Rated 2 out of 5 by Braham100 Clean and comfortable room, but awful facilities
We stayed at this hotel hoping that it would be a great one, as it had just opened its doors a week or two before. They are definitely still trying to figure things out; it took me forever to find the gym (all signs took us to the garage level, but it was actually outside right next to the lobby area); they only have this little 'concession' like area which works as their restaurant- literally, it may have been about the size of a regular room (maybe a little bigger, but not much so). The gym itself was also very disappointing, only one treadmill, one escalator, and one elyptical machine, plus some free weights. The lobby's men's bathroom was filthy at best. Staff was nice, but unfortunately the hotel itself had much left to be desired. I never write reviews (I should), but I felt I really needed to say something about this one hotel.
May 31, 2012
Rated 1 out of 5 by Pinnacle Charged me an extra $80
This is not the greatest Four Points you're going to find, but I found it to be a better hotel than I expected based on the reviews.
My problem, was being charged an $80 charge for some kind of room hold (as a deposit for any expenses I might incur). This is completely normal, but it wasn't refunded to me. A few days after my stay I called and was told it would be gone within a day.
After a week it was still there and I had to dispute the charge with my credit card company (which just happens to be an SPG AmEx). Finally, after 29 days I was refunded the $80.
This was way too much hassle for something that shouldn't have happened, and had I not been paying attention to my statement they easily could have gotten away with taking $80 from me.
April 11, 2013
Rated 1 out of 5 by CaliforniaWife Don't expect a nice or relaxing stay here
Upon my late night arrival, it took over an hour for the rude front desk staff to check me in, after multiple "it should only be 10 minute" promises. No apologies or attempts to accommodate me and my family. The next day, after a long day at Sea World, we returned to the room, hoping for a nice relaxing night without any mishaps. Unfortunately, we returned to a dirty room with unmade beds and no clean towels. I thought at least after the check-in problems, they would not have forgotten to clean the room! The only solution the front desk could offer was to move me to another room. So at 1AM we had to pack all our stuff, wake up a sleeping six year old, and move to a new room. All without any help or apologies from the staff. Needless to say, we checked out the next morning. I would never stay here again.
June 27, 2012
Rated 3 out of 5 by sk1212000 Rooms don't look anything like the pictures
The decor, furniture and style of the rooms looks nothing like the pictures. I looked at one other room before the one i ended up staying in. So either i was given/shown rooms that had not been updated and so only a part of the hotel is redone vs. all 220 rooms or the pictures are from a different hotel.
Also had to ask about Gold for life arrival gift options
July 23, 2012
Rated 4 out of 5 by Scarab Ecellent Place To Stay While in San Diego
The hotel has a very good location in the heart of San Diego. Staff is excellent in reception, cafeteria, and room service. Check in and checkout goes as fast as top ranking hotels, in a friendly smile and comfortable atmosphere. Certainly, I will stay in that hotel during my next visit to San Diego, and I will recommend the hotel to my friends. Money value is great.
December 13, 2013
Rated 1 out of 5 by naxiya Staff needs to be ReModeled just like the hotel
1. Staff does not know how to be 'friendly'... Supervisors are double the treat as staff when it comes to being polite to their guests.
2. Parking is NOT free!
3. Take your pillows if you can, if you don't like mushy pillows in which your head literally gets buried
4. Make sure to check your belongings before you check out, because they will give a run around to obtain your item back.
May 7, 2013
Rated 5 out of 5 by planejaneLA Very impressed
The location of this hotel was fantastic... close to Little Italy and Gaslamp. I was impressed with the level of service given to my friend at check-in and once arrived into the room. The room was fantastic, as was the view. My recognition as a SPG member was superb. My stay here was shorter than I had initially hoped, but I hope to return again as the level of service received here by the staff was prob one of the better experiences I've had among the Starwood hotels.
December 6, 2013
Rated 4 out of 5 by Brentceoxo Quaint little hotel
We stayed here as a "stay-caction" for labor day. The staff was friendly, the room was comfortable and nicely appointed, and the pool was great, because no one was there! The location is a bit off the beaten path, however, for the price, everything was great.
September 4, 2012