Rated 5 out of 5 Outstanding Hotel
All I can say OUTSTANDING. The location is in the middle of the French Quarter on Bourbon St. BUT, once you walk through the doors the sounds of Bourbon Street are left on Bourbon Street. The staff is most pleasant and helpful and the rooms are large, extremely clean, quiet and very comfortable. Guess what, LARGE COMFORTABLE PILLOWS. We were there for 4 days 3 nights and enjoyed all of it. I would highly recommend Four Points.
December 6, 2013
Rated 4 out of 5 Great staff and ammenities for a French Quarter Hotel
The hotel offers everything you need plus a convenient location if you want to stay near the French Quarter. Perfect for all the fun and festivities, but also a nice, quiet hotel with good security and comforts.
December 6, 2013
Rated 1 out of 5 by Pebbles This hotel needs better management
It took 40 minutes to check into the hotel. Their computer was doing "updates". They physically had to see which rooms were clean and available.The water supply for the entire city was down and the hotel only supplied one small bottle of water the first night. You could not use water to brush teeth. The toilet seat of the room was broken and they ignored the request to fix. Light and fan out in bathroom and ignored. Taxi service was difficult because Bourbon street gets barracaded during the evenings. Walking on Bourbon street at night is hazardous. Only one of two elevators worked the entire week. The only good thing is that the beds and bed linens were excellent.
March 7, 2013
Rated 1 out of 5 by MegsE This hotel does not honor room accommodations
I booked a junior suite room months in advance and guaranteed the room with a credit card. When I arrive at hotel, I am told they no longer have my room because the people who was in the suite did not want to leave!!!!!! What is the purpose of booking a specific room?? The people in the suite should have been made to downsize to a smaller room, I was made to downsize to a small room with 2 double beds for 5 people!!!! And, was still charged the standard rate of $189.00!!
October 7, 2013
Rated 5 out of 5 by Cindy1621 Great Hotel
I would highly recommend this hotel to everyone..it has everything you can ask for and the location is perfect!!!
December 2, 2013
Rated 2 out of 5 by Schaffra Great location, poor facility, apathetic staff
Stayed at the four points during a conference. Location is fantastic on Bourbon street but hotel seems very used (maybe because of location). Wifi internet connection was not working during my whole stay and despite several mentions to the staff they were unconcerned. First call to guest services on the topic I was hung up on, second they said they had to call the provider, third (the next day) they said they had called the provider but no response. Didn't seem to care. Defintiely recommend staying if you planning to party. Avoid if you need to work.
May 3, 2013
Rated 3 out of 5 by Disapointed This hotel has a very good location & history
The 1st shock, we were NOT aware parking was $30 a night for GUEST. I could well afford it but its simply extortion. The 2nd surprise was entering the bathroom in rm 333 barefoot and stepping on the exposed carpet tacking. Management had to know about obviously bad maintenance. The 3rd disappointment was there was no frig or microwave. We arrived on Monday and the restaurant was closed. We had stayed at this location BEFORE it was the 4 points, but it has since lost its old world charm. The lobby's now modern, uninteresting and no longer befitting the unique history of the building. Too cheap-only provided 1 free bottle of water in room on arrival. Profits are more important than pleasing guest.
April 8, 2013
Rated 2 out of 5 by nallen77 Not the best hotel in New Orleans
While the location of this hotel is great if you just want a bed to sleep - I experienced a number of problems during my stay. First, the hotel elevators were not working properly during my staff and I was forced to use the stairs numerous times. Second, the hotel expereiced a loss of hot water and I was forced to take a nice cold shower. Third, since I was there for a business trip a good night sleep was necessary but at this hotel a good night sleep is near impossible. The noice level coming from Bourbon Street is so loud that you just can't sleep. Stay at another Starwood property.
May 28, 2013