Rated 2 out of 5 by drmlsherwood Great Location, nice facility, could not get our room cleaned
My husband and I stayed at the Sheraton for four nights with two other couples. I made the reservations for three rooms for four nights. On the positive side: the two of us were allowed to check in one day early (10pm Christmas night), there was free Wifi, parking was very manageable, the staff were very friendly, we had a nice room in a great location. However......we reserved a king room and were given a room with two double beds. That is an issue for us - I barely slept in such a small bed with my husband.
We had major issues with the cleaning service. The 1st day our room was not cleaned at all. I called the desk at about 5pm and was told that housekeeping had left for the day. The second day we left the room at 9am and I requested a clean room before 12pm. We returned with two other couples about 3:30pm. Our room was not cleaned. The third day our room was not cleaned until we called and requested service (about 4pm) and the other two couples also had issues getting their rooms cleaned. The next morning (our fourth day) I again requested service at about 8am. Our room was not cleaned when we returned at 4pm so I had to call and request service again. The other two couples had one room cleaned and one room still dirty (they were side by side). Ironically, the day we checked out they knocked on the door early and and asked to clean our room - the ONE day that we had the note on the door asking for privacy. VERY frustrating.
We tend to get up early and explore and return to clean up and go out for the evening; I can't imagine this is very unusual. A small room (expected in NOLA) for five days, with a tiny bed, and a messy room and no towels, was pretty difficult. I travel to NOLA at least once a year and I will not return to this hotel, regardless of the cost.
January 1, 2015
Rated 5 out of 5 by Ganurse Location, location,location
This was a great hotel, right on Bourbon Street, yet amazingly quiet. Will most certainly come back
December 17, 2014
Rated 3 out of 5 by bchiasson average overpriced
Great location but that's about it! Not fancy at all. Paid for location. $300 a night for an average hotel is a bit much especially when you get in late and find out the bath tub stopper does not work. All I was offered for to make up for this was $30 off which covered the parking for one night. I'm an SPG member. You'd think they treat us a little better.
December 8, 2014
Rated 5 out of 5 by klh60 Had a Great Time
We chose to stay in this hotel based on proximity and access to Bourbon Street for our first New Orleans visit. We were not disappointed!!! Stay here if you want the full Bourbon Street experience. It is loud, irreverent and loads of fun. The hotel went out of the way to provide evening security since it is on Bourbon Street and saw to our every comfort. We WILL return.
December 1, 2014
Rated 4 out of 5 by Ken1050 ThanksGiving Weekend
Hotel with great location it is older but clean.
If you want a quiet location do not book room on the street, the cortyard rooms are the way to go.
We had a fantastic weekend there and will be back!
December 1, 2014
Rated 4 out of 5 by south11 great rooms
wonderful beds, great TV, nice bathroom and a good nights sleep
November 29, 2014
Rated 5 out of 5 by voodoo4 awesome location
This hotel is located in an awesome location for visiting the french quarter, NOLA. The rooms are nice and the staff is always friendly and for being located on bourbin street the security is always in place.
November 26, 2014
Rated 5 out of 5 by Rebel52 Room was very nice, was quiet at night, attractive pool
The room was very nice, it was quiet at night, the pool looked very attractive, it is in a wonderful location for all the French Quarter happenings. Would truly recommend this hotel.
November 19, 2014
Rated 3 out of 5 by JWBJL Great location
Great location for a visit to Bourbon St./French Quarter in the middle of all the activity.
November 14, 2014
Rated 4 out of 5 by SM2010 this hotel was much more classier looking than I expected
Hotel might do well by improving food availability and price for room delivery. I would especially recommend making coffee readily available in the lobby. I cant sleep on Pillow mattresses and know of many others who feel the same. i like a good solid firmand flat mattress.
November 9, 2014
Rated 5 out of 5 by Halloween Another Excellent Stay
Best hotel on Bourbon Street. The staff is excellent and ensure everyone has a great time. The rooms are decorated tastefully and the beds are very comfortable. Would highly recommend the Four Points on Bourbon!!!
November 7, 2014
Rated 5 out of 5 by smunshi Amazing staff
Can I just say that the staff was incredibly accommodating. I needed to store breast milk after check out, and they made it happen. I needed a private room for pumping and they made it happen.
Thank you for making this nursing mother's travel just a little bit easier.
November 7, 2014
Rated 5 out of 5 by Halloween Excellent Hotel
This is our 12th stay at this location and we could not be more pleased. The entire staff is fabulous and very accommodating. The hotel is very clean, the rooms have recently been updated, the beds are divine and the location can't be beat. Will always stay at the Four Points Sheraton on Bourbon.
November 5, 2014
Rated 5 out of 5 by isayletsroll Hotel Overall
Every thing was perfect. The rooms are not large but it did not really matter to us. We were only there to sleep and spent much of our time in the French Quarter.
The bed was the most comfortable bed I had ever slept in. I have since ordered the pillows and pillow cases. The mattress is coming next.
We staid in room 403, close to the elevator and ice machine and had a private balcony with a side view of Bourbon St. Since if was in the middle of October there was noise to keep you awake from the streets below. The temperature range was perfect. Low 60's to highs around 80. Great for touring the Quarter.
By the way, we took the Amtrack train down from Memphis, $50.00 bucks each way and the cab fare to the hotel was less than 5 min. The cab fare was only $8.50. A total of $58.50 to come from Memphis to hotel front door. Winner Winner, chicken dinner. Cheers
October 23, 2014
Rated 5 out of 5 by Barrettgr Great location and people
Great location to enjoy the bars and local food. Great staff helping us with parking, bags and local questions.
October 17, 2014
Rated 3 out of 5 by nicki3 Mixed review
The hotel has a great location, the staff is generally helpful. While I am on board with the go green program, I have to comment on the slow pace housekeeping moves to clean a room, in nearly 5 hours absence my room was not cleaned when I returned.
This has not happened in any other hotel I was in. And it was repeatedly. This definitely needs improvement. Otherwise OK
October 16, 2014
Rated 5 out of 5 by KatieAnn Sheraton knows how to spoil these girls!
Perfect location, great balcony (worth every penny!) and the most attentive staff I have ever experienced. Our manager John was wonderful. Made us feel like we 'belonged' to the hotel, and made us feel safe and welcomed back every time we returned. Neal was a fantastic surprise, as he was quick and knowledgeable with advice for our eating, and dancing needs. This 'Girl's Trip' was a great success, first of all because of the girls, and second because of the Sheraton and it's stellar staff. Oh, and super comfy beds. We miss you guys already!
October 8, 2014
Rated 5 out of 5 by Sharon90024 Location*
This hotel is situated right in French Quarter
on Bourbon Street. You can easily walk there
from Canal if you take bus or trolley. The room is very nice with nice, comfortable bedding. The valets are very helpful. You can have a nice reasonable breakfast in their
October 2, 2014
Rated 5 out of 5 by JustJack Great location
Good place to stay on Bourbon St. but still quiet. We really enjoyed our stay.
September 29, 2014
Rated 5 out of 5 by garenkore Excellent Location
The location of the hotel is right in the middle of the action of Bourbon Street. The front desk staff were very helpful and accommodating. The guest room bathrooms could use some updating but overall a great experience!
September 29, 2014
Rated 1 out of 5 by jada674 unhappy
unhappy with some of the staff ac did not work in some rooms cleaning service never vacumed
September 27, 2014
Rated 5 out of 5 by Jenn8971 Ideal location and facilities
this hotel is located on a great central corner of the French Quarter. We have been staying here every year for the past 4 yrs and love it. the staff is very friendly, nice pool and patio and we love the balcony rooms courtyard side as they are so quiet yet right there on Bourbon
September 24, 2014
Rated 4 out of 5 by MaceC concierge
I was so impressed with the help we got from the gentlemen in concierge. We were staying in the New Orleans for four days and he mapped out the best restaurants. He showed us where to go and not to go and possessed a wealth of information. I have been a Starwood Platinum member for over ten years and the concierge at the Four Points in the French Quarter was by far the best.
September 24, 2014
Rated 5 out of 5 by Harleydude This hotel was very clean
I booked this room on the spur of the moment. The desk clerk was helpful and responsive to our needs. The room and the entire hotel was very clean.
September 23, 2014
Rated 5 out of 5 by Alexmk44 Beautiful Hotel
Stayed here for a Mary Kay event and it was absolutely fabulous!!! The food was beyond great!!!!
Entire staff was incredibly nice they knew who we were when we drove up and took care of every detail for us.....wonderful staff and hotel!
Thank You Four Points for being a GRAND hotel ;-)
September 22, 2014
Rated 5 out of 5 by 1Southerner Surprised and Delighted
The hotel staff, room quality and cleanliness, and location in the Quarter were all first rate within the realm of Four Points properties. My expectations were exceeded in every detail. A special thanks to the staff for supplying a superior grade accessible room. Although a corner balcony room on Bourbon/Toulouse had been reserved it was not accessible as described but I was given a really great upgraded room that was quite accessible. This hotel was both a surprise and a delight. I did not eat in the hotel because there were other dinner plans made at one of the many fine establishments close by (enjoyed The Flaming Torch on Magazine & Octavia). My only disappointment was not related to the hotel but to the Starwood Points exclusion of which I was not aware: If a reservation is made shortly before arrival it is often only available as a "PREPAID" rate and cannot be cancelled...so no points are given even when the SPG AMEX is used for payment. I would like to have earned the 4x points rate and would have had the reservation been confirmed just a bit more in advance. Although this hotel is a conversion of the old "opera house" this is not really evident in the since of historic charm...but it does reflect some of the Quarter's elements of style. My room had two nice antique reproduction furniture pieces (Bombay dresser and Bombay chest night table). Beds were comfortable beyond expectation and the bathroom was large and spotless as were the main and sleeping areas of the room (it was an executive accessible room but sized at > 500 sq ft). It could have provided adequate comfort for four (two queen beds) if needed...and was quite spacious for one or two. The room quality was superior to lower level rooms at the Ritz N.O. or the Westin Canal or the "W" FQ and room styling was not quirky or oddly out of character for the FQ surroundings. Nice courtyard and pool area. Many balcony rooms on Bourbon, Toulouse, and the interior courtyard. The parking is expensive but not above most other secure, private, covered valet service garages with in/out privileges and is within the hotel's large footprint (Bourbon & Toulouse). This is a solid winner for a mid grade facility and places you in the heart of the Quarter. I had hoped to eat breakfast on the balcony but it was probably good not to be too close to the Bourbon Street activity during the evening hours. I will return to this hotel in the future when possible and may try either a Toulouse or courtyard balcony style room if not returning to the same room enjoyed on this visit.
September 21, 2014
Rated 4 out of 5 by F1reCh1ef Small but nice!!
Nice room a bit small for 2 full size beds. When I made the reservations I was told I had a confirmed room with a King size bed so it was a surprise to have the 2 full beds for my wife and I. Bathroom was small compared to other hotels.
September 12, 2014
Rated 2 out of 5 by mrstlc04 Bleach in room
This was a birthday trip for my husband and I, We were suppose to have 4:00 check in, arrived at 5:00, there was only one person in front of us in line, and it took them at least 20 minutes to check her in, then we were told that our room wasn't ready,
She went to check why, and how long it would be, only to return and tell us that it was a maintenance issue, but wouldn't tell us what.
We were not able to check in until around 6:00, and when we arrived at our room the overwhelming smell of bleach met us in the hallway...it was so strong inside the room that it burned my eyes. AND my husband thought he had paid for a BOURBON street balcony, and it was actually a side street that wrapped around to BOURBON... We called the front desk, and they brought up a large fan that was blowing it out of room, and with the balcony door open, removed some of the strong odor, but it was August in NOLA, so it was HOT and the room still smelled like bleach all weekend.
The staff was very friendly and tried to be helpful, just upset that we were given a room that you couldn't breathe in. First and Last visit to this hotel. We visit New Orleans a couple of times a year, but I will not return to this hotel.
September 3, 2014
Rated 5 out of 5 by KCguy Great location
Arguably the best location of any of the large chain hotels in New Orleans in terms of Bourbon Street/French Quarter access. Staff is very good, especially in the restaurant during breakfast. The only suggestion would be to change the Four Points Breakfast for AAA Breakfast rates to include the buffet. Staying four days and only having one option was disappointing and created a lack of variety. It's almost worth going somewhere else for even a danish. Otherwise comfortable, albeit a little small, rooms, but what you expect in that area. Toulorose balconies are worth the price upgrade, and very quiet! I could tell the Bourbon Street rooms were loud 24 hours a day; street vendors/loud music played on the street all day/evening.
September 2, 2014
Rated 4 out of 5 by KristaH NOLA Visit
4 Points is located right in the heart of the action of Bourbon street. We requested a room with balcony overlooking Toulouse street which it did but it was far enough back that it didn't really give you a good view. Next time I would request the Bourbon street view. Room was good size, bathroom is very small but nice. If there had been a refrigerator in the room I would have given a higher rating. Getting unloaded upon arrival is a little hectic due to location but easy when you leave. All of the staff were extremely helpful and pleasant.
August 30, 2014