Rated 3.2 out of 5 by 41
Rated 1 out of 5 by SGL49 Poor experience
Not a good property, perhaps the among the worst ive stayed in among the Starwood brands. Im not sure what was remodeled lately but it still needs terrific work. Very uncomfortable beds, dirty guest cooridors, just not attractive in any sense. Upon my arrival, no one was present at front desk (i felt like I was checking into a roadside motel late at night). I redeemed a Platinum Suite Night Award and I received a standard double. Im not sure Suite Night Awards should be eligible at this hotel. There was nothing "Suite" about it. Staff was just ok
September 30, 2013
Rated 4 out of 5 by ricky6 Great location, however...
he hotel is at a perfect location to walk to Little Italy, the Gaslamp Quarter and more. The front desk staff is extremely helpful. The onsite restaurant was closed for a remodel, so the hotel provided free continental breakfast during our stay, a thoughtful touch. A couple of issues though: the bathroom lighting is poor, and the storage is almost nonexistent. Plus, only a contortionist can reach the toilet paper while using the toilet. As for the bed, the mattress did not appear to be a "Four Comfort" as advertised. It was not nearly as comfortable a bed as at other Starwood properties. All in all, this Four Points hotel is better suited for business travelers. Given a couple of improvements, we would stay here again.
April 28, 2014
Rated 2 out of 5 by notpleased22 not up to standard
not up to the starwood standards
December 10, 2013