Rated 5 out of 5 by ByLisa Great staff and service
This was my first trip to New Orleans and it was for my daughter's wedding! Since I was unfamiliar with the area, I was directed to this location's events planner who assisted me with area vendors and their on-site catering service. Every question I had was answered promptly by phone call or email. The entire staff was always polite, professional and efficient.
July 30, 2013
Rated 5 out of 5 by Franny79 Awesum location !! Party wkend
This was a great hotel !!Great experience! Hotel was right in the middle of all the action, it was quiet..Roger was very sweet & helpful
September 16, 2013
Rated 5 out of 5 by Bhall1 Great hotel
We would highly recommend Four Points Sheraton! Great location, friendly staff, and nice clean room. We stayed in a king room and its the most comfortable bed I've ever slept on! We will return to this hotel!!!
August 24, 2013
Rated 5 out of 5 by babyjo air did not work
I love this hotal and the people the air in room 237 has only one vent this vent does not keep room cold.
August 21, 2013
Rated 5 out of 5 by Boyer1922 Amazzzzing Location
This hotel is right next to the best bar on Bourbon! Staff is very pleasant and works hard to ensure we were happy.
July 29, 2013
Rated 5 out of 5 by storesguy ?
The place was great as was the staff. Great room and service. Pool area taken good care of. Plenty of towels.
July 30, 2013
Rated 3 out of 5 by Susie53 Staff less attentive then in prior 6 years
I feel nothing really changed in the hotel. In fact in the last 6 years we have stayed there this room was in the worst shape I had seen. Not maintianed very well.
May 21, 2013
Rated 4 out of 5 by Palamino08 Bourbon St Fun!
I had a weekend conference that was held at your hotel and thoroughly enjoyed my stay. I was leery about staying right on Bourbon St but decided to give it a go. The desk was very forth coming with letting me know it would be noisy and so it was not a surprise that it was. I purchased some earplugs at a nearby CVS and that helped with that. I have to compliment the staff on assisting me in shipping some items back home so that I didn't have to take them on the plane. I just want to say thank you for helping to make my short but fun stay in New Orleans a great experience! I would recommend your hotel to anyone wanting to enjoy a stay in the French Quarter!!
October 8, 2013
Rated 2 out of 5 by fluffy personal needs improvement
Found the hotel nice but the staff in a couple of instances need some work. The way some of the staff interacted with us made me feel like we had offended them and/or had done something wrong. We had come in on friday night around 10pm and as we were getting the key out to show at the front door the person on that night made a comment of why we were not staying out later and said it with disdain.
We had inquired on getting a cab to the airport at 4am and the concierge looked at us like that was a weird request. They called 1 person and then said they had used up all their contacts. The bellhop got us a car and we asked where they will meet us either and he said in front of the hotel. Then an hour later talked us into having to share the cab with 2 guys going to airport. It ended up being 3 guys and another girl and the cab could barely hold us and me and my friend had to share a seat. I was surprised that this hotel did not have cabs waiting for the guests at all hours. It is bourbon street and there are always people needing cabs.
MY big problem is that we were made to feel that we were being difficult by the way some of the staff responded to us. This did not make me feel welcome to want to stay at this particular hotel again.
June 3, 2013
Rated 2 out of 5 by DMR57 Very disappointed
We've had a girls weekend at thie INN on Bourbon nearly every Veteran's Day Weekend since 1991. Often we visit twice a year. ALWAYS a Bourbon balcony room. ALWAYS! In house reservations, never any problems. Imagine our disappointment when we visit with our daughters and we are told that a request is not reservation. You'd think someone would have mentioned that when I initially called or two days before we left to make sure we were all set. We paid $350.00/ night for a view of a parking garage. From what we heard in the lobby we weren't the only loyal customers this past weekend to have the experience.
November 12, 2013
Rated 3 out of 5 by ChuDog Could have been great...
The room was nice, quiet, and beds comfortable. Staff was very friendly and helpful. The location is perfect, but you have to like the Bourbon Street atmosphere since the front entrance empties right onto the street. However, there was a leak at the air conditioner in my room (#514). I reported it on the morning of my second day. I do not believe anyone checked on it. By the end of the stay, the wetness from the leak had soaked the rug out as far as inbetween the beds, soaking anything that was on the floor like clothing and bags. If not for the unresolved leak and the accompanying discomfort, the stay would have been close to perfect.
April 30, 2013
Rated 5 out of 5 by OsoGrande98 Misleading with Reservation
When I made these reservations over the phone the location of the person taking the reservation wasn't at the hotel location. So when I put my request in for what rooms I wanted, I was told no problem it would be take care of. When the guests got to the rooms, they were on a totally different floor and nothing like I was told they would be per the call to make the reservation. The person at the front desk said my request for the rooms was not possible because they didn't have any rooms that I was requesting. Makes it very tough to request a room that the person taking the reservations has no idea if they actually exsist or not.
March 25, 2013
Rated 5 out of 5 by EKseattle Great staff at hotel
I was a little torn on how to review this hotel so I will base this review on the traveler that this hotel would attract as opposed to the pure business travel I just did.
For business..not the first hotel I would choose again. If I was here for fun, this IS the FIRST hotel I would choose.
It is right in the heart of Bourbon St and all that accompanies that.
My first 5 nights my room was fairly quiet even though facing bourbon st. I had a junior st that was comfortable. No mini bar or anything like that, but stores very close and waters and such available downstairs to purchase.
I moved to a Bourbon St balcony room for my last three nights. MUCH louder, but also more fun. Literally right in the action of all that happens. If you want to interact, ask for the second floor. 3rd floor and higher puts you mostly out of reach.
I ate breakfast quite a few times in the morning at the hotel and the price was great, there servers friendly and the food was excellent! (I only tried the omelets)
I had a few issues with my reservation and management went over and above on fixing the issues.
Again...would not necessarily be my first choice for a strict business stay, but excellent for relaxation and just having fun.
Clean, Comfy beds and friendly staff.
Last note...fitness center is right on site, but VERY small. Nice pool/courtyard, but didn't try them as the weather was too chilly.
March 9, 2013
Rated 3 out of 5 by SmallBiz Really nice hotel----but too noisy!
Although the hotel was nice in every aspect, being located on Bourbon Street in New Orleans was just too noisy. As this was for a conference, I felt obligated to stay at the conference hotel but after 2 nights (during the week---not the weekend) of getting only 2-3 hours of sleep I was happy to leave. Between that and the freak show right out in front of the hotel, I would not recommend this hotel to anyone but late-night party-goers. On the plus side, it was a nice hotel, great staff, and a decent restaurant. Perhaps a room on the other side of the hotel not facing Bourbon Street might have been better.
October 6, 2013
Rated 3 out of 5 by WisconsinBob Meh
Location can’t be beat in the middle of Bourbon Street. Room was unexpectedly small and cleanliness apparently wasn’t on the housekeeping training list. Visible dust in bathroom was more than one previous guest in cleaning schedule. One bath towel had a disgusting looking stain that completely grossed out my wife.
For the price charged for the room, I suspect there are numerous other options that could be better. The staff was accommodating at checkout and offered a reasonable discount upon learning of our experience. If a clean room that is not very spacious is not a requirement for you, then this hotel is fine.
June 24, 2013
Rated 4 out of 5 by CyndiG Location, location, location
No recognition of Starwood guest status, no pillow alternatives. Instead of offering feather, they supply one type, a feather/fill hybrid that is huge and very uncomfortable for a side sleeper.
On the positives, the room was quiet and the bellman was a jewel. We left housekeeping a tip each day and they never touched it. Clearly honesty is valued here.
. The negative, we over looked a parking lot and had two double beds. It was my birthday weekend and I'm a Starwood preferred, so why wasn't my king request honored? The staff simply looks at you like they aren't hearing you when you question.
Surprised it was a Starwood but I'd have to recommend it simply on it's wonderful location
September 4, 2013
Rated 4 out of 5 by Nike Ammenities
There are only 2 things I would like to see changed. 1. There should be some kind of hooks in the bathroom to wet towels or bathing suits. 2. I think a little more info at what is happening in the Hotel when you arrive. We did not know about the opera function in the bar until it was almost over. There was an announcement in the elevator but it was not that noticable. If such things were given to people upon registration it would help some of us to arrange our schedules to participate. Also there is no info on the hotel in the rooms. We did not even know there was fitness center This would be helpful
May 11, 2013
Rated 4 out of 5 by LindaCat Birthday Get-away
This was my first stay at this hotel. Staff at the check in desk was super nice to me, my room and bed was ready when I got there. I read reviews about people walking in their rooms and they were already occupied. This happened to two different couples the same weekend I stayed here. So when I got to my room, I knocked first, no reply, walked in and the room was clean, comfy and fully stocked with everything we needed. I was so relieved.
Location was right in the heart of the French Quarter and easy walking distance to where we needed to go.
Bed was super comfortable and room was quiet, I slept well.
This was an acceptable visit for me and I hope this hotel keeps up the good work, for we may stay here the next time we visit New Orleans.
February 19, 2013
Rated 4 out of 5 by DogLover12 Would love to go back!
I stayed here for a wedding and over all had a great experience! Perfect location for all the fun and action and even better with a balcony over looking bourbon! Don t expect it to be quiet, however, as it is located on bourbon st! Friendly staff. Hard to hear at check in though because of all the commotion. Rooms were much cleaner than expected. Be sure when u type the address in your gps to type in the address for the parking garage or you will never get there! The only reason I did not give 5 stars is because there is always room for improvement. A fridge would have been nice also!
March 19, 2013
Rated 3 out of 5 by danny713 The image the hotel portrays is superb.
The image of the hotel appears to be superb until you actually stay. The front desk personnel were less than friendly and personable, explaining that they are a full service hotel but not willing to provide any additional services. In my opinion the furnishings were below standard for the price of the accommodations. Only three towels were provided daily for two people and when asked for extra, they arrived several hours later. The restaurant was extremely over-priced so we didn't venture to try it. Loved the pool and patio area! We did not utilize the fitness center or the spa.
July 19, 2013
Rated 2 out of 5 by ClayO This hotel will become a great place to stay
This newly rebranded Four Points was our last stop on what turned out to be an uncharacteristically lackluster weekend of stays at Starwood properties. In many ways, we were very pleased with this hotel--the great location, very friendly staff at check-in (more so than at check-out) and valet, the courtyard and pool, and the general atmosphere of the hotel. But, there were some concerns. First off, they didn't have their full welcome materials assembled, just two free drink coupons--and we don't drink. (We asked if they could be traded for points, but they can't.) The lack of welcome items is somewhat understandable, given that they only rebranded about two weeks ago.
The rooms themselves were very pleasant on the whole, well-appointed and comfortable with a nice balcony. (Our balcony was shared with other rooms, not private.) The bathrooms were a little cramped. One of our rooms smelled slightly of mold; the other smelled of patchouli.
On Monday morning, we called to request a 4PM checkout and were granted our request. We made our breakfast and afternoon plans accordingly. However, about an hour later another employee called to say we had to check out by 2PM. No real apology or other accommodation was offered. There was no way to make this work with our original plans for a leisurely breakfast and some pool time and sightseeing with the family before I left for business, so instead we had to rush through everything and leave things out to get out by 2. As I showered before we left, I discovered that the shampoo and conditioner dispensers in the shower were both empty, and there was no other shampoo or conditioner provided in the room.
I believe all of the issues we experienced will be corrected in time. We hope to visit again once they have gotten on their feet and enjoy what I think the Four Points French Quarter really has to offer.
August 1, 2012
Rated 4 out of 5 by JIF05 Great staff and ammenities for a French Quarter Hotel
The hotel offers everything you need plus a convenient location if you want to stay near the French Quarter. Perfect for all the fun and festivities, but also a nice, quiet hotel with good security and comforts.
December 6, 2013
Rated 5 out of 5 by Halloween Exceptional Hotel!
You can't go wrong staying at the Sheraton Four Points - French Quarter. The staff is exceptional, the location can't be better and nothing beats spending time in NOLA. There are so many employees who make your trip special but a big shout out to Jonathan Silva (Guest Services Manager), Andy Le Bouef (Sr. Sales Mgt), Neil, Sean, Brandon (guest services), John, Sharita (front desk); James (security). I'm sure I missed a few as everyone is terrific. Thank you again for a great stay. See you next year!
November 5, 2013
Rated 4 out of 5 by Jones87 Very convenient, helpful staff
We enjoyed our stay, and the location was very convenient for walking in the French Quarter. If you wanted to drive anywhere in the evening, due to the one way street where you enter and exit the parking garage and the many blocked streets in the quarter, it is impossible to avoid driving in the horrible French Quarter traffic. Allow lots of extra time to get where you are going, or walk a block or two away from Bourbon and take a cab.
November 18, 2013
Rated 4 out of 5 by Maki12 Check in!
Upon arriving at hotel at 5:15 I was told as well as 4 other rooms in our party that our rooms were not ready! After being on the road all day & being excited to get our weekends started we were beyond disappointed & the front desk personnel offered no explanation, were unapologetic, & acted as if they could care less! Nothing was offered as far as compensation! Unfortunately we were not the only ones...lobby was full of baggage & guests! Have reservation at same hotel for Easter next year which will be cancelled. Unfortunate for the rest of the staff who were amazing!
August 14, 2013
Rated 5 out of 5 by Jussi157 Diligent staff
Excellent facility conveniently located. Differentiators from other SPG properties centered around unwavering commitment to customer service. After calling the operator to request various ad hoc items throughout my stay, they always promptly followed-up to ensure my requests were addressed. This is a level of customer service I have not experienced at any other SPG property, and I've stayed all over the world. Additionally, the front desk crew was always accommodating and courteous. Very proactive in ensuring we were having a good time and the hotel was exceeding our expectations. Despite all my travels, I've never written a review and felt obligated after the level of service I received at a Four Points property which rivaled some of the more high end properties I've stayed at.
October 24, 2013
Rated 4 out of 5 by loline Bar staff
I would like to take a moment to recognize your bar staff during my stay. Her name is something like Wanaa. I'm not sure of the middle consonant. she was quite busy but gracious and always took time to go out of her way for me. She always seemed to have exactly what I needed for me and my guests.
I must also say that in contrast, the cleaning staff did a quite mediocre job.
November 19, 2013
Rated 5 out of 5 by Cindy1621 Great Hotel
I would highly recommend this hotel to everyone..it has everything you can ask for and the location is perfect!!!
December 2, 2013
Rated 4 out of 5 by KB228 Wonderful Location
There are only two hotels on Bourbon Street and this is one of them. I will admit up front that the hotel can be a little loud (but what were you expecting?) and the rooms are in need of renovation. That said, the beds are comfortable, the rooms are clean, and the common areas of the hotel are well taken care of. The lobby requires a key for entrance after a certain time, which is great. The bar downstairs is fantastic. Omar, the bartender, was friendly and created delicicious cocktails. He was one of the highlights of our stay. This is not a luxury hotel, of course, but it is a great place and I would definitely stay here again.
Pass on the restauant. The food isn't that great and you're surrounded by delicious places in the French Quarter.
May 17, 2013
Rated 5 out of 5 by NorthernQueen Fabulous Find on Bourbon Street
Great Property, Great Staff, Great Location!
As first time visitors to New Orleans, was concerned about being in the middle of the "action" on Bourbon Street. No worries at this property! Stayed in a great room on the Courtyard side and it was very quiet! Hotel does a great job managing the Bourbon Street Crowd. Helpful friendly staff, good restaurant and beautiful "courtyard"! Housekeeping is really good and the beds and pillows are excellent. Coffee in the lobby at 6:30 am is a treat! Well maintained "balcony" property!
May 8, 2013