Rated 1 out of 5 by Pebbles This hotel needs better management
It took 40 minutes to check into the hotel. Their computer was doing "updates". They physically had to see which rooms were clean and available.The water supply for the entire city was down and the hotel only supplied one small bottle of water the first night. You could not use water to brush teeth. The toilet seat of the room was broken and they ignored the request to fix. Light and fan out in bathroom and ignored. Taxi service was difficult because Bourbon street gets barracaded during the evenings. Walking on Bourbon street at night is hazardous. Only one of two elevators worked the entire week. The only good thing is that the beds and bed linens were excellent.
March 7, 2013
Rated 3 out of 5 by Disapointed This hotel has a very good location & history
The 1st shock, we were NOT aware parking was $30 a night for GUEST. I could well afford it but its simply extortion. The 2nd surprise was entering the bathroom in rm 333 barefoot and stepping on the exposed carpet tacking. Management had to know about obviously bad maintenance. The 3rd disappointment was there was no frig or microwave. We arrived on Monday and the restaurant was closed. We had stayed at this location BEFORE it was the 4 points, but it has since lost its old world charm. The lobby's now modern, uninteresting and no longer befitting the unique history of the building. Too cheap-only provided 1 free bottle of water in room on arrival. Profits are more important than pleasing guest.
April 8, 2013
Rated 3 out of 5 by B2r5 Average
The hotel was average overall, it had a nice feel to it and a good restaurant. I didn't like the location, being on Bourbon street and having to walk those streets were gross. Staff was nice and friendly but I felt they didn't always do what I thought they should be able to do. I stayed there 5 days, and they separated my days based on a final four discount. I was told I would stay in the same room so I didn't have to check out and check back in, but they called and said we had to check out. Just made it way more difficult then it needed to be. Then I wanted a late checkout and they said no without even checking my room number to see if anyone would be checking in. I didn't like that.
April 11, 2013
Rated 2 out of 5 by Schaffra Great location, poor facility, apathetic staff
Stayed at the four points during a conference. Location is fantastic on Bourbon street but hotel seems very used (maybe because of location). Wifi internet connection was not working during my whole stay and despite several mentions to the staff they were unconcerned. First call to guest services on the topic I was hung up on, second they said they had to call the provider, third (the next day) they said they had called the provider but no response. Didn't seem to care. Defintiely recommend staying if you planning to party. Avoid if you need to work.
May 3, 2013
Rated 2 out of 5 by nallen77 Not the best hotel in New Orleans
While the location of this hotel is great if you just want a bed to sleep - I experienced a number of problems during my stay. First, the hotel elevators were not working properly during my staff and I was forced to use the stairs numerous times. Second, the hotel expereiced a loss of hot water and I was forced to take a nice cold shower. Third, since I was there for a business trip a good night sleep was necessary but at this hotel a good night sleep is near impossible. The noice level coming from Bourbon Street is so loud that you just can't sleep. Stay at another Starwood property.
May 28, 2013
Rated 5 out of 5 by Faucheux Location
The four points Sheraton was in the ideal location on Bourbon. we had a great time and want to return one day. Thanks so much.
August 25, 2014
Rated 4 out of 5 by DeVore Poor communication
My daughter and I came back to our room 11aug about noon. We had calls to make and wanted to freshen up. We decided to stay in house for lunch instead of going back out. I called the front desk and asked if the restaurant closed between lunch and dinner and specifically asked the hours for the restaurant. I thought I had seen that it closed between lunch and dinner. The clerk said no it stays open all day. I asked twice for confirmation and was given the same information. We told our friends to go on without us and we planned to go down and eat at 2PM. We went down and stood at the hostess stand and watched an employee from the restaurant stare at us. She never came out, but continued to stare. Finally we opened the door and said two for lunch please. She responded very rude we are closed. I said I was told you stayed open. Why didn't you step out and tell us that you are closed. She replied I said CLOSED. I said well I was told different. She again said in a loud rude tone CLOSED. I understand closed, but I was mislead and her rude tone was unacceptable. I travel to NOLA several times a year and this was my first stay at 4 pts and it left a bad taste and left me hungry.
August 13, 2014
Rated 2 out of 5 by Minilini Not Up to SPG Standards
We were quite disappointed with the hotel in that it ranked lowest in all of the Starwood properties we have visited. The staff seemed poorly trained and one, the bartender, even rude. While the room was fairly comfortable given that it had Sweet Sleeper beds, the cleaning (or lack thereof) left a lot to be desired. Apparently, the hotel has a shortage of vacuum cleaners, as the carpets were dirty both in the room and in the hallways, and the bathroom floor was obviously not cleaned properly. The pool was empty during our stay, with no notification to guests. The wi-fi service was down for at least two days. The housekeeping staff conversed very loudly in the hallways very early in the morning yet, on one day, our room wasn't cleaned until we requested that it be done late in the afternoon. The only compliment we can give the hotel is on their Wednesday night opera program, which was very nice.
May 10, 2013