September 21, 2014
Rated 2 out of 5 by lokeiko What you get as SPG member
is an upgrade to a room with partial bay view instead of the I-5 freeway. Rooms are as expected nothing special. Very informal eating area with min. or no snacks. Shuttle service is not organized to take you within 3-5 miles radius but ONLY the airport. Expect a 30min. to 1 hours walk to Gaslamp Quarter, Seaport Village, Harbor and convention center. No guest service attendant but only front desk person. Expect a knock from maid service even though your checking out that morning.
September 12, 2013
Rated 2 out of 5 by pdquinn17 Too far away from convention hall.
I had to be at the convention center at 7am and the breakfast was always 45 minutes late. I tried to order a philly on 2 different days,no meat. Next to freeway.
September 20, 2014
Rated 5 out of 5 by CABenn Great Experience
The staff was terrific-very responsive to needs and issues. I will definitely stay here again on my next trip later this month.
September 19, 2014
Rated 3 out of 5 by Mikey3 Valet Parking
I've stayed at this hotel many times and successfully parked the car myself. I did not appreciate the mandatory valet parking now in place. It just makes it awkward and expensive to consider reasonable gratuity to the valets for this unnecessary service for anyone who wants to go and return several times during their stay and their car is 30 feet away! Don't like it....
July 9, 2014
Rated 3 out of 5 by ksonke A few disappointments
Adlie at the front desk was wonderful.
I had to call the front desk three times about our Wifi not working. Finally someone came to our room on the fourth day and had me connect my laptop by a cord right into the internet port. But my phone still would not connect to Wifi. Frustrating.
Airport shuttle needs to start before 6am. Not impressed that we had to pay for a taxi because we needed to leave at 5am.
A lot of walking to and from the conference center - next time I will stay closer to the center or on a trolley line
I was an SPG member and when our room was cleaned our bottled water was never replaced
August 15, 2014
Rated 5 out of 5 by California100 Excellent stay, even extended by a day!
This Four Points Sheraton more than met my expectations. I was here for a business meeting, and decided to stay at the Sheraton -- a perfect place for business travelers. Attractive, centrally located, free WiFi, breakfast included, and very competitively priced. The room was well appointed, with a modern decor, with comfortable pillows (non-down). The bathroom countertops are granite, and the rooms are comfortably sized. There was a continental breakfast made free to us, while their restaurant was undergoing renovations.
My assistant had not sent my handouts for my talk at my conference center, the day after my check-in. The next morning, the Four Points Sheraton staff helped me print out the necessary documents (for free!) and even helped staple a few copies together. They went above and beyond. The hotel staff were exceedingly understanding and courteous. Later, they provided a map of the area, and made restaurant and other recommendations.
As other reviews have mentioned, this property is not a luxury hotel (like the Ritz or Four Seasons). This is an excellent mid-range hotel, with terrific staff and a small gym, and good wifi. I felt well taken care of, and even extended my stay by a day (and chose to stay at the same property). Perfect for the right traveller.
April 24, 2014
Rated 4 out of 5 by Imbrugli Good stay
Good value for a good room in a good location. Five to ten minute walk to Little Italy, fifteen minute walk to train station, twenty minute walk to Gas Lamp, thirty minute walk to Petco. Bring your walking shoes!
May 6, 2014
Rated 4 out of 5 by CatLA2014 It doesn't do what it says.
It was one of those busy summer weekdays that we made a booking for 2 nights. The Valet is great but it's a lot more expensive than the other hotels around. They said we will be served a continental breakfast but it was not even close to calling it a continental breakfast. It was awful. They need to work on that. The beds were the only thing that I liked in the room. They were so comfortable. There was no microwave, no refrigerator in the room. When the housekeeping came to clean, they didn't even change the pillow covers or the blankets, not even vacuumed the room. All she did was, fix the beds, clean the bathroom and change the bed sheet.
Overall, I would not recommend this hotel to anyone because the service is not worth spending plenty of money.
June 27, 2014
Rated 5 out of 5 by LeeP24 Good for Money
They stay was a good value. I would like to see a better setup for ice and snacks. They need a much better selection. The staff were very nice and accommodating.
September 2, 2014
Rated 3 out of 5 by Jazziemari Good for business travel
If you're traveling for business, this hotel has all the amenities required.
September 2, 2014
Rated 4 out of 5 by JBD44 Helpful staff - Good accomodations
This is a comfortable hotel, and easy to find and use as a base for further exploration of San Diego. The neighborhood location seems a little out of the way, but it is walking/driving distance from all that San Diego has to offer. I would recommend this hotel to those that are budget conscious, yet like slightly upscale amenities.
August 30, 2014
Rated 1 out of 5 by SGL49 Poor experience
Not a good property, perhaps the among the worst ive stayed in among the Starwood brands. Im not sure what was remodeled lately but it still needs terrific work. Very uncomfortable beds, dirty guest cooridors, just not attractive in any sense. Upon my arrival, no one was present at front desk (i felt like I was checking into a roadside motel late at night). I redeemed a Platinum Suite Night Award and I received a standard double. Im not sure Suite Night Awards should be eligible at this hotel. There was nothing "Suite" about it. Staff was just ok
September 30, 2013
Rated 3 out of 5 by Dave2353 Disappointing 2nd visit
This is the second time staying at this hotel.
Visit 1 - recognized for loyalty and Gold level status. I was upgraded to a 16th floor room with availability. Wifi is HORRIBLE!!!!
Visit 2 - No recognition. No upgrade. Still HORRIBLE internet.
August 27, 2014
Rated 3 out of 5 by Dlong005 June Stay
The beds are comfortable and clean and the rooms are quite large. However, the carpets in the rooms are in desperate need of cleaning so bring flip flops or socks for walking around in the room.
June 27, 2014
Rated 2 out of 5 by AJ73 Disappointment
I arrived at the hotel with a pleasant greeting, but when I asked about my SPG number being loaded into the system I was told that my name wasn't recognized. I explained that I get emails all the time so I would look one up and provide the number later. When I got up to my room I was disappointed to see that my door was very close to another in almost an alcove. It made me nervous and I didn't feel safe. Someone entering or exiting the room next to me would be VERY close and somewhat secluded from the hall. When I tried to enter the room, the key had not been activated so I had to go back down. I got it activated again and then I went up to find my room. It was an average hotel room. What was unacceptable was the paper thin walls. I could hear everything next door. There was an infant and toddler in the next room. The infant was screaming at 5:00am and then the toddler was fully awake talking, etc. Additionally, the alarm clock had been set for 3:00am. Alarm clocks should be turned off after each stay. Upon checking out, i gave my SPG number from an email that i showed the attendant on my iphone. She pulled up my name with no issue. She used my name which is exactly how it was spelled on my check in documents. I would have missed out on my points if I hadn't said anything. I explained to my husband and boss that I will NEVER stay at this hotel again.
July 1, 2014
Rated 4 out of 5 by Phob good location
Nice hotel, well kept, nice people. Did not need the surprise that it cost an extra $20.00 a day to park our rental car. The desk clerk and I reviewed my confirmation and there was nothing in there about a parking charge. Manager would not waive the fee. That was disappointing.
June 9, 2014