Rated 3 out of 5 by vj2013 great location
I rented one type of room (room with a balcony) and got a room with windows that didnt open and had a view of the parking garage (so dont expect to get what you reserved)
The room could have used a good cleaning.
Our car had a flat when we checked out and we were disappionted that the garage staff didnt make any attempt to inform us (even thow they knew) prior to us picking up the car. we would have sent AAA to fix it while we were enjoying NOLA instead of waiting til we were suppost to leave
March 18, 2013
Rated 1 out of 5 by Cush40 Outstanding!!!
1st stay for husband & I and we totally Loved it!!!!!
May 28, 2013
Rated 4 out of 5 by Jake1778 Worth it!
The site is well worth staying at. It's right in the heart of it and a very reasonable price parking is expensive at $30/night. Ill stay here again for sure. If I needed to complain about something it would be the room air conditioning. I like it cold at night, like a meat locker cold and the room ac couldn't do that. I did keep in mind it was a 100 out so my expectations were a bit unreasonable but all in all the room was cool. I should have asked the front desk for a fan!!
July 28, 2013
Rated 3 out of 5 by Seymour at the middle of everything but needs more work
was there for a work conference. Room was nice and clean - concerned that the balcony doors were unlocked (on 2nd floor). Very minor pet peeve, but I really like a list of the channels in the binder.
Wireless was down in the hotel rooms and the conference rooms for about 24 hours, and staff didn't seem too concerned -
Very glad I stayed on the Toulouse side and not the Bourbon street side. If you're there for work beward the non stop party noise from Bourbon street.
Lunches were excellent.
May 5, 2013
Rated 2 out of 5 by Dever Review
Because of faulty TVs in my first room, I had to switch rooms soon after my arrival, which was less-than-desired since I started my day in Europe and was tired.
On my last night (in the new room), I wanted to watch a game on ESPN2 and that channel did not work. I do find that two faulty tvs in two different rooms in three nights is not too acceptable.
However, the staff's reaction (especially Donnie, the service person) was as good as could be expected and they deserve commendation.
May 23, 2013
Rated 3 out of 5 by Mickey50 Great experience except for dining room
Front desk and bell hops were very helpful and the housekeeping staff was friendly, but the dining room breakfast service was very poor and the cost was way too high for the quality of the food. The location was excellent.
October 21, 2013
Rated 4 out of 5 The hotel is great location but could use some work
I loved our location & overall hotel but I think the housekeeping dept. could use some work. When we checked in our room was not ready and then when it was finally ready around 8 o'clock that night the room was still not clean the bathroom floors were still dirty and the room had a musty smell and the floors needed to be vaccumed as well. The closet had stuff on the floor from previous guest as well. The soda machines were not working on the floor and all the drinks were hot.
April 9, 2013
Rated 4 out of 5 by Dawn41 Nice hotel for Bourbon St.
The Bourbon St. Sheraton is nice for the area in which it is located. I have definitely stayed at nicer and cleaner Sheratons. But I believe the surrounding location must be considered. The staff were friendly and helpful. The gentleman who handled our luggage was awesome. He even packed the luggage into our van upon leaving the hotel. If I could change anything about the hotel, I would place towel bars in the bathroom and clean the swimming pool.
August 6, 2013
Rated 5 out of 5 by Danielle Love it!!
This hotel was amazing. Found a dirty sheet on the bed but they were quick to change it. The door man Neil was very kind and helpful to use. He needs a raise!! I will definitely come back!
March 18, 2013
Rated 4 out of 5 by suzie65 In the heart of all the action
Easy to get to all the sites that we wanted to see. Room was clean and bed was comfortable. It was nice to have Bourbon Street out the front door and a nice pool area out the back door of hotel
October 16, 2013
Rated 4 out of 5 by Reid47 47th Anniversary
Stayed there in the late 60s, loved it.
This stay, loved the hotel and staff, but not the location.
Burbon Street sucks compared to the 60s.
Much of the street caters to the disrespectful, the agressive homeless, and cons. Going from Burbon Street to the area along the River, e.g., Cafe Dumond, is like going from the gutter to the old respectful French Quarter. Will never stay on Burbon Street again.
September 1, 2013
Rated 2 out of 5 by DLM21 Great rate, location, needs paint
Stayed during the week at this property. Great location, but this property needs spruced up. I believe a little new fresh paint could help. Had a nice couple argue about New Orleans at 4 am. Smelled Cigarette smoke at 5 pm on the 2nd floor while getting on the elevator. Chairs in the restaurant were in need of replacement as nails were protruding out of the covering. The omelette was great! Staff was very nice and professional.
August 9, 2013
Rated 4 out of 5 by 55Classic Great Hotel For Fun But Can Get Loud
Great place to stay and party. If you want nice and quite may want to stay at the other Four Points Hotels. This is on Bourbon Street and is the best place to stay if you like the night life and won't mind being up late. Would not bring the kids since Bourbon Street can get kind of wild at night.
October 3, 2013
Rated 3 out of 5 by Buster73 Hotel staff accommodating; dinner unacceptable
Great location; good breakfast; great beds; hotel desk staff friendly and accommodating.
Very good security!
Dinner was unacceptable..especially for the price. Took way too long to serve.At least 11/2hrs. Seafood was frozen and old. Advertised lobster appeared to be imitation. Steaks were not anywhere cooked to order. Several had to send back. One guest was believed to have gotten food poison. Food was terrible.Breakfast was good and reasonable.
June 29, 2013
Rated 4 out of 5 by motordr Great Location
Shower had very little water pressure. Did not have enough electrical outlets. TV remote did not work. Vanity mirror did not work. AC was not adjustable. We did enjoy the hotel location and atmosphere. The little things mentioned above were not that important...it is New Orleans and we had other things on our mind. Really enjoyed our stay.
September 23, 2013
Rated 4 out of 5 by Michelle15 Bourbon Street action
I enjoyed the hotel because it was in the middle of all the bourbon street action. But at night you can also here the commotion. Our room was as soon as you existed the elevator and the noise from people getting off in the middle of the night was worse. The hotel is well cleaned and has a beautiful pool. Fitness center is quiet small and has no view to see. It is central from both canal street and the French quater. Love it! Would stay again.
June 3, 2013
Rated 4 out of 5 by SmiJTP Great location, friendly staff, surprisingly quiet
I was very impressed with the hotel. The rooms were comfortable and very clean, the staff was friendly and I appreciated the security at the front door.
I was surprised at home quiet the room was considering how crazy the street below was.
My only complaint was that valet was very, very slow at check out (very fast at check in and the valet was friendly and helpful) and the price paid for hotel guests was as much, if not more, than a non-guest.
November 10, 2012
Rated 4 out of 5 by Avidtraveller Bourbon Street Adventure
The Sheraton Four Points on Bourbon Street is in the heart of the French Quarter making it readily accessible on foot to many attractions, tours and beautiful walks. Of course, it also has all the boisterous fun offered by the 24 hour party scene. My room was on the 5th floor overlooking Bournpbon Street- so although street noise was easily heard- the room air conditioning suitably masked the noise for a comfortable sleep. Staff was amazing!
May 12, 2013
Rated 4 out of 5 by Connie Will be back.
Would recommend to anyone, Very nice, clean beds were very comfortable loved the pillows which I am very picky about. Right in the middle of French quarter, we had balcony facing courtyard, nice view and very little noise from street. Staff was great, food was excellent. Rooms a little smaller than pictures show but was still ok. We plan on staying there again next year and our friends will stay there too this time, they were impressed,
May 10, 2013
Rated 3 out of 5 by DD42 Service Execution
The hotel location is perfect and the rooms are very nice. My only issue was with the staff. While they were very nice they failed to execute regularly. At check in the room wasn't ready for until 630pm instead of 4pm. When paying almost $600/not you expect to check in on time. Another instance was us asking for towels which never came. Lastly we asked the front desk to book a cab for 415am. At 415am, no cab. We almost missed our flight.
April 9, 2013
Rated 5 out of 5 by Walkaboutbob Great Stay
The location, cleanliness , and friendly competent staff could not have been better.
October 17, 2013
Rated 5 out of 5 by alamand2 awesome in every way
Great location - super comfy bed - very accommodating staff - wonderful balcony ! Five star all the way !
October 14, 2013
Rated 2 out of 5 by lavell62 Needs Improvement
I live in Baton Rouge and my wife and I usually go to New Orleans 3 to 4 times a year. We usually stay here but I don't think we will in the future. We got there 15 minutes before check in and the room wasn't ready we had to wait 1 hour for the room to get cleaned. We had to get ready for a wedding and it put us behind schedule. The elevator was broke we had to use the stairs from the 4th floor.
July 29, 2013
Rated 5 out of 5 by Randy01 Four Points Bourbon St.
The hotel is a very nice Four Pts. What you do need to realize is that about 1/3 of the rooms do have balcony's over looking Bourbon St. We had a balcony room and loved it other than the room size being small. If you come to New Orleans for all it's known for then a room on Bourbon St will probably suit your needs. If you want a quite room you should ask for a pool view or a Toulouise St room. We loved and will return!!
April 16, 2013
Rated 3 out of 5 by EASA2013 Disrespectful
Front desk staff did nothing to assist during our stay. We had 3 rooms, all 3 SPG, Front Desk was Disrespectful at every turn. Bartender argued over every order.
Great Location, Clean Rooms, Great Bell Staff. Maybe they should be in charge!
September 27, 2013
Rated 5 out of 5 by Halloween Best Hotel in the French Quarter
My husband and I have been staying at this hotel for well over 10 years; every year for Halloween. The staff is exceptional and the hotel is one of the best in the Quarter. The real reason we stay at this hotel though is the staff (Jonathan, Andy) and the many other staff members who have helped us out over the years and you can't beat the location!!!. We can't wait until October; have already booked our next trip..
March 22, 2013
Rated 3 out of 5 by Mrm88 Could have been better.
This was my 3rd year staying at this hotel for the annual Red Dress Run and by far it was the worst experience. We stay with the Guilliot group and I think overall everyone was disappointed. On Friday our rooms were not ready until 5pm which was very inconvenient. There were several other issues during our weekend. So hopefully next year it will be a better experience.
August 12, 2013
Rated 5 out of 5 by Evym Really great!
One thing I really noticed was how happy and friendly the staff was. They seemed like they truely enjoyed their job. The room was clean, beautiful and very compfortable. The whole hotel was clean. I was not on the Burbon Street side, so although my room was very quiet, that may not be the case if your room is closer to the street, but if you want quiet, you may not want to stay in ANY hotel on Burbon street.
May 25, 2013
Rated 5 out of 5 by SF49er61 First trip to New Orleans
I really enjoyed the hotel - we arrived and checked in at 1 a.m. with no problem. We had a room with a balcony overlooking Bourbon Street but I asked if we could be moved to the side street and there was no problem. It is right in the heart of the French Quarter so all the sites are close by (walking distance). Enjoyed the area, I was with my 85 y.o. mom and felt safe walking with her during the evening.
May 6, 2013
Rated 2 out of 5 by Courtney123 Mr
Good Experience enjoyed. Needed more towels in the room
October 11, 2013