Rated 3 out of 5 by addaddE Return customer in a month
This is my second day in a month. Like last time, I was excited to arrive this " Smell Wonderful" hotel. Staff were different from last stay. The receptionist was polite but could not make me feel welcomed. Room felt the same as last time, very nice but bathroom was out of shower gel (or unless the dispenser was full but the shower gel came out just very tiny bit when pressed ). I had to use shampoo for body wash instead.
One of the lamps didn't work. I had to test different light bulb and found out it's the outlet problem. I plugged it to a different outlet and it worked. Overall, experience was ok. Might try different location next time.
July 13, 2014
Rated 2 out of 5 by kvdh Only if you're desperate
I'm sitting here in my room at 11 pm listening to every word of the guy on the phone in the room next door and the rumble of every semi blazing down the 101.
Wanting to drowned out this drone I pick up my iPad to maybe catch a podcast... oh that's right my iPad has been bricked since I checked in to this dump yesterday.
According to the staff, the Wifi here has issues with Apple products... its normal they say. Well maybe I'll crack open the laptop and get some work done. Oh wait... now my laptop doesn't want to connect either. After 3 or 4 retries I manage to get a 100 kbps connection. Yay! Where am I again? Oh, that's right, Silicon Valley. The irony.
March 20, 2014
Rated 1 out of 5 by JLH64 Bad Experience
Sink was leaking, carpet was soaking wet and no response rom front desk.
July 23, 2014
Rated 4 out of 5 by HGST2014July Four Points, July '14
Temperature control for the room was substandard, IMHO.
I needed to open the window in order to get any air circulation, resulting in being subjected to freeway noise.
July 21, 2014
Rated 3 out of 5 by stopover4 1 night
Clean rooms and nice staff. Very usual for a hotel this big to have 1 ice machine and was very far away. Obviously need more ice machines because when I did find it it was out of ice.
July 20, 2014
Rated 1 out of 5 by HotelGuest72013 Dissapointing service all the way around
I booked here based on a recommendation from a couple getting married. The rate seemed good and the location perfect. When we arrived, it took about 10 minutes to locate a clean room. The first room we were shown smelled of smoke and we asked to be switched. Another room was found and this one was satisfactory. We went to the wedding and returned around 10 pm with our 2 kids wanting to get ready for bed since we were going to San Francisco the following day. We couldn’t find a parking spot anywhere except for around the back of the hotel and had to walk most of the way around the hotel to get into the lobby. When we got to our room, my key didn't work. I went to the front desk to find out why. I was informed our room had been switched and that the hotel staff had physically moved all of my personal belongings to a new room. They told me another guest had prepaid for that exact room and it shouldn’t have been given to me. I was told they had no way to contact me, but I got e-mails from them confirming my reservation and when I made the reservation, I put in my phone number as was required. That number wasn't even tried. I understand mistakes happen, but I feel it is unacceptable to have my personal items be moved anywhere, by anyone besides me, without some sort of approval by me. After being assured that everything was moved, we went to take showers only to find there was no shampoo in the dispenser in the shower. To make things worse, when packing up to check out the next morning, we realized a book and a toy that my 4 year old daughter had brought were missing. We called the front desk and they said they would look. After about 15 minutes, they called and said no one was answering the door. I told them we need to do something because we are headed out now. After another 10 minutes, I went to the front desk and they were calling the guest in the room and woke them up. Then they asked the guest to look for it. After the guest couldn’t find the items, they asked them to look again. I told them not to bother the other guest since it wasn't the guest's fault and if I was that guest I would be upset. The items were not found and my wife had to carry my crying daughter to the car. I have never had an experience like this at a hotel and would not recommend this hotel to anyone.
July 28, 2013
Rated 4 out of 5 by MSJ05 This hotel needs to have parking available for guests
The night I stayed at this hotel location, there was a local band playing at the adjoining building establishment that caused hotel patrons to look for parking out on the street and not in the friendly and convenient area of the hotel parking. I know this isn't a common thing that happens but when it does, they need to have them park on the street, not the hotel guests.
July 15, 2014
Rated 3 out of 5 by ojmh Coffee in the AM
The room is clean. It seems that it was built for king bed because it has space for other furniture in the room. A bit awkward in the design.
The lobby should keep the coffee pot full. The hot water pot was empty, the coffee pot in the lobby is empty at 10AM on a Sunday and when we asked, the staff pretty much shrug his shoulder to wave us off. Not very nice.
July 14, 2014